Review summary
Customers frequently praise the registration, booking, and exam processes for being quick, smooth, and user-friendly. Support staff and customer service are highlighted as helpful, responsive, and friendly in addressing customer needs. Many reviews note that instructions and rules are clear, detailed, and make the exam process easier to follow. Flexibility in scheduling, exam location options, and rescheduling is appreciated by customers for its convenience. Customers frequently mention positive experiences with proctors, describing them as helpful, polite, and supportive. Customers also value the exam's structure, relevance, and the balance between theory and practical application. A few customers mention a lack of sample questions, which could be improved to better support exam preparation.
This text was automatically created by an AI system from user reviews.
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Everything was easy to understand, order, use.
Exam tool is understandable, provider answers questions and after passing, getting certificate is fast
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It was quick and easy to make the payment.
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my negative experiences and feedback
Hello,
I would like to give my feedback for improvement.
First of all,
In November I purchased my ISTQB CT-AI certification, after a while you announced Black Friday 20% discount. Recently, in December I purchased my ISTQB Gen-AI certification, after that 1 week later you announced New Year 20% discount. Twice I missed discounts, as my bookings were 188 GBP per each, my total lost is around 75 GBP. May I get that discount as a display of generosity.
Secondly, for my Gen-AI examination I did not receive a sample examination. Previously I received for my AI exam. There are scarce number of sample questions for that new exam.
Thirdly before the exam, a week ago I received an email for system check. When the exam time came, I did not receive extra email for exam, later I realized that that link was also for the exam, but there were no clear explanation about it. So could you please make clear explanation that says we can use that link for both system check and exam. That made me panic just before the exam.
Thank you for your time.
Reply from isqi.org
Thank you very much for your feedback.
In order to review and address your concern properly, we kindly ask you to contact us directly at exam@isqi.org. Our team will be happy to assist you further.
We appreciate you taking the time to share your experience and look forward to hearing from you.
Kind regards,
iSQI Team
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Like:
Clear Rules
Proctor was direct
Preparation was accurate
I have no complaints about the process
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Everything was easy to organize.
The whole process was uncomplicated and easy.
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Quick response and overdelivery
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Took a lot to get the exam booked, almost 2 weeks of waiting, no clear instruction after purchase of voucher I almost had a heart attack as nothing was coming in the email took its time, then make account with test centre go through all the information there come back apply for extended time wait 5 days then apply to take the exam, wait another few days, I haven’t finished yet I still need to get my prerequisite approved, that’s also taking days, pain in the ass system and it doesn’t make it easy, a few directions here and there but no centralised at all. I don’t like it!
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The proctor was a great help in explaining the right conditions for the certification process, making my ISTQB certification a great experience. Thank you a lot.
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Great support
I liked everything, from scheduling the exam to the support provided in all the instructions for taking the exam according to the established rules.
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