Review summary
Many customers were pleased with the authenticity and originality of the products, as well as the secure and high-quality packaging. Positive experiences with impressive and friendly customer service were frequently mentioned, and clear communication with regular order updates was appreciated by buyers. However, there were mixed opinions regarding delivery speed, with some customers satisfied by fast shipping while others expressed disappointment over delays.
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I was mislead and only realized that this was a store based in Italy when the order was put through and I saw the ridiculous shipping fee!! I immediately reached out asking to cancel for 2 reasons... firstly, tge shipping fee took me way over my budget and secondly, the time frame would not get the gift to me in time for the occasion!! But obviously, they didn't want to lose the sale, they didn't want to cancel the order!! So, now I am stick with something that I didn't originally buy for me, because I had to go get another present - that was an additional expense!!! The other issue was the size of the package! A small box was placed in a big box, really!???!
Reply from papique.com
Dear Jewel,
We are sorry to read your review, but several statements do not reflect the facts of this transaction.
The information that Papique is an Italian store is clearly available on the website. Likewise, shipping costs are displayed before payment is completed, allowing customers to review the total amount before deciding whether to place an order.
Regarding delivery times, the estimated shipping and delivery timeframe was also clearly communicated before checkout and throughout the order process. According to our records, your order was delivered within the timeframe that was indicated at the time of purchase.
Concerning your cancellation request, the order had already entered the fulfillment process and therefore could not be stopped. This policy is clearly stated in our terms and conditions and is applied consistently to all customers.
Finally, the packaging size was chosen by our logistics department to ensure adequate protection of the product during international transport and to reduce the risk of damage in transit.
While we understand that the delivery timeframe did not meet your personal needs for a specific occasion, this is different from the service not being provided as described. The order was processed, shipped and delivered according to the conditions presented before purchase.
Kind regards,
Papique.com Customer Service
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The delivery was very slow took too long… but over all good experience
The delivery was very slow took too long to deliver from the time I purchased online however I was receiving updates and it came in a very good way of packaging.
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Great service I was slightly intimidated, knowing that the item or the fragrance was coming from far far away great distance, and it arrived in the communication was outstanding. I will recommend a service to anyone.
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Paperwork solution 4
The authenticity of the product and delivery time.
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Great Service
I had no problems receiving my order in a timely manner. Definitely recommend this company!
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Happy Shopper
Kept updated to progress of delivery of product every step of the way and was delivered in good condition. Perfect.
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Good
Shipment's duration and tracking was good, the product was well packaged. Price was fine.
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Faster delivery. It took you i think 4 weeks to fullfill the order
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Very happy. Thankyou
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Ordered & paid for two identical products.
Was advised only one item in stock. Full refund given for one item & received the second item with tracking details promptly.
Impressive service & email communication!
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