Review summary
Customers frequently praise the speed of delivery, noting that orders arrive quickly. Product quality receives positive feedback for durability and faithful reproduction, and many find the pricing to be reasonable. However, some customers report receiving faulty products, and there are recurring complaints about unresolved problems and dissatisfaction with customer support.
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How Trusted Shops prevents fake reviewsReviewssiku.de/en/
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All good except for...
Excellent on price, delivery was quick enough. The only thing is we bought a trailer as well as a tractor it wasnt clear enough that the trailer was for a truck and wouldn't work with a tractor. Items on website bleed to be categorized better. Ended up with very disappointed birthday boy.
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Very good service and -off course-outstanding quality of products
Thank you very much
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Ottimo prodotto ho apprezzato il cambio delle batterie ho un vecchio modello di 20 anni fa, e mi si è bruciata la batteria troppo delicata
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Siku review
The delivery was fast, the quality was good and it was not very exspensive.
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My son loves Siku stuff. I haven’t received my package yet, hopefully it arrives soon as it’s a Christmas present for my son. The company deserves 5 stars!
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A encomenda foi cancelada sem qualquer explicação.
Reply from siku.de/en/
Dear siku customer,
we are sorry that your order was cancelled without providing further information. We understand that this is frustrating. The refund for your order has already been processed in full.
If you would like, we are happy to help you place the order again or check the reason for the cancellation in detail. Please feel free to contact us via our contact form: https://www.siku.de/services/feedback/
Dein siku Service-Team
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Difficult to know how to get from German to English on the website. Delivery has been much slower than expected. Prices are very good 👍. The products are beautiful 😍. I want to own them all. I’d love to see a grass forage harvester in your collection
Reply from siku.de/en/
Dear siku customer,
thank you for your feedback! Switching the website language is actually very simple – just click the country flag at the top of the page to change to English.
Regarding delivery: the delay wasn’t caused by us, but by the exceptionally high parcel volume during Black Friday at the shipping provider. Normally, delivery is much faster.
We’re happy you like our products and prices! Your idea for a grass forage harvester is great – we’ll pass it on to our product team.
If you have any further questions or need assistance, feel free to contact us at info@siku.de.
Your siku Service-Team
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Article without accessories
I ordered the tractor to offer at Christmas, in which I realized that the accessories did not come with the article.
Reply from siku.de/en/
Dear siku customer,
thank you for your feedback. We’re sorry that the order didn’t meet your expectations. Our tractor models are usually offered without accessories unless this is explicitly stated in the product description.
To complete your set, you can find a wide range of trailers and accessories in our assortment. We’ll be happy to help you choose the right items – just contact us via our feedback form: https://www.siku.de/services/feedback/.
We hope you’ll still enjoy your model and are always available for any questions.
Your siku Service Team
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Second time after claim sent wrong/not properly working rc product
Reply from siku.de/en/
Dear siku customer,
we’re sorry to hear that you’ve now received an incorrect or defective RC product for the second time – we completely understand how frustrating that is.
We’d like to resolve this for you as quickly as possible. Please contact us via our feedback form so we can review your case in detail and arrange a reliable solution for you right away (e.g. a thorough replacement check or an alternative option):
https://www.siku.de/services/feedback/
Thank you for bringing this to our attention – your feedback helps us improve our quality control.
Your siku Service-Team
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Nice pirchase experience
New items, Wellington packed, fast shipping, thank you !
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Received not working remote controlled vehicle. Very poor technical/customer support. Not able to solve it within two weeks.
Reply from siku.de/en/
Dear siku customer,
thank you for sharing your feedback. We’re very sorry to hear that your remote‑controlled vehicle arrived not working and that the issue couldn’t be resolved yet. We understand how frustrating this is and want to support you directly so we can find a quick and reliable solution.
Please reach out to us via our contact form so we can look into your case individually and provide you with concrete support:
https://www.siku.de/services/feedback/
Dein siku Service-Team
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Excellent