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How Trusted Shops prevents fake reviewsReviewsnauticspares.com
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Verified
Beneteau spares
I was able to order a couple of spare parts for my Beneteau sailboat that were extremely difficult to find elsewhere. Unfortunately, there was a problem with the order. This problem was quickly resolved with one email from me and part was expedited to me. There are a quick resolution of the problem, gained my trust and will be happy to purchase again in the future.
Reply from nauticspares.com
Hello Lance,
Thank you very much for your 5-star review and for your detailed feedback.
We are delighted that we could help you find the spare parts for your Beneteau sailboat, and we sincerely apologise for the issue with your order. We are glad it was resolved quickly and that this gained your trust.
Being a boat partner that cares means standing by our customers when something goes wrong, and your message helps us keep improving.
We look forward to supporting you again in the future.
Best regards,
The NauticSpares team
Verified
Vielen Dank für die schnelle Bearbeitung unserer Bestellung und die Lieferung.
Reply from nauticspares.com
Hallo Basak,
herzlichen Dank für Ihre 5-Sterne-Bewertung!
Es freut uns sehr, dass die Bearbeitung Ihrer Bestellung und die Lieferung schnell und reibungslos verlaufen sind und Ihren Erwartungen entsprochen haben.
Ihre Zufriedenheit steht für uns an erster Stelle, und Ihr Feedback ist eine schöne Bestätigung für den täglichen Einsatz unseres gesamten Teams.
Wir freuen uns darauf, Sie bald wieder begleiten zu dürfen. Allzeit gute Fahrt!
Ihr NauticSpares-Team
Boat partners that care.
Verified
Very helpful in all aspects from placing the order and receiving. Communication was excellent
Reply from nauticspares.com
Hello Matthew,
Thank you very much for your 4-star review and for your kind words about our support, from placing the order to receiving it.
We are pleased that you found our communication excellent. This is at the heart of what we do as boat partners that care.
We also take note that delivery and goods did not receive the maximum score, and we will keep working to make every part of your experience excellent next time.
We look forward to supporting you again.
Best regards,
The NauticSpares team
Verified
Always a pleasure to deal with.
And we get our parts orders suprisingly fast.
Reply from nauticspares.com
Hello Steven,
Thank you very much for this great review, and for your continued trust in NauticSpares.
We're really pleased to hear that dealing with our team is always a pleasant experience, and that your parts orders keep arriving faster than expected. Reliability and responsiveness are exactly what we aim to deliver, especially for professional partners like Coastal Marine Engine.
Looking forward to continuing to support your business,
The NauticSpares Team — Boat partners that cares.
Verified
Parts are OK, but long delivery time
Reply from nauticspares.com
Dear Øivind,
Thank you for your feedback and for rating the quality of the parts so highly.
You are right about the delivery time, and we apologise for the wait. The item in your order was unexpectedly out of stock, so we had to restock it before shipping. We let you know about this at the time, and your order left our warehouse on 12 October. Shipments to Norway also go through customs, and transit can sometimes take longer than the carrier first estimates.
We are working to keep our stock levels steady and to give our customers outside the EU more accurate delivery estimates. We value our partnership with Hvaler Marinesenter and look forward to serving you again.
Fair winds,
The NauticSpares Team
Boat partners that care.
Verified
Shipping was way too expensive, options would be appreciated
Thx
Reply from nauticspares.com
Hello Suzanne,
Thank you for your feedback and for your 4-star rating.
We understand your comment regarding shipping costs. We always ship via express service to ensure fast and reliable delivery, which explains this rate. Please know that these fees directly reflect what our carriers charge, particularly for shipments to the USA, and we do not add any markup on top. That said, we regularly look into new options to offer our international customers more flexibility, and your suggestion will be passed on to our team.
Thank you again for your trust,
The NauticSpares Team
Verified
Reply from nauticspares.com
Buongiorno Stefano,
grazie mille per la sua valutazione a 5 stelle!
Siamo lieti che la molla a gas in acciaio inox con terminali abbia pienamente soddisfatto le sue aspettative. Il suo riscontro è un bel riconoscimento per il nostro team, che si impegna ogni giorno a offrire attrezzature affidabili e un servizio di qualità.
Restiamo a sua disposizione per i suoi prossimi progetti nautici.
Buon vento,
Il team NauticSpares
Boat partners that care.
Verified
Fast turnaround time
Reply from nauticspares.com
Hello John,
Thank you very much for your 5-star review and for highlighting our fast turnaround time.
We are glad that the products and our customer service met your expectations. We also take note of your feedback on delivery, and we will keep working with our carriers to make the shipping experience as smooth as our order processing.
Your satisfaction is our priority, and we look forward to supporting you again.
Best regards,
The NauticSpares team
Verified
Reply from nauticspares.com
Bonjour Patrick,
Un grand merci pour votre note de 5 étoiles !
Nous sommes ravis que votre compas à gaz inox vous donne entière satisfaction. Votre confiance nous touche et encourage toute l’équipe à continuer de vous offrir des pièces de qualité et un service attentif.
Au plaisir de vous accompagner à nouveau pour l’équipement de votre bateau.
Bon vent,
L’équipe NauticSpares
Boat partners that care.
Verified
Very efficient ordering service and fast delivery.
Reply from nauticspares.com
Hello John,
Thank you very much for your 5-star review!
We're delighted to hear that our ordering process and delivery speed met your expectations.
Looking forward to serving you again,
The NauticSpares Team
Verified
Purchase of a marine grade strut for beneteau yacht
Found part number on old piece of equipment, found nauticspare on the web using the part part number, ordered the part and received the part.
Only complaint is the price, otherwise top class.
Reply from nauticspares.com
Hello Vincent,
Thank you very much for your detailed review and for your 5-star rating in all categories — delivery, goods, and customer service. We truly appreciate your feedback.
We’re glad that you were able to identify the part number, find us online, and receive the correct marine gas strut for your Beneteau yacht without any issues. That’s exactly the experience we aim to provide.
Regarding the price, we fully understand your comment. Please know that we are continuously working with our suppliers to improve pricing and offer the best possible conditions to our customers, while maintaining marine-grade quality and reliable supply.
Thank you again for your trust, and we remain at your disposal for any future needs.
Best regards,
The NauticSpares Team
Verified
TOP and quick
Reply from nauticspares.com
Bonjour Vincent,
Un grand merci pour votre avis 5 étoiles et pour ce retour enthousiaste !
Nous sommes ravis que votre commande vous soit parvenue rapidement et que l'ensemble ait répondu à vos attentes.
Au plaisir de vous accompagner à nouveau,
L'équipe NauticSpares
Verified
Reply from nauticspares.com
Hello Pierluigi,
Thank you very much for your 5-star rating; your positive feedback is much appreciated.
Your satisfaction is our priority and motivates our whole team to deliver, every day, a service that lives up to the expectations of the boating community.
We remain at your disposal for any future needs.
Best regards,
Gabriel on behalf of The NauticSpares team
Verified
Reply from nauticspares.com
Hello Steven,
Thank you very much for your 5-star rating — we truly appreciate it.
We're glad to see that your experience with NauticSpares met your expectations, and we're especially pleased to count a professional partner like Coastal Marine Engine among our customers. Supporting marine businesses across the US with reliable products and responsive service is exactly what we aim for.
Should you have any specific needs for upcoming orders — technical parts, stock availability, or shipping arrangements — please don't hesitate to reach out directly to our team; we're always happy to work closely with our professional partners.
Looking forward to continuing to support your business,
The NauticSpares Team — Boat partners that cares.
Verified
Quick and efficient. Thank you!
Reply from nauticspares.com
Hi Hristo,
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We're delighted to hear that your order was handled quickly and efficiently — that's exactly the experience we aim to deliver for every customer, wherever they're sailing from.
Thank you for trusting NauticSpares, and we look forward to serving you again for your next boating needs.
Fair winds,
The NauticSpares Team
Boat partners that care.
Verified
Great service and quick delivery
Reply from nauticspares.com
Hello John,
Thank you so much for taking the time to leave us this excellent review and for your outstanding 5-star rating!
We're delighted to hear that our service and delivery speed met your expectations. Ensuring our customers receive their orders quickly and reliably is something our whole team works hard for every day, and feedback like yours means a great deal to us.
We look forward to welcoming you back for your next order.
Boat partners that care.
The NauticSpares Team
Verified
Reply from nauticspares.com
Hello Rene,
Thank you very much for your 5-star rating!
We're delighted that your experience with NauticSpares met your expectations, and we truly appreciate you taking the time to share it.
Looking forward to serving you again,
The NauticSpares Team
Verified
Bon suvi téléphonique et mail de ma commande. Reçu verrins conforme à mes attentes. Livraison très rapide 72h
Reply from nauticspares.com
Bonjour Philippe,
Un grand merci pour votre avis détaillé et votre note de 5 étoiles sur l’ensemble des critères !
Nous sommes ravis de savoir que le suivi de votre commande, la conformité du compas à gaz ainsi que la rapidité de livraison ont pleinement répondu à vos attentes.
Votre satisfaction est notre priorité, et votre retour valorise l’engagement de toute notre équipe au quotidien.
Au plaisir de vous accompagner à nouveau,
L’équipe NauticSpares
Verified
Reply from nauticspares.com
Dear Nico,
Thank you for taking the time to leave us a rating and for your trust in NauticSpares!
We notice you awarded us 4 stars, and we would genuinely love to understand what we could have done better to earn that fifth one. If there is anything regarding your order, the product received, or your overall experience that did not fully meet your expectations, please do not hesitate to reach out to us directly at nauticspares.com, we are here to help.
Your feedback, however brief, helps us improve and continue to grow as your trusted boat partner.
We hope to welcome you back on board very soon!
Fair winds,
The NauticSpares Team
Boat partners that care.
Verified
Reply from nauticspares.com
Dear Adam,
Thank you so much for your 5-star rating across all criteria, delivery, goods and customer service!
Even without a written comment, your feedback speaks volumes and motivates our entire team to keep delivering the best experience possible to every boater who trusts us.
We look forward to being by your side for your next on-board project!
Fair winds,
The NauticSpares Team
Boat partners that care.
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NauticSpares, online store specializing in spare parts and boat comfort equipment: seat suspensions, table solutions, TVs lift, sunroofs, platform lifts, gas springs.
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