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Top positive review
Jan 16, 2024
Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs.
What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear.
The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival.
I couldn't be happier with my purchase and would recommend it to others.
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
The quality is absolutely great, however the delivery took 17 days and the item turned out to be too large. Will have to return and re-order a smaller one.
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18 hours ago
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Apr 4, 2024
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When I purchased the products there were problems with the payment and it took me more than an hour to be successful. The product quality is great and I had no problem with the shipping. I can recommend this brand!
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Answer by carhartt.com/eu
Apr 8, 2024
Thanks for taking the time to leave this review! We really appreciate it. We're so glad you love our product quality! We understand that payment issues can be a frustrating experience. Our team works hard to ensure a smooth process and we apologize for any inconvenience you experienced. If you can and would like please do not hesitate to inform me at jengelsman@carhartt.com what precisely happened during the payment process.
As always, we thank you for choosing Carhartt and your support of our mission of providing high-quality, sustainable work clothing.
Regards,
Carhartt Europe
Apr 2, 2024
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Answer by carhartt.com/eu
Apr 3, 2024
Thanks for taking the time to review our store, we’re glad to hear you were mostly pleased with your experience. We appreciate you providing feedback about the delivery and customer service, and are always striving to do better. At Carhartt we work hard to provide our customers with clothing that holds up, no matter what situation life throws at them. We always do our best to ensure that all of our customers have the best experience possible when shopping with us!
Regards,
Carhartt Europe
Aug 8, 2023
Verified review
Minor issues with stock levels
Minor minus about the stock levels which are not updated. In my last two orders there has been some items that was already sold out although I could place an order about those items.
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Answer by carhartt.com/eu
Aug 8, 2023
Thank you for your review! We appreciate the feedback. We are always striving to make sure our customers have the best experience possible. Unfortunately, due to stock levels, this is not always possible. However, we strive to update our inventory as soon as new products are available so that our customers can get what they want when they need it, this system is currently being updated to ensure that this will significantly less in the future. Our apologies for the caused inconvenience. Thank you for being a valued customer and for your patience with us!
Regards,
Carhartt Europe
Aug 11, 2023
Verified review
Would have given five stars if the size charts were better. Got the right size tho. Other than that excellent👍
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Answer by carhartt.com/eu
Aug 11, 2023
Thanks for the review and we appreciate your feedback! We're sorry to hear that our size charts weren't helpful for you. Here at Carhartt, we strive to provide accurate sizing information to ensure our customers can get the perfect fit, so we will be discussing this issue with our Merchandising department (regarding the item that you purchased with us). We're glad that you were able to find the right size eventually and thank you for your feedback!
Regards,
Carhartt Europe
Jun 6, 2023
Verified review
It was great and fast, only problem was they did not send me stickers:(
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Answer by carhartt.com/eu
Jun 6, 2023
Thank you for your feedback. We appreciate hearing that our service was fast and great. We understand that you expected stickers to be included with your order, and we apologize that they were not sent to you. Currently we are not offering stickers to our orers, but this might happen again in the future. At Carhartt, we strive to provide the best customer experience possible, and it looks like this time we didn’t meet that goal, for this our sincerest apology. We are always looking for ways to improve our service and please our customers. Thanks again for taking the time to let us know about your experience.
Regards,
Carhartt Europe
Regards,
Carhartt Europe
Jun 13, 2023
Verified review
Good quality, Free shipping on all orders so can’t complain
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Answer by carhartt.com/eu
Jun 13, 2023
Thank you for your positive review! We are pleased to hear that you are happy with the quality of our products and appreciate the convenience of free shipping. We strive to provide our customers with the best service possible and value your feedback.
Regards,
Carhartt Europe
Jun 20, 2023
Verified review
Great fit and quality.
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Answer by carhartt.com/eu
Jun 21, 2023
Thank you for your positive review. We are delighted to hear that you were pleased with the fit and quality of our product. At Carhartt, we strive to always provide our customers with the highest quality products and excellent customer service. We are honored that you are satisfied with your purchase. Thank you for being a valued customer.
Regards,
Carhartt Europe
Oct 20, 2023
Verified review
quality of the product
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Answer by carhartt.com/eu
Oct 23, 2023
Thank you for taking the time to review our products. We appreciate any feedback that helps us learn how to better serve our customers. At Carhartt, we strive to provide only the highest quality clothing and accessories so that our customers can have long-lasting styles that stand the test of time. We're happy to know that you were satisfied with the quality of our product, and hope you keep enjoying them for a long time to come!
Regards,
Carhartt Europe
Dec 4, 2023
Verified review
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Answer by carhartt.com/eu
Dec 5, 2023
Thanks for taking the time to share your thoughts on Carhartt. We appreciate your positive review of our goods and are sorry to hear about the less than satisfactory delivery experience. Here at Carhartt, we strive to provide customers with a great overall experience and are constantly working on ways to improve customer service. Again, thank you for the feedback and we hope that you will give us another chance in the future.
Regards,
Carhartt Europe
Nov 21, 2023
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Answer by carhartt.com/eu
Nov 21, 2023
Thank you for your feedback! We're really glad to hear that you are satisfied with our goods and delivery. We appreciate your 4-star rating for customer service, and we understand how important it is to offer excellent customer service. At Carhartt, we care deeply about providing quality service that is friendly, helpful, and efficient. We strive to be the best in what we do! Thanks again for taking the time to share your experience with us.
Regards,
Carhartt Europe
Jul 9, 2023
Verified review
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Answer by carhartt.com/eu
Jul 10, 2023
Thank you for taking the time to share your thoughts with us regarding our products and services. We value our customers' feedback and strive to provide a positive experience to all of our customers. We are pleased to hear that you rated the goods and delivery highly, but we understand that customer service was not as satisfactory. We take customer service seriously and believe in providing an excellent service experience for each and every customer who chooses to shop with us. Thank you again for your honest feedback - it helps us improve our services so we can continue creating an outstanding shopping experience for all our customers.
Regards,
Carhartt Europe
Jun 6, 2023
Verified review
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Answer by carhartt.com/eu
Jun 7, 2023
Thank you for taking the time to share your experience with us. We are glad to see that you were pleased with our goods and found your overall experience satisfactory. We appreciate your feedback, as it helps us identify areas where we can continue to improve.
At Carhartt, we strive to provide our customers with the best possible service and quality products. We take customer service seriously and we are sorry that your delivery did not meet your expectations in this regard. We will use this feedback to work on further enhancing the quality of our services.
Once again, thank you for taking the time to review us, and we hope you will give us another chance in the future!
Regards,
Carhartt Europe
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