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Top positive review
Jan 10, 2024
Verified review
Great service.
Disappointed I ordered several items an the very next day (actually just a few hours later) they put everything on sale and also introduced the bid what you want to pay. I was disappointed for items that hadnt been fulfilled yet and didnt have the opportunity to receive the lower price. As a valued repeat customer I would have expected to have received the same sale price.
All items I ordered were packed together in one box, which is obviously cost efficient and environment-friendly, but the unboxing experience was slightly disappointing and felt a bit cheap in relation to the amount I paid. Just a plain brown box with items wrapped in plastic... the flyer with tips how to keep neoprene good was nice, but there is room for improving the customer experience.
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Reviews for kitemana.com
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7 days ago
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7 days ago
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The order was sent out very quickly and accurately. There was some delay, which was likely due to the package being damaged. This was on UPS. The Kitemana team did well to communicate when I asked about it. When the shipment showed up with some damage, they also proposed a fair resolution for a local repair. I'm happy overall with the experience.
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