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Top positive review
13 days ago
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
When I ordered, there was 30+ pieces on stock - I ordered, paid the same day and now 6 weeks after still no delivery, nothing. If it says on stock it means on stock, not ''we have send a mail to the producer'' and now we are waiting. this is very very bad and misleading!
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Answer by reuter.com
Oct 9, 2023
We apologise for the inconvenience caused. One of the ordered items wasn't available at the time of your order.
Sep 15, 2023
Verified review
Schedules of availability never respected.
Few persons in the cie capable to speak english
Finally prices are very high regarwing the fact that all you items are sold separatly whereas from the other providers in one price all is included.
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Answer by reuter.com
Sep 18, 2023
We apologise you aren't satisfied with our terms and conditions. By system, we can not see a delay in the mentioned delivery time.
Dec 5, 2023
Verified review
Communication and response time. Some items delivered in damaged packaging.
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Answer by reuter.com
Dec 6, 2023
We apologise for the inconvenience caused. We kindly ask for your understanding that we have a higher range of incoming requests at the moment which causes a delay in the regular workflow.
Dec 8, 2023
Verified review
I ordered a stock Item and after Paying was told it wasn't in stock
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Answer by reuter.com
Dec 11, 2023
We apologise for the inconvenience caused. The item has always been displayed as available approximately one week.
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Imported Reviews
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