Review summary
Customers consistently praise the high quality, durability, and materials of the products. Delivery speed and reliability are frequently mentioned positively by most customers. Customer service is generally appreciated for being helpful and responsive. The return and refund processes are generally considered clear and efficient. Some customers expressed frustration with slow or unreliable delivery. Inconsistent sizing is a recurring issue, with customers wishing for more accurate sizing charts and better options for 'Tall' sizes. The website is often described as difficult to use, slow, or buggy, particularly on mobile devices. A few customers experienced slow or inadequate support from customer service, and some faced delays or unresolved reimbursements during returns and refunds.
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How Trusted Shops prevents fake reviewsReviewscarhartt.com/eu
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Verified
great looking jacket, way better in person than the pictures, i’m 5’10” and 180lbs, i usually wear medium carhartt but i ordered a large as i heard it fits smaller, large is perfect if i wanna layer, medium would fit if i didn’t want to layer, i’m delighted with my purchase, looks and feels like a well made quality jacket
Reply from carhartt.com/eu
Dear Customer,
Thanks a bunch for sharing your experience! We're stoked to hear the jacket exceeded your expectations and fits perfectly for layering. We take pride in crafting quality gear that looks great and stands up to real wear, so it’s awesome to hear you’re loving it.
Stay warm and keep rocking Carhartt!
Kind regards,
The Carhartt Team
Verified
Good quality items. Good quality customer support when needed.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Slow enough delivery, no real updates but coat arrived fine, big size for medium as expected which is good as not as heavy a coat as expected so hoodie under no problem, seems mostly waterproof, been raining solidly in Dublin for ages and have been dry
Reply from carhartt.com/eu
Hello,
Thank you for sharing your experience with Carhartt. We're glad your coat arrived safely and is working well in that Dublin rain. It's awesome to hear it fits just right and keeps you dry and comfy with room for layering.
Regarding the delivery tracking, thank you for your feedback.
We will investigate the outgoing tracking emails since they should provide follow up after the first email with the tracking included had been sent.
Regards,
Team Carhartt
Verified
The quality of the products is Excellent but ...
The quality of the products is excellent but the cost of delivery is discriminatory for me here in Malta since all clients in all other EU countries are not charged anything. This is very unfair.
Reply from carhartt.com/eu
Hello,
Thanks a lot for your kind words about Carhartt’s product quality. We’re really proud of the gear we create! We hear you on the delivery costs and truly appreciate your feedback, we will share this internally so we can discuss if we can make changes.
Thank you again for your feedback.
Regards,
Team Carhartt
Verified
Very good jacket . Perfect 👌 fit
Very good jacket, heavy rain resistant, very warm and comfortable. I am 1.72 meters tall and weigh 83 kg. I normally wear a L size, but this medium-sized jacket fits me perfectly. HIGHLY RECOMMEND
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Great product would love a complimentary sticker
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Jacket is excellent but I would love TALL version
Jacket is excellent but biggest downside is that you not provide "TALL" version in EU, e.g. in the ideal world I would by size M TALL instead of M.
And I think mobile version of website is broken, I'm not able to get on product pages, it always redirect me to home page. I had to use desktop version.
Reply from carhartt.com/eu
Dear Customer,
Thanks a bunch for your awesome feedback! We’re stoked you love the jacket and appreciate your notes on sizing and our mobile site, we will share your feedback with our IT department.
Furthermore, we will also share your feedback regarding the ' TALL' version with our Merchandising team.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Great service and shipping
Everything is perfect
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Jacket of my dreams
Great quality of Detroit jacket. Love the lining and overall improvements. Fit is perfect - I’m 180cm, 82kg, ordered size M. Enough space for layering, but also looks great with just a shirt. One of the best investments.
Reply from carhartt.com/eu
Hey there!
Thanks a ton for sharing your awesome experience with the Detroit jacket. We're super happy you love the quality and fit, Carhartt is all about blending comfort and style, and it sounds like this jacket hits the mark perfectly. Layer up or keep it simple, we're glad that you appreciate our product!
Stay warm and hopefully see you again!
Regards,
Team Carhartt
Reply from carhartt.com/eu
Dear Customer,
Thanks a ton for sharing your experience! We're stoked that ordering was a breeze and you’re loving your first Carhartt jacket. Sounds like you’re gearing up with some great picks, jeans and shirts, too!
Take care,
The Carhartt Crew
Verified
Pretty decent except the delivery tracking was lacking
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
GLS didn’t allow tracking once it left its location to overseas
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Great jacket. Great quality. Normally wear a medium but went small as per other reviewers remarks. I think it's just right. If I'd gone medium it would be too loose around the arms. Very happy.
Reply from carhartt.com/eu
Hello,
Thanks so much for the awesome feedback! We’re thrilled to hear that your Carhartt jacket fits just right and that you love the quality. It’s great you found the perfect size, comfort and fit are what we always aim for.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Good Products - Mediocre Website
Good Products, excellent selection all my work clothes are from Carhartt always satisfied with their quality. However the website sucks it freezes resets and sometimes cant even login not taking that into account excellent experience.
Reply from carhartt.com/eu
Hey there!
Thanks a bunch for choosing Carhartt for your work clothes and for loving the quality and selection. We’re glad you’re satisfied overall, and we hear you on the website issues, we will share your feedback with our IT team.
Once again thank you for your feedback, this helps us improve our services.
Regards,
Team Carhartt
Verified
Fast and reliable, I was also impressed by return policy and efficiency and refund. Their delivery partner, GLS, is also very efficient which is a + for the whole experience
Reply from carhartt.com/eu
Hi,
Thanks for the amazing review! We’re so happy you’re enjoying your experience with Carhartt. See you again soon!
Cheers,
Team Carhartt
Verified
Pants are great comfort thick sturdy material I love them I’d just need to get a shorter leg because I got it too big that’s on me bet it’s not bad because I’m still wearing them to work mainly not happy either gls delivery
Reply from carhartt.com/eu
Hey there!
Thanks a bunch for sharing your thoughts on the pants! We’re glad to hear you’re digging the comfort and sturdy feel that Carhartt is known for. Sorry to hear about the leg length and the GLS delivery hiccup, we will share your feedback with our Logistical team. We appreciate your patience and are here to keep making things better.
Regards,
Team Carhartt
Verified
Great material + sizing is a bit off + 11 days delivery time
Sizing: My usual sizes are XXL and 3XL, I'm 1.96 metres tall with a muscular build. For the jacket model "Relaxed Fit Duck Blanket Lined" I chose XL since the sizing is very American: meaning the size in-/decreases around the waist waist and belly - not much around the width of the back or arm/torso length.
Material: Haven't used it yet so I keep my hopes up of it strecthing around the arms and a little by the upper back, however it comes with a very sturdy/resilient feel which I'll happily pay for if it holds up.
Fit: ++ for a great look, not too short in the arms and lower back, great response time and helpfulness from the customer service.
-- as mentioned above; the sizing is restricted to belly fat and not length, a bit pricy (but if the material holds as promised I'd love to buy just one of these every other year) and the delivery time was a bit long (location: upper parts of Sweden).
Reply from carhartt.com/eu
Hello,
Your detailed feedback on the "Relaxed Fit Duck Blanket Lined" jacket is much appreciated. It's great to hear that the fit and look of the jacket are to your liking. We pride ourselves on delivering high-quality, durable products that stand the test of time.
We understand your concerns about the sizing, particularly in relation to arm and upper back fit. Your insights provide valuable information that we can use to guide our future design considerations.
We're also glad to know that you found our customer service helpful. We aim to provide an excellent service experience to all our customers.
We apologize if delivery took a bit longer than expected, especially given the more remote location. We're always working on ways to improve our logistics to ensure more efficient delivery times.
Thank you for choosing Carhartt. We hope the jacket serves you well in the years to come!
Best regards,
Your Carhartt Team
Verified
Easy shopping and fast delivery
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Quality products and prompt reliable service and support
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Love Carhartt, need to change courier
Love Carhartt, always great gear… would have been five stars except for the choice of courier. GLS are letting the side down with long periods of no parcel movement and long delivery times. Change courier and five stars all day long
Reply from carhartt.com/eu
Hey there!
Thanks a ton for the love and support for Carhartt gear! We’re happy to hear you’re loving the quality and style. We totally get how delivery hiccups can be a drag and appreciate the feedback about GLS. We will share your feedback with our Logistical team.
Regards,
Team Carhartt
