millesima-usa.comReviews

: 982Excellent

4.51

Reviews for millesima-usa.com

59 verified reviews in the last 12 months

982 total reviews
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the most relevant positive review


Nov 29, 2021
Total pro shop. Zach reached out after I placed my order online to set up summer storage and discuss shipping options. Once the weather was getting ready to break he reached out again to confirm shipping. My wines arrived expertly packed and on time. They even sent the original 6-pack cases to go along with bottles (I was not expecting this at all.) I will definitely buy from them again.
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the most relevant critical review


May 13, 2022
Their online sales process is fraudulent and they coerce customers’ private and financial information. After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature. They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card. Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method. On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for. This is completely unacceptable business practice. If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too. They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online. Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all. In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process. They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet. They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
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Reviews for millesima-usa.com

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 Verified review
Jan 28, 2022
Very fast shipping was great.
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 Verified review
Jan 27, 2022
PROFESSIONAL, VERYGOOD AND QUICK SUPPORT TO THE CUSTOMER.
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 Verified review
Jan 27, 2022 
Very efficiency and flexible. Good quality of wines
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 Verified review
Jan 27, 2022
A practicle and easy way for a foreigner to send a present inside the US: Thank You so much and at any time the best choice for me again!
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Jan 25, 2022
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Jan 15, 2022
The staff is really knowledgeable and passionate about their work, and the store has a great catalog with very good prices.
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 Verified review
Jan 14, 2022
Great service aside from the note sent along with the wines were ineligible to read
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Answer by millesima-usa.com
Jan 18, 2022
So sorry that there were issues with the gift note! Perhaps it got messed up during shipment? We inspect all notes prior to packaging, so I'm sure it was legible before it left the store! Please contact me should you wish to discuss this further but sorry again for that issue. Charlie Evans Store Manager
 Verified review
Jan 14, 2022
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Jan 14, 2022
Easy and on time.
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 Verified review
Jan 10, 2022
Wonderful customer service. They did not receive my order on drizzly and they made it happen regardless when they were supposed to be closing. Forever grateful as it was a gift to my mom.
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Jan 9, 2022
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Jan 9, 2022
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Jan 8, 2022
Very knowledgeable about French and other wines. Excellent service. Fair prices.
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Jan 8, 2022
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 Verified review
Jan 7, 2022
Excellent communication and items were well packaged
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 Verified review
Jan 7, 2022
Good customer communication experience!
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 Verified review
Jan 3, 2022
Good advice. Prompt delivery
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 Verified review
Jan 3, 2022
I ordered 12/13/21…. It’s Jan 3 and wine hasn’t been shipped. I sent email asking about it - no response. It was suppose to be a Christmas present. At this point I feel like I got ripped off.
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Answer by millesima-usa.com
Jan 4, 2022
Hi Rob, We sent you a confirmation email on 12/14 informing you when the wine would be shipped. It was shipped on 12/20 and received on 12/23 and signed for the the name of your recipient. We also responded to your email asking about this delivery the same day that you sent it to us. Perhaps all the emails went to your spam folder? I'm not sure why you feel ripped off when we fulfilled this order in a timely fashion. Please contact us should you still feel as though you've been ripped off. Charlie Evans Store Manager
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Jan 2, 2022
The best wine store I have ever known.
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 Verified review
Dec 29, 2021
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