Review summary
Many customers are pleased with the speed of delivery and appreciate the quick and clear communication from the company. Some also highlight positive experiences with helpful and instant customer service. However, there are several areas for improvement, including occasional delivery delays, missing or partially fulfilled orders, and inconsistent communication or lack of response. Some customers report issues with unresolved problems and insufficient follow-up from customer service. Additionally, concerns are raised about the accuracy and completeness of product descriptions and status updates, especially when it comes to included items or special requirements.
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How Trusted Shops prevents fake reviewsReviewsPestalia EN
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Verified
Product fine and well priced, but customer communications leave a lot to be desired sadly
Well product was fine and delivered pretty much on time (one day late, but in accordance with instructions otherwise). Sadly, I did have a query upon ordering as my 10% discount (newsletter signup) was not properly inputted / recorded on ordering through Shopify (I was not given the chance to input the code when ordering), and I was hoping that for goodwill or other purposes Pestalia would have agreed to refund the small amount. Not only have they not done so, they have never even bothered to reply to my email message, which I find a bit sad. So, communications and ordering process could certainly be better, and this is putting me off making further orders with Pestalia, but otherwise all was well.
Reply from Pestalia EN
Dear Customer,
thank you for appreciating the product quality, our competitive prices, and the delivery service. We sincerely apologize for the inconvenience regarding the 5% newsletter subscription discount code and for not replying to your email.
It is possible that your message may have accidentally ended up in our spam folder or was not properly received by our customer service team. In any case, we will contact you as soon as possible to review the situation together and find a satisfactory solution.
We would also like to remind you that our customer service team is available via WhatsApp as well, allowing us to provide even faster and more direct support to our customers.
Our goal is always to provide reliable and professional service together with the best products for pest control, cleaning, and gardening. Thank you for your feedback, which helps us continuously improve our customer communication.
Kind regards,
Team Pestalia
Verified
Købte Advion Scarafaggi mod skægkræ.
Bestilte det og efter ca. en 6-10 dage kom det leveret til min hoveddør med FedEx.
Nu må jeg så se om Advion Scarafaggi kan få bugt med skægkræene.
Men dejligt at Pestalia sælger og sender varer til Danmark uden problemer. 👍
Reply from Pestalia EN
Kære Peter,
mange tak for din fine anmeldelse og de flotte fem stjerner! Det glæder os meget at høre, at din ordre nåede frem til din hoveddør i Danmark uden problemer.
Hos Pestalia arbejder vi hver dag på at sende vores produkter til skadedyrsbekæmpelse (disinfestazione), rengøring (detergenza) og havepleje (giardinaggio) sikkert ud i hele Europa, så det er dejligt at vide, at alt forløb glat.
Vi håber, at produktet lever op til dine forventninger mod skægkræ – og skulle du få brug for råd eller yderligere hjælp, står vi altid til rådighed.
Med venlig hilsen
Pestalia team
Verified
Super service and great prices. I bought the product at 40% less than anywhere else thanks to a promotion. The FedEx delivery was fast and arrived exactly as promised. Highly recommended!
Verified
Excellent products but delivery took 20 days. And there was not really any status messages on when it would be shipped. Delays are ok, but prognosis messages are important so I know what to expect instead of surprises
Reply from Pestalia EN
Dear Lennart,
Thank you for your review and for appreciating the quality of our products. You’re absolutely right: a delay is understandable, but keeping you informed with clear updates is our responsibility, and on this occasion we fell short.
Your point is well taken — proactive shipping updates that tell you what to expect are exactly what we should provide, and we’re already working to make them standard. We’ll be reaching out to you directly to make up for this experience and ensure your next order with Pestalia — across our disinfestazione, detergenza and giardinaggio range — meets the standard you deserve.
Best regards,
Pestalia team
Verified
Correct and quick reactions
Quick answers by email followed on my questions and I was well informed about delay of the order.
So far I have not yet received my order but feedback already asked for. That should not happen ofcourse
Reply from Pestalia EN
Dear Robert,
Thank you for your kind words and your 4-star rating. We’re delighted to hear that our team’s quick and clear communication met your expectations throughout the process.
We do understand your concern about being asked for feedback before your order arrived — you’re absolutely right that the timing wasn’t ideal, and we’ve taken note to improve this. Rest assured that Pestalia is already following up on your delivery, and we’ll stay in touch to make sure everything reaches you smoothly.
Whether for disinfestazione, detergenza, or giardinaggio, our goal is always to give you the attentive service you deserve.
Warm regards,
L’équipe Pestalia
Verified
I am very dissatisfied with the handling of my orders.
Order #PST210152 was not fulfilled as expected because ENVU K-OTHRINE PARTIX was unavailable and the availability was later postponed. I requested a refund for the undelivered items on 29 June 2026, but I have not received refund confirmation.
For order #PST211699, Demand 10 CS was sold as new stock. Before purchase I specifically asked about stock age / validity. After delivery I raised concerns about the product condition, including sticky exterior, visible interface/deposit line, residue in the measuring chamber, no apparent internal seal under the caps, and an unexplained “06/24” marking.
Pestalia first stated that the product did not meet expected shelf-life requirements and that a replacement shipment was being arranged. Pestalia then reversed its position, stating that the product was suitable, but without providing written batch-specific clarification from Syngenta / the supplier regarding the marking, batch, packaging/seal configuration, or residues.
I requested refund resolution for both orders on 29 June 2026. The Demand 10 CS product has not been used and can be returned if required, provided Pestalia provides return instructions and covers return costs.
Overall, I found the communication inconsistent and the matter remains unresolved. I expected clearer support, especially for professional-use biocidal products where batch traceability, packaging integrity and product condition are important.
Reply from Pestalia EN
Dear István,
Thank you for taking the time to share your feedback. We are truly sorry that the handling of your orders did not meet your expectations.
Regarding order #PST210152, we sincerely apologize once again for the delay caused by the unexpected unavailability of the product from our supplier.
Regarding order #PST211699, we fully understand your concerns. After carefully reviewing the photographs you provided and consulting with the manufacturer, we can confirm that the product is genuine, complies with the manufacturer’s quality standards, and is fully suitable for use. The “06/24” marking indicates the production date, not the expiration date. As stated in the product description, the product has a 3-year shelf life from its production date.
That said, we are truly sorry that your overall experience with us has been disappointing. Customer satisfaction is our highest priority, and for this reason we would like to offer you a full refund for both orders as a gesture of goodwill and to resolve this matter in the best possible way.
Please accept our sincere apologies for the inconvenience caused. We remain at your complete disposal.
Kind regards,
Team Pestalia
Verified
The item is as described!
The item was not immediately in stock, but I was kept very well informed.
After that, it was delivered quickly.
The item is as described.
Reply from Pestalia EN
Dear Loes,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were kept well informed while waiting for stock and that your order arrived quickly and exactly as described. At Pestalia, we always strive to reach out and keep our customers updated across our full range of disinfestazione, detergenza, and giardinaggio solutions. It’s a pleasure to have you with us, and we look forward to assisting you again soon.
Warm regards,
The Pestalia Team
Verified
Good all-round experience.
The delivery time was a bit longer than I expected but, other that that the goods arrived as ordered and at a reasonable price.
Reply from Pestalia EN
Hello Billy,
Thank you for your 5-star review! We’re delighted to hear that you were satisfied with the quality of the products and their value for money. We also appreciate your feedback regarding the delivery time and will continue working to make our shipping service even faster. Thank you for choosing Pestalia for your pest control and professional solutions. We look forward to serving you again!
Team Pestalia
Verified
uitstel van levering en toch nog binnen een redelijke tijd geleverd. geen opmerkingen als uiterst tevreden over de levering.
Reply from Pestalia EN
Beste matt Derks,
hartelijk dank voor uw 5-sterrenbeoordeling! We zijn erg blij dat uw bestelling, ondanks de vertraging, toch binnen een redelijke termijn is geleverd en dat u tevreden bent met de levering. Uw vertrouwen betekent veel voor ons en we hopen u ook in de toekomst weer te mogen verwelkomen bij Pestalia voor producten op het gebied van ongediertebestrijding, reiniging en tuinonderhoud.
Met vriendelijke groet,
Team Pestalia
Verified
Very good prices, nice shop. Delivery times not good - and no info about delayed delivery.
Verified
Quick delivery to the Netherlands & top quality
Verified
Prettige contacten via mail en snelle reacties. Vlotte levering
Reply from Pestalia EN
Beste Robert,
Hartelijk dank voor uw mooie beoordeling en de vijf sterren! Het doet ons veel plezier te lezen dat u ons contact via mail als prettig heeft ervaren en dat zowel onze reacties als de levering vlot verliepen. Bij Pestalia zetten wij ons elke dag in om onze klanten optimaal te ondersteunen op het gebied van ongediertebestrijding, reiniging en tuinieren. Wij hopen u in de toekomst opnieuw van dienst te mogen zijn.
Met vriendelijke groet,
Het Pestalia team
Verified
Good product works well, not strong smell
Verified
Excellent alternative to Amazon
Good prices, good assortment, customer service solved a problem instantly.
Reply from Pestalia EN
Dear Leah,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found Pestalia to be an excellent alternative, appreciating our competitive prices, wide product selection, and fast customer service. Providing high-quality pest control, cleaning, and gardening products together with outstanding support is always our goal.
We truly appreciate your trust and look forward to serving you again soon!
Team Pestalia
Verified
Excellent. Order received as ordered.
Reply from Pestalia EN
Dear Customer, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
very good communication and advice , great company to deal with
Reply from Pestalia EN
Hello Bryan,
Thank you very much for your wonderful 5-star review! We are delighted to hear that you appreciated our communication and expert advice. Providing reliable customer support and high-quality pest control, gardening, and cleaning products is always our top priority. We truly appreciate your trust and look forward to serving you again in the future.
Team Pestalia
Verified
Fast and easy shipping from Italy to Belgium. No complaints from me. Decent price too.
Reply from Pestalia EN
Dear Stephan,
Thank you for your 5-star review! We are delighted to hear that your order arrived quickly and smoothly from Italy to Belgium and that you appreciated our competitive prices. Customer satisfaction is our top priority, and we are committed to providing reliable solutions for pest control, professional cleaning, and gardening products across Europe.
Kind regards,
Team Pestalia
Verified
Quick delivery
Verified
Easy ordering process, good prices
Easy ordering process with sufficient details. The status updates were excellent!
Reply from Pestalia EN
Dear Eric Oud,
thank you for your 5-star review! We are delighted to hear that you appreciated our easy ordering process, competitive prices, and excellent order status updates. At Pestalia, we work every day to provide a reliable and transparent shopping experience for professional pest control, cleaning, and gardening products.
Thank you for your trust, and we look forward to serving you again!
Team Pestalia
Verified