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Review summary
Customers appreciate the fast shipping, responsive and helpful customer service, easy and efficient returns process, high product quality, user-friendly and well-organized website, competitive pricing and sales, and the wide selection and availability of sizes online. However, some customers express frustration with delayed deliveries, slow or unresponsive customer service at times, issues with return costs, unclear policies, slow refunds, occasional manufacturing defects or missing items, high regular prices and shipping/return costs, as well as missing sizes or incomplete orders.
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How Trusted Shops prevents fake reviewsReviewsVoetbalshop.nl
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Usually the experience is good, only the last time my order wasn't shipped. I sent a few emails about this, but there was no response, and they couldn't be reached by phone. Eventually, I sent a message via Facebook and Messenger, and 5 minutes later I received an email saying your order is ready for dispatch.
Things can always go wrong, but please respond.
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Reply from Voetbalshop.nl
Good afternoon,
Thank you for taking the time to share your experience with us. It's unfortunate that your order wasn't shipped immediately and that you initially did not receive a response. I just checked, but couldn't find any emails sent from the email address we have on record. Nonetheless, we obviously regret that you felt ignored.
We find it extremely important to communicate openly and promptly, even when something goes wrong. We take your feedback seriously and will continue to do our best to improve our service so that next time you're helped faster.
Best regards,
Team Voetbalshop.nl
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There was something with our order because...
There was something with our order, which caused us to wait a few days longer. It’s because I followed up myself to ask what was going on.
I received a response within 24 hours, which was very neat, and it was resolved, but took longer to arrive.
I would have found it neater if they had kept me informed and said that there was a slight delay.
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Reply from Voetbalshop.nl
Thank you for sharing your experience. During the week of your delivery, there was indeed a deposit at a sorting center of the delivery service, causing many orders to be delayed by a few days. Unfortunately, it was not feasible for us to map and inform all orders in time.
Glad to hear that you were helped quickly by customer service!
Kind regards,
Team Voetbalshop
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Just a good site, the only downside is that you get free shipping above a certain amount, and then you can pay to have it delivered the next day. But then you pay for it, and it still arrives 2 days later.
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Reliable for years
Reliable, large selection. Easy returns.
Perhaps more information about shoes regarding if they run large/small, etc. Now with a size 43. Ordered Nike football shoes in size 44, too small, returned…now waiting until a larger size is available…
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Quick care. Well packaged.
And most importantly, the content was one of the best gifts for the birthday person.
Celebrated the rest of the day in the tracksuit.
Thank you, Diny.
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Despite mixed reviews, I personally had a very good experience. I hesitated to order but still got a World Cup training shirt and it arrived neatly after 2 days (not next-day delivery as described, but still very quick). Therefore, no complaints, order handled neatly.
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Fast shipping and nice product.
Given the price of the product, I would appreciate it if it were sent in better packaging. Now it seems more like it's coming from a Chinese webshop.
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Quick response after a question.
I appreciate getting an immediate answer after a question or email. Hence this rating. However, one downside is that I have to wait a long time for a refund! That's a shame.
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The quick delivery was good, but communication can be better just like the prices. The shoe was discounted from €299 to €254 but is definitely worth less.
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My son has size 48 2/3. These are often not available in the store to try on. At Voetbalshop, you can order multiple sizes and models online in large sizes. Finally found the right one!
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Fast delivery and always everything well organized. We are loyal customers and will remain faithful customers! Clothing is always of good quality.
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The order was not complete but after...
The order was not complete, but after sending a message to customer service, I was informed that the missing shirt would be sent later that week. I then also received a message from customer service confirming it had been shipped. In the meantime, it has arrived. My son is happy with his new outfit.
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Reply from Voetbalshop.nl
Dear Heidi,
Thank you for taking the time to share your experience with Voetbalshop.nl. We are pleased to hear that our customer service could quickly and efficiently assist with reordering the missing shirt. We find it important that your son is happy with his new outfit and that everything is taken care of meticulously. At Voetbalshop.nl, we ensure that you always receive your football gear with joy.
Sportive regards,
Team Voetbalshop.nl
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Provide stores with more sizes of clothing, so not just a small range from S to XXL, but purchase the common sizes M, L in larger quantities and supply them to the stores.
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Curaçao Flag
Delivery was fine but do mention that the Curaçao flag is not suitable for a flagpole. Loop and cord are missing. I bought it specifically for a flagpole and with help from a Turkish sewing workshop it worked out but it did cost 5 euros. So I find the description of this flag really inadequate.
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The quality of the clothing is excellent!
A small point of attention: some sizes don't match, but the woman doesn't mind because everything goes to her if it doesn't fit me.
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great service,
there was something defective and then a misunderstanding about the address, but it was all resolved very well and professionally! class!
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Always have a good experience with you.
Nice that you sell sets and not like on other sites where you have to search for the sets yourself.
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Orders have been without issues so far...
Orders have been processed without issues for me so far. And if there is a discrepancy, I'm promptly informed, and we find an appropriate solution. That's why I often buy my football gear here.
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Reply from Voetbalshop.nl
Dear Ritesh,
It's great to hear that your orders always go smoothly at Voetbalshop.nl. We do our best to keep you informed and to find a suitable solution together when necessary. It means a lot to us that you repeatedly choose Voetbalshop.nl for your football clothing.
Sportive regards,
Team Voetbalshop.nl
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Genial!
Todo genial excepto el seguimiento del envío que ha sido muy poco detallado y no conocía el estado hasta casi el momento de la entrega.
Cross-market review
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Cross-market review
Nike Air Max Ltd ordered, good website, super fast shipping, and a fair price. Unfortunately, the Air Max Ltd is narrower than the Air Max 90, definitely about a centimeter, so I will return them. Hopefully, the return process is as smooth as the purchase 🫣
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Reply from Voetbalshop.nl
Hi!
Thank you for your positive words about our website and fast shipping. We're sorry to hear that the Nike Air Max Ltd is narrower than you expected, but we understand how important it is for your shoes to fit well. At Voetbalshop.nl, we do our best to make the return process as smooth as the purchase, so you can shop with peace of mind.
Sporty regards,
Team Voetbalshop.nl
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4.50
Excellent378 total reviews303 reviews in the last 12 months
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Voetbalshop.nl
Voetbalshop.nl reviews | Voetbalshop.nl was founded 25 years ago by Badge Direct BV, the direct marketing division of the Badge Group. This group has been active in sports and entertainment merchandis...
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