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Review summary
Customers consistently praise the high quality, detail, and completeness of the kits, as well as the safe and careful packaging that ensures kits arrive in good condition, even after international shipping. Many highlight the fast, reliable, and well-tracked delivery, and appreciate the competitiveness of the pricing and the inclusion of gifts. Customer service is noted for being responsive, helpful, and proactive, with staff often resolving issues quickly and adding personal touches. Areas for improvement include the need for more detailed, printed, or better-illustrated assembly instructions, as some customers find the existing guides insufficient. There are also reports of missing, mislabeled, or incomplete kit components, occasional disappointment with changes to materials or part quality, and instances of slow or absent customer service replies. Some customers mention high shipping costs, import duties, or restrictive minimum orders as drawbacks, and a few experienced minor damage or missing items during shipping.
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How Trusted Shops prevents fake reviewsReviewsartesanialatina.net/en/
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Verified
Great packaging and attention to detail
Great packaging, attention to detail and the kit parts all look to be high quality and extremely well thought out.
None at this time just started building the kit.
I like that you sell paint to go with the kit, tools to help build it, and video to help guide the build
Verified
High quality, competitive price and fast delivery.
This is the third time that I purchase stuff from Artesania Latina. You are always fast and price worthy. This time I compared you to my domestic alternatives. In spite of further distance you are competitive. Beside that, you are faster. I need the plank bender ASAP.
You could improve your home page. E.g. if you hit "ships" it is almost impossible to hit British Ship Models. Sometimes I find HMS Victory (open) but not the closed one.
Verified
Their model kits are well made and complete with details. Their instructions are in several languages; however, some complex shapes and designs need to be better explained such as the joining of planks in the bow.
Verified
Ho dato 4 stelle e non 5 perche' trovo le istruzioni insufficenti, sono al mio primo modello e alcune fasi di montaggio ho dovuto cercarle su you tube.
Per il resto tutto a posto, molto efficente il servizio di vendita online
Verified
Replacement kit for one damaged in a move from Australia.
Apart from a seemingly long US customs hold (two weeks, not AL's fault), the replacement kit arrived in great shape. I am excited to get building! Beautiful stuff! Thank you AL!
Verified
Ordered direct from catalog and website. Paid the $5 more for express handling and was amazed at how fast l received the order. 4 days all the way from Spain. Now l have all the tools and paints l can't get any where else. Fantastic!! Excellent job!!
Verified
3
If you rate model building from 1 to 5, I am probably a 3. I decided to bump this up to a 5 by building HMS Victory 1805 the full hull version. I like how the advanced kit forces me to figure things out. I am learning a lot.
Verified
You can improve by providing better and more detailed instructions. My kit seems to be missing items and the numbers on the PDF instructions did not coincide with the items provided. The pictures and descriptions are vague. Luckily I have built a few boats already from another company, that provided much better detailed instructions, so I am figuring things out with yours.
Verified
I ordered the deluxe HMS Surprise kit and believe me it was worth it. Artesanía Latina was prompt in their order acknowledgement and shipping. What questions I had were answered thoroughly and quickly. They even included some free gifts in the package and a personal note of appreciation. The quality of this kit is phenomenal. I would not hestitate to order from them again
Verified
Ship was shipped extremely fast and would have been delivered to me as stated. Customs in the US held it up for days and when delivered, outer box was crushed and cut open, model kit box was opened and I'm hoping everything is there. Time will tell
Verified
Customer service has been outstanding. One of the better companies I have yet to interact with.
Response times and answers to questions very prompt and concise. Very pleased.
Verified
Enjoying building the Atlantic tug. I downloaded the directions from your website. Easy to read and view. Installing RC. I'm very satisfied
Verified
Mi è piaciuto il servizio, la qualità dei prodotti, MA... MA... non mi sono piaciute le pessime fotografie delle istruzioni; spesso vengono fotografati particolari scuri su fondi anche loro scuri e non si capisce niente
Verified
The Search For Good Kits
Looking for quality kits with all part made with better materials, this is where you find them.
Most kits come with detail scale blue prints and wrtten instruction to aid in the build.
Verified
The service was prompt and package arrived in good condition , couple e-mails about the tracking problem solved the same about the digital instructions. About the kit itself I’m a litlle disappointed , the tolerances for the hull spars are way to big , lose , so potential for misalignment is very high . In fact the modeler pictured in the instructions had some problems it shows in some of the pictures . For a laser cut kit I was expecting more precision . The range of accessories is very detailed , I wish you included a molding tool instead of the knife or at least recommend one so I didn’t have to put in another order . And that would be all . Thank you !
Verified
I've made 12 of your sailboats
I've made 12 of your sailboats and the Mississippi King. I gave the first 10 to our local school district and the teachers love them! So this tug is my second one without sails. It is advanced level so the instruction were not a extensive as the others. And it is almost too detailed for me.
Your work is always top notch. You don't sell the Mayflower now so I bough one from China. What a disaster! Then I found your Mayflower on eBay and it looks great.
Your craftsmanship is amazing and all the pieces fit. You are my sole supplier now that I am completely hooked on this hobby craft.
Verified
Good Quality very fast
Fast, correct, and good products. + a gift making the total experience supper good. I live in Thailand and expected some weeks before the parts was received, but within a day after the order the parts was shipped, and I could follow the shipment all the way to my door, within a week I had my product, and its in super good shape.
Verified
Fantastic experience, order was misplaced by courier, did not arrive, they rang me all the way to Australia, sent new order immediately, received within couple days, could not be more helpful. Spoke to alexandre. Will definitely order from them again.
Verified
All spare parts requested arrived safely and within a reasonable time given the distance they had to travel. All good - would happily used again in need.
Verified
Lack of enough pieces in victory anatomy ship, esp eye bolts and cannon balls. Instructions require internet coverage. Should have printed or DVD instructions. Need better framing jigs for initial frames
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- artesanialatina.net/en
- web@artesanialatina.net
- Aznalcázar, ESP
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