hubauer-shop.de/en/Reviews

: 3,648Excellent

4.76

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with Buyer Protection

certified since: Sep 26, 2018
updated on: May 30, 2023
hubauer-shop.de/en/ is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Sep 26, 2018
updated on: May 30, 2023
hubauer-shop.de/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At hubauer-shop.de/en/, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for hubauer-shop.de/en/

835 verified reviews in the last 12 months

3,648 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jun 27, 2022
I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
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the most relevant critical review


Mar 1, 2023
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Reviews for hubauer-shop.de/en/

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Apr 25, 2023
Conforme à la commande. Dans Les délais. Très bien
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your review! We are delighted to hear that your order arrived on time and in accordance with what you ordered. Thank you again for your feedback. Cordialement, Hubauer Online Shop
 Verified review
Apr 25, 2023
Professional service. Follow up email on specific car model to ensure correct part!
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your kind feedback. We are pleased to hear that you received professional service and appreciate the follow up email. We understand how important it is to have the right parts for your car and strive to provide a high quality of service to all our customers. Our commitment is to always work hard so that our customers have the best experience possible. Thank you for choosing us! Looking forward to seeing you soon in our Shop again! Your HUBAUER Shop Team
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Mar 27, 2023
 
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Feb 8, 2023
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Jan 31, 2023
serieux, très bien
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Answer by hubauer-shop.de/en/
Feb 6, 2023
Salut Monsieur Janky, merci pour vos commentaires. Hubauer Team
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Jan 31, 2023
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