reuter.comReviews:
238 reviews in the last 12 months705 total reviews
Excellent
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Top positive review
13 days ago
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
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Top negative review
Sep 21, 2023
Verified review
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com
Apr 10, 2024
Verified review
The price and quality of the delivery
The price for delivery indication should be more clear on the website; free delivery is ONLY in Germany; even though a delivery to the south of Germany would be way further from the warehouse as compared to where I live in Belgium I still needed to pay quite a lot (order for about 3500 euro).
The delivery itself was done at the border between the street and the driveway; not to the doorstep which made me gather around some people to transport the goods into the house.
The goods itself were greatly packed and wrapped about the best I've seen ever!
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Answer by reuter.com
Apr 11, 2024
We apologise you aren't satisfied with our terms and conditions.
Oct 9, 2023
Verified review
Delivery is bad!
When I ordered, there was 30+ pieces on stock - I ordered, paid the same day and now 6 weeks after still no delivery, nothing. If it says on stock it means on stock, not ''we have send a mail to the producer'' and now we are waiting. this is very very bad and misleading!
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Answer by reuter.com
Oct 9, 2023
We apologise for the inconvenience caused. One of the ordered items wasn't available at the time of your order.
Sep 15, 2023
Verified review
Schedules of availability never respected.
Few persons in the cie capable to speak english
Finally prices are very high regarwing the fact that all you items are sold separatly whereas from the other providers in one price all is included.
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Answer by reuter.com
Sep 18, 2023
We apologise you aren't satisfied with our terms and conditions. By system, we can not see a delay in the mentioned delivery time.
Jul 15, 2023
Verified review
One item came damaged with missing parts. When I was making another order, availability information about delivery was wrong so I had to cancel one item.
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Answer by reuter.com
Jul 17, 2023
We apologise for the inconvenience caused
Sep 11, 2023
Verified review
You shoud know ( before you pay) when you get your items. Wehave been waiting now about 1 month. Construction site is waiting.
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Answer by reuter.com
Sep 11, 2023
We apologise for the inconvenience caused.
Dec 5, 2023
Verified review
Communication and response time. Some items delivered in damaged packaging.
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Answer by reuter.com
Dec 6, 2023
We apologise for the inconvenience caused. We kindly ask for your understanding that we have a higher range of incoming requests at the moment which causes a delay in the regular workflow.
Dec 8, 2023
Verified review
I ordered a stock Item and after Paying was told it wasn't in stock
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Answer by reuter.com
Dec 11, 2023
We apologise for the inconvenience caused. The item has always been displayed as available approximately one week.
Apr 29, 2023
Verified review
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Answer by reuter.com
May 2, 2023
We regret that we were not able to convince you completely.
Apr 27, 2023
Verified review
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Answer by reuter.com
Apr 28, 2023
Schade, dass Sie nicht vollständig überzeugt sind.