I bought 3 new fuel injectors from them (303€ each) that I couldn't find anywhere else in Europe because of the BMW low supply rip-off tactic. The official dealship service in Greece wanted to charge 450-500€ for each one at the time.
Very satisfied from Hubauer to be honest. Thanks to them I managed to save quite a bit of money. I placed the order and I was quickly informed they weren't in stock so I agreed to wait because I wasn't in a hurry. They were helpful and quick to answer emails. I received them 3 months later. Well packaged. They even offer package insurance for a small cost which I think is worth it if the delivery is far away. The parts price went up soon after due to high demand but they still only charged me the initial price when I placed the order.
Professional shop. Positive experience. Would buy again.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
The best customer service I have recieved in a long time, I was dealing with Nikol, he went into every detail of the part I wanted which is a relatively inexpensive item. Delivered quickly and with some free candy. Highly recommended.
Answer by hubauer-shop.de/en/
Mar 10, 2023
Glad to hear that our service and our products have been to your full satisfaction!
Looking forward to seeing you soon in our Shop,
Your HUBAUER Online Shop Team.
11 days ago
Very professionally handeled order. I managed to place the order incorrectly. The knowledgable personnel contacted me the day after, instructed me and we replaced the order with the right product. Thx again Stefanie at Hubauer.
Answer by hubauer-shop.de/en/
6 days ago
thank you very much for your very friendly review.
We are super glad that you are satisfied with our service and look forward to further orders.
Feel more than welcome to contact us any time.
your Hubauer Shop Team
13 days ago
Great efficiency in the management of orders, fast and careful deliveries. The parts are of good quality and reasonably priced. In short, I recommend without hesitation for BMW enthusiasts!