Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
13 days ago
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
Slow to respond, defective products not yet replaced
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
Report review
Answer by reuter.com
Sep 21, 2023
We apologise you aren't satisfied with our after-sales service. As the whole topic is about different quality aspects and maybe wrong elictricity installation, we have to forward the complaint to the manufacturer to check.
In this way, we can prevent. This is the only way we can avoid further defective deliveries or find out if there is a series change.
Oct 5, 2023
Verified review
Worst customer service ever. They refuse to speak with you in person.
Reuter has mis-understood an email of mine and hence cancelled a full order, already pre-paid, without refunding the shipping costs.
Report review
Answer by reuter.com
Oct 6, 2023
We kindly ask for your understanding that we need notifcations for cancellations and partial deliveries in written because of the possibility of misunderstanding on phone. As you wrote you want a cancellation of the outstanding items, the order was overworked before you mentioned that only the partial delivery was rejected.
Aug 24, 2023
Verified review
Better clarity in your product description, use photos that clearly show what is included.
Train you support staff to be pleasant and supportive
Report review
Answer by reuter.com
Aug 31, 2023
We apologise fo the inconvenience caused.
Jul 26, 2023
Verified review
poor description on website and misleading
it says on their website 2 pieces , but you get 1. documented in advance about it, on receipt I still get 1.
Report review
Answer by reuter.com
Jul 26, 2023
We apologise that the "on stock" amount of two items caused a misunderstanding of the packaging unit.
Jun 21, 2023
Verified review
Huge delay
Report review
Answer by reuter.com
Jun 22, 2023
we apologise for the inconvenience caused
Jun 21, 2023
Verified review
Report review
Answer by reuter.com
Jun 26, 2023
Wir bedauern, dass es einen Grund zur Reklamation gegeben hat.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.