GreenlandMX.euReviews:
308 reviews in the last 12 months1,031 total reviews
Excellent
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Top positive review
May 24, 2023
Verified review
Delivery was fast enough and prices acceptable. Only minor was that Techocell seat cover to my CR250R 1992 Honda. It was hardened too much by time and would not stretch like new ones. There is still line in the midle of seat from rear to front which will not straighten. And rear end of the seat, never had so big problems to strecth seat cover over rear looking good. And I have had much more difficultier seat covers to put in place. I guess it has been very long time in the warehouse and in the paggage. After all, everything is fine and I will purchase items from GreenlandMX in the future again!
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Top negative review
Jan 25, 2024
Verified review
5 weeks to deliver an item. Initially out of stock but this wasn't comminucated for 3 weeks. I sent several messages to their support person before any response. Then it was supposedly delivered but hadn't been. I asked for my money back - no response. About 5 days later it arrived. If you want stress and poor communication then consider this when you purchase. Previously I've used them without too much delay etc. I'm definitely worried by their lack of customer service really. Not sure if I will use them again when other companies exist. The caveat is I ordered in the Christmas New Year break. Even so they were work days when I ordered so.....5 weeks seems a real long time to wait.
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Reviews for GreenlandMX.eu
Apr 3, 2024
Verified review
i had a technical issue and the support requested pictures of the items mounted + the original package info (the product reference I suppose). But the package was sent to the garbage and the support is not helping due to that fact. We're talking about a product sent from your warehouse and proved invoice and still need that package to find out is the wrong product?! I'm not happy and that's the reason I'll avoid GreenlandMX for my future purchases. To be honest I've been using other 2 websites and had similar issues and the support they've provided (which was great), keeps me being a costumer for those websites.
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Answer by GreenlandMX.eu
Apr 5, 2024
Thanks for contacting and keeping us informed. In order to check any incident about a product, we ask for information about what you have received in order to verify the source of the problem.
Without this information we cannot open any claim either to the supplier or to the carrier. I hope you understand that our intention is always to offer a quality service, and obviously to be able to compensate you for any errors or damages, but for this we need evidence to justify it.
Best regards GMX team,
5 days ago
Verified review
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Answer by GreenlandMX.eu
4 days ago
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Mar 21, 2024
Verified review
Long delivery timing, without any reason.
I would like to link my paypal account to secure the payment and maybe have a quicker delivery time
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Answer by GreenlandMX.eu
Mar 22, 2024
Thanks for contacting us and sharing your experience. We regret the slight delay to your order due to a last minute problem with the supply of the KTM range. We thank you for your patience and understanding throughout the process.
Best regards GMX team
Dec 3, 2023
Verified review
Delivery service was bad. Poor communication among GreenlandMX, courier and customers. Very difficult to contact the GreenlandMX and the courier. Courier didn't deliver the goods on the scheduled day and I waited for the goods at home the whole day. Courier re-delivered the goods to my house on Saturday instead of the scheduled Monday. Luckily I was at home at that time. What a mess!
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Answer by GreenlandMX.eu
Dec 4, 2023
Thank you very much for your review. We are really pleased that you have had a great and satisfying experience with GreenlandMX.
We will transfer your assessment to our team, and we will keep working hard to continue improving day by day.
We hope to see you again soon. Thank you and SPEED UP!
Your GreenlandMX Team
Aug 16, 2023
Verified review
Delayed delivery and poor communication
Until now I was really satisfied by Greenland. This time, it seems that there were problems with the availability of the parts ordered. Announced available, not sent within the announced deadlines, difficulty to reach customer service and get an answer… too bad. I finally got the parts, but later than I expected.
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Answer by GreenlandMX.eu
Aug 17, 2023
Thank you for evaluating our service. Indeed, one of the items you ordered from the Polisport range arrived at our facilities late due to the summer period. It was therefore dispatched 48 hours later. On behalf of GMX we apologise for the delay.
Best regards from the GMX team
Aug 22, 2023
Verified review
Communication was very lacking, my order took way too much time get to me (about a month) They eventually got back to me after several attempts to contact them, only after I went over their head and contacted the manufacturer directly, but GreenlandMX did eventually get it right
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Answer by GreenlandMX.eu
Aug 23, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Dec 20, 2023
Verified review
Zero communication.
My shipping address was and still is listed correctly on my account, but after placing my order the shipping address set as my billing address.
After three emails and online forms, no one responded and the items arrived at the wrong address.
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Answer by GreenlandMX.eu
Dec 21, 2023
Thanks for contacting us and share your experience.
We have checked the payment has been done by Express Paypal service, so you have selected the destination since your Paypal account. Perhaps you entered the address that was saved by default on this platform, and not the one you had selected in your GMX account.
The expedition was made 2 business days ahter its registration so we couldnt change the information before.
Our international customer service have received only 1 message from you after 2 weeks, so it was impossible for us to do anything.
We hope we have clarified your doubts
Best regards GMX team.
Sep 27, 2023
Verified review
Photos do not correspond to the reference
For certain items sold on the website,
the photos do not correspond to the actual product.
For my first order, I based myself on the visual
but, on arrival, it was not the right model.
I had to make another order but I'm not sure of the model.
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Answer by GreenlandMX.eu
Oct 2, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Dec 7, 2023
Verified review
Mau apoio ao cliente
O pedido chegou como planeado. Mas o apoio ao cliente está a ser muito mau… já tentei contatar a greenlandmx pelo menos 6 vezes por e-mail devido a um defeito do produto e para já sem obter resposta nenhuma..
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Dec 27, 2023
Verified review
Falta de comunicação
Perguntei por duas vezes pela minha encomenda e nunca responderam recebi a encomenda 30 dias depois do pedido.
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Answer by GreenlandMX.eu
Dec 28, 2023
Thanks for sharing your experience which allows us to improve our service.
We have checked your order has suffered a slight delay in the procurement of some items, which in turn delayed the shipment. Unfortunately, we have not found any messages from you. These may not have arrived or may have been forwarded to the wrong mailbox.
We will check our information flow to try to ensure that this problem does not recur in the future.
Best regards GMX team.
Nov 24, 2023
Verified review
I ordered Leatt 7.5 helmet kit with Leatt 5.5 velocity goggles, but I got Leatt 4.5 velocity goggles.
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Answer by GreenlandMX.eu
Nov 28, 2023
Thanks for keeping us informed and share your experience. At the same time, we greatly regret that your shopping experience was not a five-star rating, as this is our primary objective.
Our customer service is in contact with you to solve this incidence as soon as possible, and also trying to prevent this type of incident from happening again.
Cordial greetings from Your GreenlandMX Team
Jun 27, 2023
Verified review
Send right stuff that one order.
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Answer by GreenlandMX.eu
Jun 28, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Dec 24, 2023
Verified review
One month delivery time
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Answer by GreenlandMX.eu
Dec 26, 2023
Thank you very much for taking your time to evaluate our services. We have checked some of products purchased presents a procurement delay of 5-7 business days. The 6th adn 8th December has been public holidays so your order has been dispatched a little later than expected.
In the following 4 business days the delivered has been registered correctly, but you confirmed unfortunately didn take place so a claim has been submitted.
Finally the complaint has been dismissed as a corroborating delivery record was provided.
We apologise for any inconvenience caused, but delivery times have been respected and delivery confirmed.
Your GreenlandMX Team
May 5, 2023
Verified review
Reply to emails!
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Answer by GreenlandMX.eu
May 8, 2023
Thank you very much for taking your time to evaluate our services. Our customer service inform us they haven't received any message from you, so they have just contacted you to clarify any problems or doubts.
Best regards GMX team,
Nov 22, 2023
Verified review
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Answer by GreenlandMX.eu
Nov 23, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Oct 25, 2023
Verified review
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Answer by GreenlandMX.eu
Oct 26, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team