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Review summary
Many customers positively highlight the speed of delivery, with fast shipping frequently praised. Customer service is often described as helpful and responsive, and the majority of reviewers are satisfied with regular updates and clear information throughout the process. Most customers are pleased with the quality of packaging and describe the ordering process as easy and straightforward. Additionally, competitive pricing and good value for money are commonly cited as strong points, especially compared to other sellers. Most users report that the products work as expected and yield successful results. Some customers experience delays or missed delivery dates, and there are occasional reports of unresponsive or unresolved customer service issues. A few reviewers mention insufficient communication or unclear information during the process. While most are satisfied with packaging, some note problems such as damage, insufficient packing, or leaks. There are also mentions of issues with the ordering process, like missing options or unclear steps, and some customers are still waiting to see product results.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsPestalia EN
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Cross-market review
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Product is ok
The product is ok, package delivery is a nightmare, package was simply delivered to a wrong place 11 minutes away by car from me, strangers searched for my name on the internet and found me at the club, they called the club president who told me where my package was, not a joke, you can only write to the delivery service and wait until nothing happens,
Best regards
Automatically translated from German
Reply from Pestalia DE
Dear Mr. Schendel,
We are pleased that you are satisfied with the product. At the same time, we are very sorry that the delivery of your package was so problematic. That a package is delivered to a completely wrong place and that you could only find it through detours is, of course, not acceptable and does not match the service we want for our customers.
For delivery, we rely on our couriers, but your feedback is very valuable to us: we will forward the incident to the responsible carrier so that such situations are avoided in the future.
If you need further assistance, you can reach us at any time at support@pestalia.it.
Best regards
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Cross-market review
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Even if it takes a little longer, top service!
Even though the order took a little longer because something was not in stock, everything arrived as ordered, great service, gladly again!! My inquiry via email was responded to immediately. Here you still get what is withheld from us in Germany like for little children. Thank you very much!
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Excellent material, delivery times need improvement
This is the third order I've made, the first two were rather slow in shipping the material (probably because it was scarce or in high demand) while the last one was fulfilled in a reasonable time.\nI would suggest the company indicate reliable fulfillment times at the time of order confirmation.
Automatically translated from Italian
Reply from Pestalia
Dear Claudio,\n\nthank you for the trust you've placed in us with three orders and for the five stars.\n\nWe apologize for the longer times of the first two orders and are glad the last one arrived on time. Your suggestion is very helpful: communicating a reliable fulfillment date at the time of order confirmation is something we're working on, and your feedback helps us prioritize it correctly.\n\nWe hope to continue to satisfy you with future orders.\n\nBest regards,\nTeam Pestalia
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I must say that everything went very well. From ordering to delivery, everything was flawless.
I was always informed about the process, and FedEx provided exact tracking and delivered on time.
I am very satisfied with everything, even though I was initially a bit unsure because of the delivery from abroad and an unfamiliar seller.
But everything worked out wonderfully.
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Reply from Pestalia DE
Dear Ms. Liebherr,
Thank you very much for your wonderful review and the five stars! We are extremely pleased that everything from ordering to delivery went smoothly and that you were always informed about the dispatch process.
We understand the initial uncertainty with a delivery from abroad and are even more pleased that we could earn your trust. Our goal is to offer this reliability in all our areas – pest control, cleaning, and garden maintenance.
We look forward to welcoming you back soon!
Best regards
The Pestalia Team
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Excellent and fast - Excellent and quick
Nice product for a fair price. Emails are answered quickly and thoroughly. Fast delivery to the Netherlands and well packed.
Excellent product at a fair price. Emails receive rapid and comprehensive responses. Quick delivery to the Netherlands and careful packaging.
Automatically translated from Italian
Reply from Pestalia
Dear Frans,
Thank you very much for your great review! We are very pleased to read that you are satisfied with the product, the price, and our customer service. Also glad that the delivery to the Netherlands went smoothly and the package arrived well packed: we always pay a lot of attention to that.
We wish you much enjoyment with your purchase and hope to welcome you again soon.
Best regards,
Team Pestalia
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Cross-market review
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Cross-market review
Difenacoum and Brodifacoum (rat paste) Purchase 08/2026 at Pestalia, beautiful Italy.
A good seller, just as one wishes. Good goods, as described, delivered quickly, timely tracking and email updates, fair prices, overall a pleasant shopping experience. I was initially skeptical. Does it work?\nSome German shops could take this as an example.\n5 stars, anytime again! - Date: 08/2026\nHello guys! Many greetings!
Automatically translated from German
Reply from Pestalia DE
Dear Dr. Heinrichs,\n\nThank you very much for your generous review and kind words! We are thrilled to read that you were completely satisfied with the process - from tracking to delivery - and that your initial skepticism turned into a pleasant shopping experience.\n\nWe strive to provide high-quality products and reliable service in the fields of pest control, cleaning, and garden care - your feedback confirms this for us.\n\nWe look forward to welcoming you back to Pestalia soon. Many greetings from Italy!\n\nThe Pestalia Team
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I am very satisfied with the service from Pestalia. The consultation was very friendly, professional, and competent. Everything was clearly explained, and the treatment was carried out carefully. I particularly appreciated the quick response and reliable care. Thank you for the great service and good work! Clear recommendation!
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Reply from Pestalia DE
Thank you very much for your 5-star review! We are very pleased that you are so satisfied with our pest control, cleaning, and gardening products, as well as our fast and reliable service. Your kind recommendation means a lot to us and confirms our commitment to competent advice and careful care. We look forward to welcoming you again in the future at Pestalia!
The Pestalia Team
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Cross-market review
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Excellent but requires several days to take effect. The carpenter ants dive onto it: need to replace new gel every day. Even after several days, the gel residues continue to interest them (placed in the shade, it is hot and dry: 35°C). Beforehand, I cut off access to the tree branches they usually traveled on, forcing them to look for new food sources.
Automatically translated from French
Reply from Pestalia FR
Dear Customer,\nWe sincerely thank you for your 5-star review! We are delighted that your experience with Pestalia met your expectations. Every review encourages us to continue offering professional pest control products, fast shipping, and quality customer service. Thank you again for your trust and see you soon in our shop.\n\nSincerely,\nTeam Pestalia
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Cross-market review
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an excellent site
An excellent choice of professional cleaning products, very fast and reliable delivery with FedEx, unbeatable prices! The site is very handy for searching products, I'm delighted to have discovered this site, I will recommend it without hesitation! Thank you very much
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Reply from Pestalia FR
Hello Ivan,
A big thank you for your wonderful review and 5 stars! We are delighted that our selection of professional cleaning products, our prices, and the speed of FedEx delivery have satisfied you. Knowing that our site was helpful in finding your products is very pleasing, and your recommendation means a lot to us.
Looking forward to serving you again!
Team Pestalia
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For a first order I am disappointed…
For a first order, I am disappointed with your delivery service.
I was supposed to be delivered last Friday, ultimately the company left a message to call back on Monday.
I called early to be sure to have my delivery on Monday. Eventually, at my next call during client hours, the time had passed for delivery that Monday!!
After I was told my address was incorrect, another reason to ask me to wait until the next day.
Then my address was supposedly untraceable.
I was finally delivered on Tuesday just before leaving home.
In short, a rather amateur driver who seemed not to really respect all his packages, putting everything in disorder in his truck.
He had a hard time finding my package.
Laborious story!!!!
Automatically translated from French
Reply from Pestalia FR
Hello Laurence,
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties encountered during the delivery of your first order.
We fully understand your disappointment. The issues you describe seem to be related to the carrier, notably the successive delays, contradictory information about your address, and delivery conditions. This level of service does not meet the standards we wish to offer our customers.
However, we are glad that your package was eventually delivered, and we will pass your feedback to the carrier to ensure this situation does not recur.
We hope to have the opportunity to offer you a better experience with a future order on Pestalia, your specialist in pest control products, disinsection, rodent control, and gardening.
Our customer service remains at your full disposal.
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A top-notch sales service. I was able to track my order to the end.
A big thank you for the professionalism and seriousness of the people who work behind the scenes and do their utmost to satisfy the customer.
A big bravo to you!!
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I appreciated the team's responsiveness because my package arrived in poor condition and one of the sprays had leaked. So I sent it back to the sender and they sent my items back in different packaging. Unfortunately, one of the sprays was still leaking.
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Long delay...but great service
The delivery of my order was delayed for quite a long time. But Pestalia always gave me feedback about the reason for the delay, which wasn't Pestalia's fault. They even offered me a refund. So the customer service of Pestalia was just great. Yesterday I received my order. I can just recommend Pestalia from my experience.
Automatically translated from German
Reply from Pestalia DE
Dear Stefan,\n\nThank you very much for your kind words and for taking the time to share your experience. We’re sorry about the delay with your delivery, but we’re glad we could keep you informed throughout and that our customer service met your expectations. Providing clear communication and support across all our areas — pest control, cleaning and gardening — is always our priority. We look forward to welcoming you back to Pestalia soon.\n\nBest regards,\nPestalia team
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Very satisfied
⭐⭐⭐⭐⭐
I am very satisfied with this gel. Already after the first application, there were many dead cockroaches on the floor the next morning. The application is simple, and the gel works reliably. After a few days, I saw noticeably fewer cockroaches. I would definitely recommend the product.
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Reply from Pestalia DE
Dear Ms. Hasanova,
thank you very much for your excellent review and recommendation! We are delighted to hear that you are so satisfied with the result and could already see a clear effect in such a short time.
At Pestalia, we do everything we can to offer reliable and effective solutions in the fields of pest control, cleaning, and garden care. Feedback like yours confirms our commitment.
We look forward to welcoming you again in the future.
The Pestalia Team
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Outstanding Seller
The shopping experience is superb. The seller is very obliging and communicative. Helps very quickly with problems. The order is straightforward and delivery is fast. The goods match the description. Above all, the goods are affordable.
I would order again and again!!
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Reply from Pestalia DE
Dear Mr. Kliebes,
Thank you very much for your great review! We are very pleased to read that you were so satisfied with the shopping experience, the fast delivery, and the value for money. Your trust means a lot to us and we are looking forward to welcoming you again as a customer soon.
Best regards
Your Pestalia Team
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by chance on this site
I really stumbled upon this site by chance, I didn't know it. After browsing the site to see more or less the products offered and the prices, I decided to try it. So I placed an order for the Insecticide Gel for ants ADVION GEL FOURMIS - 30 g cartridge. The delivery went very well with tracking without a plunger to be able to empty this syringe. I didn't see any information in the product description that included this information, frankly not too practical. As for the effectiveness of the product, I can't judge yet, I can only say that the ants love it. I will not hesitate to update my opinion to tell you about the effectiveness.
Automatically translated from French
Reply from Pestalia FR
Hello Phil, thank you for sharing your experience and choosing Pestalia for your purchase.\n\nWe are pleased that you appreciated the promptness of the delivery and the tracking of your order. However, we apologize for the inconvenience regarding the syringe plunger. We want to clarify that it is not included in the packaging and that this information is indicated in the product description. We will however take your remark into account to make this information even more visible and easier to find.\n\nWe hope the product fully meets your expectations in terms of effectiveness. We would love to hear your feedback after use and hope you can update your review.\n\nBest regards,\nThe Pestalia Team
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Verified
Product fine and well priced, but customer communications leave a lot to be desired sadly
Well product was fine and delivered pretty much on time (one day late, but in accordance with instructions otherwise). Sadly, I did have a query upon ordering as my 10% discount (newsletter signup) was not properly inputted / recorded on ordering through Shopify (I was not given the chance to input the code when ordering), and I was hoping that for goodwill or other purposes Pestalia would have agreed to refund the small amount. Not only have they not done so, they have never even bothered to reply to my email message, which I find a bit sad. So, communications and ordering process could certainly be better, and this is putting me off making further orders with Pestalia, but otherwise all was well.
Reply from Pestalia EN
Dear Customer,
thank you for appreciating the product quality, our competitive prices, and the delivery service. We sincerely apologize for the inconvenience regarding the 5% newsletter subscription discount code and for not replying to your email.
It is possible that your message may have accidentally ended up in our spam folder or was not properly received by our customer service team. In any case, we will contact you as soon as possible to review the situation together and find a satisfactory solution.
We would also like to remind you that our customer service team is available via WhatsApp as well, allowing us to provide even faster and more direct support to our customers.
Our goal is always to provide reliable and professional service together with the best products for pest control, cleaning, and gardening. Thank you for your feedback, which helps us continuously improve our customer communication.
Kind regards,
Team Pestalia
Cross-market review
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Product Notrac
I was delighted with the service from Pestalia, quick order processing, very fast shipping, and finally received as expected. Really nothing negative. I wouldn't hesitate for a second to place another order in the future. Thank you very much.
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Reply from Pestalia
Hello,
Thank you very much for your review and 5 stars! We are delighted that your order has been delivered well packaged and that you are satisfied. Your trust is greatly appreciated, and we hope to count you among our customers again.
See you soon!
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Shipping took a bit longer because the goods came from Italy and the shipping service provider delayed a bit. Unfortunately, the packaging was not up to the weight of the goods, and some sheets of the contents were burst. Overall, though, I'm satisfied.
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Reply from Pestalia DE
Dear Mr. Zeller,
Thank you for your review and your honest feedback!
We are pleased that you are overall satisfied. At the same time, we are very sorry that the delivery took longer and that some packaging came damaged. We have already passed your feedback on to our logistics to better protect heavier shipments in the future.
We will contact you shortly to find a solution for the damaged items.
Best regards
Team Pestalia
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Cross-market review
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Actually the only remedy that reliably helps. I have already tried many other things to get rid of a real ant infestation in my kitchen. I'm sorry for the animals and the price is certainly not cheap, but I have already ordered a second time. Last year's remedy apparently no longer really worked. With the new delivery, the problem was resolved with a single application.
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Reply from Pestalia DE
Hello Christine,
thank you very much for your detailed and positive review! We are very pleased to hear that you were able to reliably eliminate your ant infestation with our product. Especially for stubborn problems, an effective solution is particularly important. Thank you also for your renewed trust in Pestalia and our pest control and household products.
Team Pestalia
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4.46
Good159 reviews
since Mar 6, 2026
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