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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
Good selection of spare parts at acceptable prices. I received my spare part 4 weeks after I placed my order.
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Mar 6, 2024
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Very good "follow up information" up to delivery
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Mar 6, 2024
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Mar 6, 2024
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Mar 6, 2024
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Mar 2, 2024
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Thanks
Good original parts. Too long shipping time. Acceptable prices.
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Mar 1, 2024
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Rask og grei levering.
Har prøvd den og den virka. Tusen takk.
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Mar 1, 2024
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All went great for me, but strange experience about phonenumber mess
All went great for me, but god a phonecall from a lady in south of Norway that also got message about a package delivery... but with my full name and adress. An a new message about it being delivered.
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Mar 1, 2024
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Feb 29, 2024
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Good delivery and the produkt was in excellent shape. Would be nice to have a description of use, even though it was easy to install.
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Feb 29, 2024
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Good and fast
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Feb 29, 2024
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Quick response
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Feb 28, 2024
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Fast delivery. Part was not identical as original, but fitted
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Feb 28, 2024
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Fast delievery
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Feb 27, 2024
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Feb 24, 2024
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Feb 22, 2024
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Easy to find the part I needed.
Very expedite delivery.
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Feb 22, 2024
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Feb 21, 2024
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Feb 21, 2024
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Kort leveringstid.
Kan bli bedre på informasjon om produkter
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