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How Trusted Shops prevents fake reviewsReviewsPestalia EN
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Verified
Product fine and well priced, but customer communications leave a lot to be desired sadly
Well product was fine and delivered pretty much on time (one day late, but in accordance with instructions otherwise). Sadly, I did have a query upon ordering as my 10% discount (newsletter signup) was not properly inputted / recorded on ordering through Shopify (I was not given the chance to input the code when ordering), and I was hoping that for goodwill or other purposes Pestalia would have agreed to refund the small amount. Not only have they not done so, they have never even bothered to reply to my email message, which I find a bit sad. So, communications and ordering process could certainly be better, and this is putting me off making further orders with Pestalia, but otherwise all was well.
Reply from Pestalia EN
Dear Customer,
thank you for appreciating the product quality, our competitive prices, and the delivery service. We sincerely apologize for the inconvenience regarding the 5% newsletter subscription discount code and for not replying to your email.
It is possible that your message may have accidentally ended up in our spam folder or was not properly received by our customer service team. In any case, we will contact you as soon as possible to review the situation together and find a satisfactory solution.
We would also like to remind you that our customer service team is available via WhatsApp as well, allowing us to provide even faster and more direct support to our customers.
Our goal is always to provide reliable and professional service together with the best products for pest control, cleaning, and gardening. Thank you for your feedback, which helps us continuously improve our customer communication.
Kind regards,
Team Pestalia
Verified
Fast and easy shipping from Italy to Belgium. No complaints from me. Decent price too.
Reply from Pestalia EN
Dear Stephan,
Thank you for your 5-star review! We are delighted to hear that your order arrived quickly and smoothly from Italy to Belgium and that you appreciated our competitive prices. Customer satisfaction is our top priority, and we are committed to providing reliable solutions for pest control, professional cleaning, and gardening products across Europe.
Kind regards,
Team Pestalia
Verified
Easy ordering process, good prices
Easy ordering process with sufficient details. The status updates were excellent!
Reply from Pestalia EN
Dear Eric Oud,
thank you for your 5-star review! We are delighted to hear that you appreciated our easy ordering process, competitive prices, and excellent order status updates. At Pestalia, we work every day to provide a reliable and transparent shopping experience for professional pest control, cleaning, and gardening products.
Thank you for your trust, and we look forward to serving you again!
Team Pestalia
Verified
No problems, good shopping. Very nice
Reply from Pestalia EN
Hello Nicolai, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
Satisfied with purchase.
Reply from Pestalia EN
Dear Customer, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
Precise quick seller
Reply from Pestalia EN
Hello Customer, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
quick delivery
Reply from Pestalia EN
Hello Ludo, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
Reply from Pestalia EN
Dear Customer, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
Reply from Pestalia EN
Dear Customer, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
Reply from Pestalia EN
Dear Customer, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
Reply from Pestalia EN
Dear Customer, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
i havent recieved my order yet
Reply from Pestalia EN
Hello Richard,
we are sorry to hear that your order has not arrived yet. Please contact our customer service so we can immediately check the shipping status and assist you as quickly as possible. Pestalia works every day to ensure fast shipping and reliable service for professional pest control, cleaning, and gardening products.
Team Pestalia
Verified
Reply from Pestalia EN
Hello Colm, thank you for your 5-star review! We are delighted that your shopping experience was positive and that everything went smoothly. Every day, we strive to provide the best possible service for professional pest control, cleaning, and gardening products. We look forward to serving you again at Pestalia!
Team Pestalia
Verified
Reply from Pestalia EN
Hello Hrvoslav,
thank you very much for your 5-star review! We are delighted that you had a positive experience with Pestalia. Every day we work hard to provide the best service and professional products for pest control, cleaning, and gardening.
See you soon!
Team Pestalia
Verified
Goed geluisterd
Reply from Pestalia EN
Beste Bidperkas Chikoe,
hartelijk dank voor uw 5-sterrenrecensie! We zijn blij dat u onze service en klantgerichtheid heeft gewaardeerd. Pestalia blijft zich elke dag inzetten om professionele producten voor ongediertebestrijding, reiniging en tuinonderhoud aan te bieden met snelle en betrouwbare ondersteuning.
Team Pestalia
Verified
Reply from Pestalia EN
Hello Michael,
thank you very much for your 5-star review! We are delighted that you had a positive experience with Pestalia. Every day we work hard to provide the best service and professional products for pest control, cleaning, and gardening.
See you soon!
Team Pestalia
Verified
Reply from Pestalia EN
Hello Paul,
thank you very much for your 5-star review! We are delighted that you had a positive experience with Pestalia. Every day we work hard to provide the best service and professional products for pest control, cleaning, and gardening.
See you soon!
Team Pestalia
Verified
Reply from Pestalia EN
Hello Ralf,
thank you very much for your 5-star review! We are delighted that you had a positive experience with Pestalia. Every day we work hard to provide the best service and professional products for pest control, cleaning, and gardening.
See you soon!
Team Pestalia
Verified
Reply from Pestalia EN
Hello Gerard,
thank you very much for your 5-star review! We are happy that you appreciated our service and our professional pest control, gardening, and cleaning products. Customer satisfaction is always our top priority.
Team Pestalia
Verified
Reply from Pestalia EN
Hi John,
thank you for your 5-star review! We are happy that you appreciated our service and our professional pest control, cleaning, and gardening products. Every positive feedback helps us improve more and more.
Team Pestalia