EXIT Toys - exittoys.se Reviews:
Review summary
Customers mostly report positive experiences with EXIT Toys - exittoys.se. Many customers praise the quality of the products and express satisfaction with their purchases. Customer service is often highlighted as helpful and prompt, and the process for replacement or warranty claims is generally described as easy and efficient. Some customers also appreciate clear communication regarding order status and support. However, there are reports of product defects or issues upon arrival, and some customers experience delivery delays, leading to frustration. A few customers mention slow or inadequate responses from customer service, and there are occasional complaints about a lack of updates on order progress.
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Reviews for exittoys.se
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Excellent customer service
When the product arrived, some parts were broken. I got them replaced immediately without any issues.
Since I have not received my order yet… deliver time was 2-3 working days. Currently on working day 6 since the order was placed, and still no delivery.
Questionnaire before delayed delivery??
Extremely rare to have a questionnaire sent out, wishing for a rating prior to having delivered the actual goods. For now, my trampoline has been delayed without any further notice - last update is that it still hasn't reached my country - hence, one star is even too much to give.
Takes to long to deliver. When I placed the order the item was in stock and would be shipped in 2-3 days. Its soon 2 weeks. And the Exit portal is kind of hard to understand
Answer by EXIT Toys - exittoys.se
😃
i haven´t received it yet.
I haven't received the net yet, so it is very very bad.
Answer by EXIT Toys - exittoys.se
Thank you for your message, and we’re sorry for the delay.
We understand how frustrating it is when a delivery is later than expected, especially without clear updates.
We would like to inform you that a new delivery appointment has now been scheduled for your order. The shipment is currently on its way, and the carrier will deliver it according to this updated arrangement.
We appreciate your patience and are keeping an eye on your shipment. If you have any further questions or if anything is unclear, please feel free to contact us with your order details so we can assist you directly.
Kind regards, team EXIT Toys
The zipper broke the first time we closed the net for the first time.
Answer by EXIT Toys - exittoys.se
We’re very sorry to hear that the zipper broke on your net the first time you used it. This is certainly not the quality standard we aim for.
Please contact our customer service via our service portal to arrange a replacement under warranty. We apologize for the inconvenience and appreciate your understanding.
Best wishes,
Team EXIT Toys
Expensive and not worth it.
Answer by EXIT Toys - exittoys.se
Thank you for your feedback.
We’re sorry to hear that you feel the product is not worth the price.
If you would like to share more details about your experience, please feel free to contact our customer service so we can look into this further.
Best wishes.
Team EXIT Toys
Quick reply and support
We had a need for spare part for our pool cover, emailed a request on a Sunday, we got reply within an hour and the shipment went out on Monday. Excellent!
Will buy from them again when it is so simple to utilize the support.
The kind home delivery to the neighbouring country and straight to our cottage without extra costs
High quality
Oppotunity to get spare parts for many years after buying the original product
Customer "archive" shows your previous orders
Smooth ordering
Clear website. Good prices. Very fast dispatch from warehouse. Have not unpacked pool yet, will install next summer.
Answer by EXIT Toys - exittoys.se
We’re happy to hear you found our website clear and our prices competitive. Great to know the dispatch was fast as well! We hope the pool will bring you lots of fun next summer.
Great respons from customer service. They really know how to keep satisfied customers
Answer by EXIT Toys - exittoys.se
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our customer service.
Very good! I needed to order 1 more as this is only half of one side and it was not clear upon the first order
Answer by EXIT Toys - exittoys.se
Thank you for the 5-star rating! 🤩
We take your feedback seriously and will look into how we can clarify this.
Best regards,
Team EXIT Toys
Good Service
We had issues with delivery (not exit toys fault). 2 of 3 packages was missing. After an easy contact with Exit toyz they send 2 new packages.
The trampoline works great
Ett seriöst och bra företag.
Når något blir fel byter dom utan att ifrågasätta något.
Kommer helt klart att handla mer här och rekommendera alla att göra det.