FixPart.noReviews:
2,738 reviews in the last 12 months4,284 total reviews
Excellent
Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
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Top negative review
Nov 7, 2023
Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no
Jan 9, 2024
Verified review
Ikke mottatt del til vaskemaskin bestilt 22.12.2023…
Bestilte vaskemasindel 22.12.2023 Fremdeles ikke mottatt. Posten Norge har kun mottatt beskjed om at den skal sendes fra FixPart. Dette er for dårlig.
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Jan 9, 2024
Verified review
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Jan 8, 2024
Verified review
Defect parts
Bestillte en ny pumpe til min Boach 8 serie.
De anbefalte en uoriginal del, tro kopi, viste seg å lekke vann. Med andre ord defekt.
Elendig.
Eneste som får meg til å oppdatere denne klagen et at de returnerer pengene.
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Answer by FixPart.no
Jan 9, 2024
God dag, jeg beklager å høre at produktet ikke ble levert i god stand. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Bram, FixPart kundeservice
Jan 5, 2024
Verified review
Vanvittig dyrt for 1 propp. Trodde virkelig at jeg skulle få et par. Det hadde vært svindyrt for et par til og med. Stod ikke spesifisert noen plass at det bare var pr stk. Jævlig skuffa, kommer ikke til å handle flere ganger hos fixpart.
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Answer by FixPart.no
Jan 9, 2024
God dag, det var leit å høre at du ikke er fornøyd. Vi har et billigere alternativ tilgjengelig for mange produkter. Ta kontakt med oss hvis du ønsker mer informasjon om dette. Bram, FixPart kundeservice
Jan 3, 2024
Verified review
Jeg fikk en helt annen vare enn den jeg bestilte, har sendt Mail om denne saken
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Answer by FixPart.no
Jan 4, 2024
God dag, det var leit å høre. Vi har sendt produktet til deg gratis. Hvis det fortsatt er noe galt med produktet, vennligst gi oss beskjed. Bram, FixPart kundeservice
Dec 22, 2023
Verified review
Har ikke fått produktet ennå, hat gått over 3 uker siden jeg bestilte.
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Dec 19, 2023
Verified review
Styr unna denne nettsiden! ! Bestilte en pakke med 8 hjul til oppvaskmaskin, fikk ett hjul, pris over kr 350,- prøv heller eBay blir nok billigere selv med toll og frakt.
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Answer by FixPart.no
Dec 20, 2023
God dag, Alle våre produkter leveres som avbildet på nettsiden. Hvis du har spørsmål om riktig produkt, vennligst gi oss beskjed. Bram, FixPart kundeservice
Dec 17, 2023
Verified review
Ekstremt dårlig bestillingsordning, misvisende produktinformasjon, og gammeldags frakt/retur løsning. Ingen i 2023 krever betalt for kun alternativet med på dørs levering (ikke mulig å få levert til nærmeste Postkontor), ei heller 150 kroner i frakt for å returnere feil vare, som ble opplyst på nettsiden at passet produktet mitt. Anbefaler på ingen som helst måte FixPart.
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Dec 9, 2023
Verified review
They did deliver the wrong part Even when they got the picture of what was the right part, just people with no knowledge of what to do!
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Answer by FixPart.no
Dec 11, 2023
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Nov 24, 2023
Verified review
Extremely stupidly expensive. Will NEVER buy from you again.
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Answer by FixPart.no
Nov 27, 2023
God dag, det var leit å høre at du ikke er fornøyd. Vi har et billigere alternativ tilgjengelig for mange produkter. Ta kontakt med oss hvis du ønsker mer informasjon om dette. Bram, FixPart kundeservice
Nov 18, 2023
Verified review
Passer ikke angitt modell
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Answer by FixPart.no
Nov 20, 2023
God dag, jeg beklager å høre at produktet du bestilte ikke passer. Basert på et typenummer kan vi avgjøre om et produkt passer til en bestemt enhet. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Bram, FixPart kundeservice
Nov 17, 2023
Verified review
Dere sendte meg en del som absolutt ikke passet til min kaffemaskin! Helt bortkastede penger
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Nov 16, 2023
Verified review
I received a damaged product! The company does not respond to e-mails or attempts to contact us regarding the reported problem... The product is broken and cannot be used!
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Answer by FixPart.no
Nov 17, 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Nov 15, 2023
Verified review
Use less than week to resolve support
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Nov 14, 2023
Verified review
Ordered a charger 2 weeks ago. Delivery was supposed to be 4-6 days, but nothing has arrived yet. have sent an email, but they reply incredibly late.
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Answer by FixPart.no
Nov 15, 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
Nov 12, 2023
Verified review
Returordningen følger ikke kravene i norsk lov for nettkjøp.
Leverandøren følger ikke norsk lov vedrørende angrerett fullt ut. Man får ikke levert angrerettskjema og det er heller ingen ferdigfrankert returoblat slik norske nettbutikker har.
Det er heller ikke mulig å kansellere en ordre etter at den er lagt inn. Hvis man angrer seg rett etter at bestillingen er lagt inn får du fraktkostnadene. Årsaken er at de bruker for lang tid til å håndtere en kansellering slik at varen blir sendt. For retur må man også betale returporto selv. Det er ikke oppgitt telefonnummer for kontakt, slik at det er vanskelig å få til en god dialog i praksis. Selskapet er nederlandsk, og ikke norsk.
Selve bestillingsportalen virker bra. Dialogen via skjema og e-post virker bra, men det passet dårlig i min sak.
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Nov 10, 2023
Verified review
Forferdelig. Varer med levering blir dyrere enn i Norge, og leveringstid stemmer ikke med det som oppgitt på nettside.
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Nov 7, 2023
Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Answer by FixPart.no
Nov 8, 2023
God dag, vi beklager at du ikke har mottatt riktig produkt. Vi har sendt returinstruksjonene slik at du kan returnere produktet. Den kan ha havnet i søppelposten din, så sjekk der også. Bram, FixPart kundeservice
Nov 4, 2023
Verified review
The customer service was terrible. It took over two weeks to get an answer as to whether a part I had ordered was similar to the one I had pictures of. Got a reply that they did not have the part the same day that the part I had ordered arrived in the mail. It was wrong....I paid a lot for this crap.
If you had answered the inquiry more quickly and not three times with questions about sending pictures, which I did the first time and the second time and the third time......
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Answer by FixPart.no
Nov 7, 2023
Good day, we are sorry to hear that you did not receive the correct product. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart Customer service
Nov 3, 2023
Verified review
Ceramic topp
the ceramic hob I ordered from you was cracked when I received it. Sent an email but got no reply
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Answer by FixPart.no
Nov 7, 2023
Bună ziua, îmi pare rău să aud că produsul nu a fost livrat în stare bună. V-am contactat pentru a vedea ce putem face pentru dumneavoastră. Ne cerem scuze pentru neplăcerile create. Bram, serviciul clienți FixPart