FixPart.noReviews:
2,738 reviews in the last 12 months4,284 total reviews
Excellent
Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
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Top negative review
Nov 7, 2023
Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no
Jul 27, 2023
Verified review
Bestilte to foter en tv og har betalt for det , men Jar bare fått en fot ?
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Answer by FixPart.no
Jul 28, 2023
God dag, På tidspunktet for bestillingen din hadde vi dessverre ikke alle produktene (lenger) på lager. Produktene vi hadde på lager er allerede sendt til deg, så du trenger ikke vente på det. Den andre delen av bestillingen vil bli levert senere. Bram, kundeservice FixPart
Jul 24, 2023
Verified review
Feil vare til tross for korrekt varenummer
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Answer by FixPart.no
Jul 25, 2023
God dag, jeg beklager å høre at du ikke er fornøyd med produktet. Vi har kontaktet deg for å se hva vi kan gjøre for deg.
Bram, kundeservice FixPart
Jul 21, 2023
Verified review
Anbefaler på det sterkeste og ikke benytte dere av denne nettbutikken. Sene tilbakemeldinger for retur og meget høye kostnader for retur pakker. Dette er absolutt siste gang jeg vil benytte meg av Fixpart. Det finnes andre som selger samme reservedeler med en meget bedre kundeservice.
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Answer by FixPart.no
Jul 24, 2023
God dag, det var leit å høre at du ikke er fornøyd. Hvis du ønsker å returnere et produkt og det ble bestilt feil, står du selv for returkostnadene. Vi refunderer imidlertid kostnadene for returforsendelsen. Hvis du fortsatt har spørsmål om dette, kan du ta kontakt med oss. Bram, FixPart kundeservice
Jun 27, 2023
Verified review
Utrolig dårlig kundeservice og returordning! De sender ikke med returlapp og krever at man som privatperson sender tilbake produktet som en bedriftspakke, noe som ikke er mulig for privatpersoner.
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Answer by FixPart.no
Jun 28, 2023
God dag, det var leit å høre at du ikke er fornøyd. Vi har sendt deg instruksjoner om hvordan du returnerer produktet. Den kan ha havnet i søppelposten din, så sjekk der også. Michèle, FixPart kundeservice
Jun 16, 2023
Verified review
Deliver my order! Current status: We have received notification about the shipment, currently located at the sender or on its way to Bring's terminal. The tracking is updated when the shipment has arrived at terminal in the destination country.
9 June 12:35
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Answer by FixPart.no
Jun 21, 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
Jun 14, 2023
Verified review
I prefer to write in Norwegian.
Kundeservice på mail tar altfor lang tid. Forskjellige personer i saken.
Har mottatt produkt som ikke passer til det aktuelle kjøleskapet. Korrespondanse pågår fortsatt.
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Answer by FixPart.no
Jun 15, 2023
God dag, det var leit å høre at produktet ikke passer til enheten din. Vi har kontaktet deg fordi vi trenger mer informasjon for å kunne hjelpe deg. Vi beklager uleiligheten. Michèle, FixPart kundeservice
Jun 8, 2023
Verified review
Claims They are selling genuine (OE) parts for Samsung(Askoll) Recived a cheap copy.
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Answer by FixPart.no
Jun 9, 2023
Good day, I am sorry to hear that you did not receive the correct product. We have sent you the instructions that will allow you to return the product. Bram, Customer service FixPart
Jun 5, 2023
Verified review
I’m not impressed with handling of complaints, it’s an extremely slow process.
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Answer by FixPart.no
Jun 7, 2023
Good day, I am sorry to hear that you are not satisfied. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
May 25, 2023
Verified review
Part dont fit. Refuse to accept return.
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Answer by FixPart.no
May 31, 2023
Good day, I am sorry to hear that the product delivered does not fit your device. We have sent you the instructions that will allow you to return the product. It may have ended up in your spam, so please check there too. Michèle, FixPart customer service
May 22, 2023
Verified review
Lite informasjon om delene. Vi bestilte holder til filter, da vi mangler en propp. Ingen informasjon om at propp er eget utstyr. Føler oss lurt når vi må betale 250kr for en propp!
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Answer by FixPart.no
May 23, 2023
God dag, jeg beklager å høre at produktet ikke ble levert i god stand. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Michèle, FixPart kundeservice
May 21, 2023
Verified review
Slow service.
First of all, it took so long tme before you understood what I wanted (like I asked for a filter, and you suggested a shelf for the door in my fridge). After a lot of mails, you finally found the right filter, I ordered it imedeately, ang you confirmed the delivery to go on the 9th of Mai, Thats when I paied also. I have still not received my filter after 12 days. Thats pretty poor. Regards Henning
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Answer by FixPart.no
May 23, 2023
Good day, Unfortunately, your order has been lost. We have just sent you a new one free of charge.
I apologise for any inconvenience this may cause. Michèle, Customer Service FixPart
May 4, 2023
Verified review
The part did not fit eventhow a complete model code was given.
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Answer by FixPart.no
May 5, 2023
Good day, I am sorry to hear that the product does not fit your device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
May 3, 2023
Verified review
Det gikk lang tid før dere sendte en vare som det sto at dere hadde på lager, og nå har posten rota bort sendinga
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Answer by FixPart.no
May 4, 2023
God dag, jeg beklager å høre at du ikke mottok bestillingen din i tide. Jeg ser at det faktisk var en viss forsinkelse fordi produktet var utsolgt. Vi beklager dette på det sterkeste. Jeg ser at bestillingen din nå er levert. Hvis det fortsatt er noe galt, vennligst gi oss beskjed. Michèle, FixPart kundeservice
May 2, 2023
Verified review
Sørg for å sende hele bestillingen som jeg betalte for. Hvis dette er et seriøst firma, så sørger dere for at jeg får tilsendt alt det jeg betalte for. Jeg fikk bare halvparten.
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Answer by FixPart.no
May 3, 2023
God dag, På bestillingstidspunktet hadde vi dessverre ikke alle produktene på lager (lenger). Produktene vi hadde på lager har allerede blitt sendt til deg, så du trenger ikke å vente på dem. Den andre delen av bestillingen vil bli levert senere. Michèle, FixPart kundeservice