papique.com

Reviews:

Dear Mr. Benkmann, thank you for taking the time to provide such detailed feedback. We are pleased that our assortment allowed you to find a product that was otherwise difficult to source and that you found the purchasing process straightforward. Regarding the shipment, we would like to clarify a few points. International deliveries may involve several logistics partners during transit, and the carrier handling the final mile can differ from the carrier initially indicated. For this reason, a request for delivery to a specific DHL location cannot always be guaranteed when the shipment is ultimately transferred to another local delivery network such as Hermes. We understand that the intermediate tracking stages and the time required for the parcel to enter the destination country can make the delivery experience feel unnecessarily complicated. We are continuously working with our logistics partners to improve both transit visibility and the clarity of tracking updates. Regarding the packaging, our priority is to ensure that the product reaches the customer safely and undamaged. Protective materials such as reinforced bubble wrapping are therefore sometimes used extensively, particularly for fragile or high-value products. We appreciate, however, that the external presentation could have been more refined. Samples are not automatically included with every purchase and depend on availability from our suppliers. We appreciate both your positive comments regarding our range and your criticism of the delivery experience. Your feedback is useful to us in improving the aspects of the service that did not meet your expectations. Kind regards, Papique Customer Service

Cara Carla, Lamentamos que o prazo de entrega não tenha correspondido às suas expectativas. No entanto, gostaríamos de esclarecer que **a sua encomenda #7813, efetuada em 8 de outubro, foi entregue no dia 26 de outubro de 2026**, conforme confirmado pela transportadora. **O prazo de entrega inicialmente comunicado era de 22 a 28 de outubro. Assim, a sua encomenda foi entregue dentro do prazo previsto, dois dias antes da data-limite.** Compreendemos que a espera possa parecer longa, mas é importante distinguir o tempo total decorrido desde a compra de um eventual atraso na entrega, que neste caso não ocorreu. Agradecemos a sua compra e esperamos voltar a merecer a sua confiança. Com os melhores cumprimentos, **Serviço de Apoio ao Cliente Papique**