carhartt.com/eu
Reviews:

223 reviews in the last 12 months712 total reviews  

4.55
Excellent

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Top positive review

Jan 16, 2024
 Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs. What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear. The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival. I couldn't be happier with my purchase and would recommend it to others.
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Top negative review

Dec 20, 2023
 Verified review
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
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Reviews for carhartt.com/eu

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Mar 22, 2024
 Verified review
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Answer by carhartt.com/eu
Mar 25, 2024
Thanks so much for taking the time to review Carhartt. We're glad to hear you gave our goods a 5/5 – that's definitely something we strive for. We understand you had a less than perfect experience with your delivery and customer service, and we apologize for that. At Carhartt, we take pride in providing quality workwear, superior craftmanship and the best customer service possible. We appreciate your feedback and are always looking for ways to improve our customers' experience with us, so please do not hesitate to contact us at customercare@carhartt.com to provide us with more information on what happened with the delivery of our product. Regards, Carhartt Europe
Jan 29, 2024
 Verified review

Shipinng...from free to 7eur in less…

Shipinng...from free to 7eur in less than few months...and delivery is very slow.
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Answer by carhartt.com/eu
Jan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced regarding the changes in shipping costs and the delayed delivery times. We understand that fluctuations in shipping prices can be frustrating, and we want to assure you that we are constantly evaluating our shipping policies to provide the best possible service to our customers. Your concerns have been noted, and we will certainly take them into consideration as we strive to improve our processes. Regarding the slow delivery times, we apologize for any inconvenience this may have caused. We are actively working to optimize our logistics and fulfillment processes to enhance the overall speed of our deliveries. Your feedback serves as a valuable insight into areas where we can make improvements, and we appreciate your patience as we address these challenges. If there's anything specific you'd like us to look into or if you have additional details about your experience, please feel free to reach out to our customer support team at customercare@carhartt.com. We value your input and are committed to making the necessary adjustments to ensure a more positive experience for our customers. Regards, Carhartt Europe
Aug 2, 2023
 Verified review
One item hasn't been delivered yet. Even after already twice asking Carhartt support for an update I haven received no answer about the on remaining item.... You need to talk to your customer to get a good rating.... the Carhartt stuff is geat quality and look great it is just your comunication.....
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Answer by carhartt.com/eu
Aug 7, 2023
Dear Mr Schroeter, our apologies regarding the lack of proper communication, I will make sure that this is internally discussed to see how we can ensure that this does not happen again. After investigating I can see that the item was out of stock but the refund failed (which is why you did not receive the automatic email providing more information on this). The error information that I can see is that the credit card account was closed. Would it be possible to send me your IBAN details to my work email so I can immediately start the refund process? You can contact me at jengelsman@carhartt.com Once again my apologies for this inconvenience. Regards, Julian Engelsman Senior D2C Associate Carhartt Europe
Nov 29, 2023
 Verified review
Ordered work pants that were way oversized. I ordered a 28” x 28” and the actual waist was 32” and a 29” inseam. Very disappointing for a item that costs over €100
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Answer by carhartt.com/eu
Nov 30, 2023
Thanks for your review! We really appreciate your feedback and take it seriously. As a company, we strive to provide the best quality products to our customers, and it sounds like we didn't meet your expectations with this one. We understand your disappointment and we'll continue to work hard to ensure our products live up to our standards. Please make sure to also share this information with our customer support at customercare@carhartt.com so that we can investigate your case and reship the correct size. Thanks again for taking the time to provide us with honest feedback and our sincerest apologies for the mistake. Regards, Carhartt Europe
Oct 29, 2023
 Verified review
Hi , please send an invoice to the company so that we can recover the VAT
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Jul 24, 2023
 Verified review
We don't have any feedback about the delivery nor order sent to the email
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Answer by carhartt.com/eu
Jul 25, 2023
Dear Sir/Madam, We sincerely apologize for the inconvenience caused by the incorrect delivery of your Track&Trace order. According to the tracking information, your package was expected to arrive on the 19th of July. The Track&Trace details have been sent to the email address associated with order number 1078989729280. Kindly consider checking with your neighbors to see if the parcel was mistakenly delivered to their address. If not, please inform me immediately at jengelsman@carhartt.com. Your prompt response would be greatly appreciated. Best regards, Julian Engelsman Senior D2C Associate Carhartt Europe
Dec 3, 2023
 Verified review
Shipping service and information really suck
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Answer by carhartt.com/eu
Dec 4, 2023
Thank you for taking the time to provide us with your valuable feedback. We value your opinion and appreciate that you brought this issue to our attention. At Carhartt, we prioritize customer service and satisfaction above all else. We are continuously working on improving our shipping services and information so that our customers have the best possible experience and this is currently being investigated internally by our IT team. Thanks again for your review. Regards, Carhartt Europe