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millesima-usa.com
Reviews:

95 reviews in the last 12 months1,123 total reviews  

4.66
Excellent
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Most relevant positive review

Dec 17, 2023
 Verified review
I've worked with millesime in buying wines in my children's birth vintage. I was able to speak in person with Michael Peltier who patiently walked through and explained the best vintages to buy and when they would be available. Their service included after care as they recommended River Wine Cellars for storage until my children would be able to access them.

Most relevant negative review

Jun 22, 2024
 Verified review
6 months after ordering a case of Bordeaux in advance of release I called only to be told it had arrived a month earlier. When I asked for it to be delivered I was told I’d have to wait until Thursday . Thursday came and went and it was deliver the following week. No one ever called to tell me it had arrived in NY. No one ever called to tell me it wasn’t going to be delivered the following week .
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Reviews for millesima-usa.com

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14 hours ago
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15 hours ago
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Ease of and quality of dyes purchased
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Jun 30, 2024
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Jun 22, 2024
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6 months after ordering a case of Bordeaux in advance of release I called only to be told it had arrived a month earlier. When I asked for it to be delivered I was told I’d have to wait until Thursday . Thursday came and went and it was deliver the following week. No one ever called to tell me it had arrived in NY. No one ever called to tell me it wasn’t going to be delivered the following week .
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Answer by millesima-usa.com
Jun 26, 2024
Dear Mrs Schulman, Thank you for bringing this to our attention, and we sincerely apologize for the issues you faced with your recent order. We understand how frustrating it must have been to discover your case of Bordeaux had arrived a month prior without any notification. There was indeed a miscommunication regarding your delivery. We are currently working on improving our communication processes to ensure such oversights do not happen again. As a token of our appreciation for your patience, a member of our team will be in touch to offer you a gift card. We value your feedback and your patronage, and we hope you will give us another opportunity to provide you with the service you deserve. Best regards, The Millesima Team
Jun 21, 2024
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Awful delay and lack of communication

I’ve had several orders over the years. The last one was the worst example of lack of communication ever. And the delay in delivery was not the 2 months estimated at order time but was 8 months with no updated ETA on the web site. I won’t order from them again
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Answer by millesima-usa.com
Jun 26, 2024
Dear Mr. Wright, Thank you for sharing your feedback. We apologize for the frustration and inconvenience you experienced with your recent order. To provide some context, your wines arrived in early December during the winter season. Given the cold weather, we prioritized shipping to regions where conditions were suitable, such as Florida and Texas. When we processed your order, it was scheduled for a specific shipping date. Unfortunately, an error in our shipping portal caused a delay, and the shipment was not dispatched as planned. Once we identified the issue, we rescheduled the shipment and notified you via email. We understand that these delays and the lack of communication were disappointing. We are committed to improving our processes and communication to prevent such issues in the future. As a token of our appreciation for your patience, a member of our team will be in touch to offer you a gift card. We appreciate your past orders and hope you might consider giving us another chance to serve you better. Best regards, The Millesima Team
Jun 21, 2024
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Jun 20, 2024
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Jun 9, 2024
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Confusing payment experience

The payment experience was odd, the digital signature seems completely unnecessary and doesn’t protect either party to the same. Shipping fee was high.
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Jun 8, 2024
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I got my wine more than a year late. Taxes and shipping were high compared to other vendors. Never more.
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Jun 8, 2024
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Nothing, as service is always perfect.
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Jun 5, 2024
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May 31, 2024
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May 25, 2024
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Awesome service. The only store where i can get my wifes favorite barolo.
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May 24, 2024
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May 21, 2024
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May 21, 2024
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May 17, 2024
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May 16, 2024
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May 10, 2024
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Very attentive to the customer and trustworthy.
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May 10, 2024
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excellent service and great range of wine
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