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Top positive review
Jan 9, 2024
Verified review
Sport Conrad is good in so many ways, but shipping is not entirely one of them. They sent out the skis I ordered very promptly (thanks for that!), much more promptly than a French company where I live, would have.
Unfortunately, however, they continue to use UPS which I have consistently told them is a problem in France. I live in an apartment building (a "residence") with a coded front entry. I have given the code and my phone to Sport Conrad.
However, every single time a delivery is to be made, the driver neither rings, nor leaves a failed delivery notice. I am always waiting for a call to assist the driver. A 'delivery attempt' is claimed but this is a lie. The package never comes.
This time, after I saw a text about a failed delivery, my wife chased down the driver in Chamonix where we live. He claimed not to have my phone or the door entry code. This may be UPS's fault, but I've alerted Conrad to this several times so they bear co-responsibility, IMO.
What I would prefer is a different carrier. Failing that, I would like a delivery option to be a UPS access point.
At the very least I think Sport Conrad should follow up with UPS France about this recurring problem. I can't reschedule deliveries to other places where I go to collect, without a UPS "info notice" of failed delivery nd a new UPS number on it. I never get this as the driver never leaves anything.
This time I paid for a relatively prompt delivery (so an extra charge), but the UPS rescheduled my delivery by a day for no reason at all. They often do this as well, which has nothing to do with getting inside my apartment building. This means that the object never leaves the local UPS distribution center (Annecy).
Very, very annoying.
I usually buy from Conrad and typically the service was perfect, but for this specific order unfortunately I have a complaint. The bindings were mounted not correctly. I asked for 318 mm boot length, they were shorter, about 1cm. Luckily, I was able to adjust by myself turning the screw, because luckily there was enough space for moving the rear binding back, but this was just by chance. The mounting point as a result I fear will be a little beat back vs recommended, but hope not feeling this difference just for 1 cm. I also add that it's not clear , from the website, how to raise a complaint on a specific order, you are asked to fulfill a generic form, instead of having the direct complaint link from the order.
No tenía muy, claro lo que buscaba o si lo tenía pero no lo encontraba.
Soy un esquiador mucho más bañador que subidor, pero estoy dispuesto a sacrificarme subiendo para hacer una buena bajada.
Cuando vi la oferta en SPORT CONRAD, de este pack lo tuve claro. Un e SKI freerider ligero, con fijación mixta, eso es lo que yo quería…
Ahora solo falta que vuelva una nueva temporada
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4 days ago
Verified review
Hope it can be shipped worldwide! Hope it can be sent directly to New Zealand!
I hope to be able to get a normal tax refund, but it is still very troublesome to not be able to send it directly. I have to transport it to a friend's house in Germany first, and then express it to New Zealand. .
The goods are very comprehensive and the prices are amazing.
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3 days ago
Verified review
Special prize of the product I ordered, lower than other shops, very fast shopping and precision with the costumer informations. Everything excellent! The only thing you can do better is about DHL enterig page that sometimes is only in german. For me it is not a problem, I can understand german but for many people it could be
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Apr 10, 2024
Verified review
CAMP Skimo Pure Nanotech
The order and shiping process was good
You know how to repair a mistake and you are answering quick to emails, even if it's a complain 👍👍👍
You can be more careful with product descriptions and titles, and it would be nice to offer real discounts, not discounts based on MSRP price.
Thank you!
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Apr 25, 2024
Verified review
Excellent and very fast service, good webshop page experience, including incredible product photos and footwear size tables. Excellent delivery service outside Germany by couriers, though I would suggest to consider an option to use parcel machines instead of couriers. Vielen Dank!
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3 days ago
Verified review
That's my second shipment from Conrad Sport including ski boots and skis complete sets and I'd like to say: everything is perfect. Timing, prices, whole process and bindings service. Highly recommended with even sending stuff abroad - package is secured!
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Apr 10, 2024
Verified review
esquies Vokl Deacon 74 con ataduras marker
Compre unos esquíes Vokl Deacon 74 con ataduras marker y me llegaron super rápido a España y superprotegidos en una gran caja de cartón. El precio el mejor que encontre en internet. Volveré a comprar en esta tienda sin duda
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Apr 23, 2024
Verified review
Good shop, helpful customer service
The products, the shop in Garmish and the webshop are excellent. Also I'm impressed by the service and the helpful respons from the customer service when I had to return a product.
/ Karin Nilsson Malmén, Sweden
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Apr 16, 2024
Verified review
Professional and quick
Quick, professional, big variety of goods (the only place where I found dedicated skins in my length). Recommended!
Thank you Sport Conrad team!
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