Review summary
Customer service is often praised for its responsiveness and helpfulness. However, many customers report significant shipping delays, as well as receiving products that are damaged, incomplete, or defective. There are also complaints regarding a lack of updates or compensation during negative experiences.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsEXIT Toys - exittoys.se
(16)
(1)
(1)
(5)
(20)
Verified
Post nord ej levererat ännu och det var födelsedagspresent dock ej ert fel
Verified
Fast delivery, easy to put together, great look. Super satisfied
Verified
Verified
Got help with which spareparts i needed, fast delivery. Top notch!
Verified
Verified
Svårt att recensera varor som aldrig kommer fram!
Jag beställde varan 22/6 och har fortfarande inte fått något levererat (14/7). Det stod att varan skulle skickas 25/6 men transporten verkar ta en evighet och sommaren hinner passera. Hade jag vetat detta hade jag beställt av annan leverantör.
Verified
Verified
Excellent customer service
When the product arrived, some parts were broken. I got them replaced immediately without any issues.
Reply from EXIT Toys - exittoys.se
Thank you for your feedback. We are sorry to hear that some parts were broken upon arrival, but glad to hear that this was resolved quickly and without any issues.
Kind regards,
Team EXIT Toys
Verified
Har fortfarande inte fått min leverans. Hade hoppats på att få den innan helgen men sitter fast i Frankrike?
Reply from EXIT Toys - exittoys.se
Tack för ditt meddelande. Vi kan bekräfta att din beställning levererades den 27 maj.
Vi beklagar eventuell förvirring kring leveransstatusen.
Med vänliga hälsningar,
Team EXIT Toys
Verified
I still not got my paket. Hope it comes tomorrow but I am not sure. It have travelled all over Europe. Got a message 31/5 that it should be delivered 1/6. Then got a message that its not Will be delivered. When i check the package was in Stockholm not in Malmö. Now I got a message that it comes tomorrow. Wait and see what happens.
Verified
Verified
Verified
Verified
I still havent received the goods I ordered
Verified
Reply from EXIT Toys - exittoys.se
😄
Verified
Delivery times does not match expectance
When ordering it said 2-3 days for delivery, it’s now been 8 days and still no package.
Verified
Verified
Verified
Since I have not received my order yet… deliver time was 2-3 working days. Currently on working day 6 since the order was placed, and still no delivery.
Reply from EXIT Toys - exittoys.se
Thank you for your message. We can confirm that your order has been delivered.
We are sorry that there was a delay in the delivery and apologise for any inconvenience this may have caused.
Kind regards,
Team EXIT Toys
Verified
I didn’t get the discount 5% that I entered (it showed correct but the withdrawal was full price). That’s too bad, not ok.
Reply from EXIT Toys - exittoys.se
Thank you for your feedback. We are sorry to hear that the discount was not applied correctly to your order.
Please contact our customer service team with your order details so we can look into this issue and assist you further.
Kind regards,
Team EXIT Toys