millesima-usa.com

Reviews:

Dear Mrs Schulman, Thank you for bringing this to our attention, and we sincerely apologize for the issues you faced with your recent order. We understand how frustrating it must have been to discover your case of Bordeaux had arrived a month prior without any notification. There was indeed a miscommunication regarding your delivery. We are currently working on improving our communication processes to ensure such oversights do not happen again. As a token of our appreciation for your patience, a member of our team will be in touch to offer you a gift card. We value your feedback and your patronage, and we hope you will give us another opportunity to provide you with the service you deserve. Best regards, The Millesima Team

Dear Mr. Wright, Thank you for sharing your feedback. We apologize for the frustration and inconvenience you experienced with your recent order. To provide some context, your wines arrived in early December during the winter season. Given the cold weather, we prioritized shipping to regions where conditions were suitable, such as Florida and Texas. When we processed your order, it was scheduled for a specific shipping date. Unfortunately, an error in our shipping portal caused a delay, and the shipment was not dispatched as planned. Once we identified the issue, we rescheduled the shipment and notified you via email. We understand that these delays and the lack of communication were disappointing. We are committed to improving our processes and communication to prevent such issues in the future. As a token of our appreciation for your patience, a member of our team will be in touch to offer you a gift card. We appreciate your past orders and hope you might consider giving us another chance to serve you better. Best regards, The Millesima Team