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Top positive review
Jan 16, 2024
Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs.
What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear.
The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival.
I couldn't be happier with my purchase and would recommend it to others.
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
The website was difficult to access via the iPad and when trying to order, the trousers were not easy to find. They also disappeared when clicking the button.
I was a little disappointed that there was not one attempt to deliver at home.
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Answer by carhartt.com/eu
9 days ago
Thanks for taking the time to share your feedback with us. We appreciate your thoughts on our website and ordering experience. While we're sorry to hear that the trousers weren't easy to find, we want you to know that providing our customers with a great shopping experience is always at the top of our priority list.
At Carhartt, we strive to provide quality apparel and accessories that are dependable, durable, and comfortable. We know how important it is for our customers to have access to stylish products that can handle even the toughest work environments. As we continue to grow and evolve, your input is invaluable in helping us move in the right direction.
Thanks again for getting in touch!
Mar 27, 2024
Verified review
Good quality. Discrinatory shipping charge for Malta vis a vis all EU countries
I love Carhartt clothes but I cannot understand why Malta and Cyprus are singled out with very expensive shipping while the rest of the EU have free shipping!
It simply does not make any sense.
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Answer by carhartt.com/eu
Mar 27, 2024
Thank you for your review and for being a fan of Carhartt. We appreciate your feedback regarding the shipping costs to Malta and Cyprus. Please allow me to shed some light on the factors contributing to these higher shipping expenses.
Both Malta and Cyprus, being islands situated in the Mediterranean Sea, present unique logistical challenges for shipping companies. Transporting goods to these locations involves crossing bodies of water, which inherently incurs higher costs compared to land-based transportation methods. Maritime transport, while essential, tends to be slower and more expensive.
In the case of Malta and Cyprus, express shipping is often the sole viable option due to their geographical isolation. Unfortunately, the necessity for express shipping further elevates the overall shipping fees.
Moreover, differences in customs procedures and regulations between European countries and Malta/Cyprus also play a significant role in driving up shipping costs. Compliance with various regulations and paperwork requirements can increase both the time and resources needed to process shipments to these destinations.
If more information is needed, please do not hesitate to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
Jul 11, 2023
Verified review
Slow delivery on last order.
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Answer by carhartt.com/eu
Jul 13, 2023
Thank you for taking the time to review our product. We appreciate your feedback and understand your frustration with your last order delivery. We strive to provide our customers with timely and efficient service experiences, and we apologize that we did not meet your expectations this time. We hope you will give us another chance in the future.
Regards,
Carhartt Europe
Dec 20, 2023
Verified review
Was charged 8 euros for delivery - so beanie cost €24.99 - same one for sale in retail shop for €14.99
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Answer by carhartt.com/eu
Dec 20, 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and understand your frustration regarding the discrepancy in the delivery charge. We apologize for any confusion caused by the additional cost, and we're committed to addressing your concerns.
We strive to provide transparent and fair pricing to our customers, and we acknowledge that the delivery charge of 8 euros may have been an unexpected expense. We're currently reviewing our pricing structure and delivery fees to ensure that such discrepancies are minimized in the future.
Regards,
Carhartt Europe
Sep 5, 2023
Verified review
New shipping costs every month
Every month you raise the costs of shipping.
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Answer by carhartt.com/eu
Sep 18, 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and understand your concerns about our shipping costs. We strive to continually improve our processes and offerings, which may include adjustments in cost from time to time. We are sorry for the inconvenience of this and we hope for your understanding!
Regards,
Carhartt Europe
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