Review summary
Customers consistently praise the shoes for their exceptional comfort, with many describing them as the most comfortable footwear they have owned. The unique and attractive design, including appealing colors and versatile aesthetics, is also a frequent highlight. The shoes are regarded as well-made, durable, and crafted from high-quality materials. Shipping is generally fast and reliable, and customer service is often described as responsive, helpful, and proactive in addressing issues. However, there are notable negative aspects reported by customers. Many express dissatisfaction with the sizing, citing shoes that run too large, too small, or too wide, which has led to returns and frustration. Shipping costs, unexpected fees, and return difficulties are common complaints, and some customers find the high price point excessive, especially when factoring in additional charges. A few also mention frustrations with certain customer service processes.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsrow.satorisan.com
(10)
(5)
(9)
(23)
(213)
Verified
Perhaps an improvement?
I am a true "fan" of shoes by Satorisan having purchased 6 pairs of different styles. Too, I am among the elderly who demonstrates how "age appropriate" is not a consideration. Versatile and unique styling and comfort are a couple of reasons I am a loyal purchaser.
My most recent purchases - two pairs of Benirras - are close to perfect in design decisions. One improvement? The strap should be slightly longer. My foot is fairly narrow and the first "hole" punch is a bit tight until several wearings. A consideration? I suggest giving the design department this question. Thank you.
Verified
Absolutely a great sneaker and love the style but the sneaker size was different from the shoes I bought which I love from them also. I didn’t read the fine print when returning the sneakers for another size, in which they did not have my size, that the return shipping fee from New Jersey to overseas they deducted $60.00. I do understand the fees but I can’t handle that kind of an expense. I will not be ordering from them again and I am sad but maybe they can figure out if they are doing enough business in America get something going here so we can still purchase and return without losing an arm and leg to shipping expenses. Thank you.
Verified
Heisei Suede - Deep khaki/green. Great shoes. I wear a US Men 9.5 in sneakers and the size 43 fit perfectly. I was expecting them to be a little more green based on the photos - they're a bit more grayish in person - but I still love 'em and would recommend. Looking at getting another pair.
Verified
Excellent quality. Insoles are super cushy. Unfortunately, the recommended size 41 EU/9-9.5 US was too small for me. I consistently wear 9.5 across most shoe brands but these were too short. Instead of returning them, I gave them to my wife and she is loving them!
Verified
These shoes are great and comfortable. My only suggestion is that Satorisan factor in the size of the insole to the shoe size. I cannot wear my usual size 7 with the really thick insole that comes with the shoe - I've swapped it out with something half as thick to get perfect size 7. But I love the look of the shoe and wear them all the time. Recommend!
Verified
I absolutely love these shoes—the colors and overall quality are well worth the price. That said, I ran into an issue with sizing. Based on Satorisan’s recommendation, I ordered one size larger than I usually wear, but unfortunately they ended up being too big.
As a result, I had to send them back and reorder the correct size. I paid $25 for the initial shipping, $30 to return them, and another $25 to have the correct size shipped. If I had ordered my usual size from the start, I would be happy as a clam.
I do think Satorisan could benefit from offering an app or a printable shoe sizer to help customers choose the correct size and avoid expensive shipping costs—especially given the premium price point of the shoes.
That said, despite the sizing and shipping inconvenience, I’m still in love with this company and their products, and I’m looking forward to enjoying the pair that fits properly.
Verified
Super awesome sneaks!
I received my Kwahu Montblanc sneakers in the marshland color today. Like all Satorisan shoes, they’re stylish, unique, and easy on the feet. Just when I learned they had gotten hung up in US Customs due to tariff questions, I heard from a Satorisan representative that they were already on the problem, and they resolved it lickety split. Super shoes, super customer service. Hooray!!!
Verified
Compré mi primer par de Satorisan durante unas vacaciones en Valencia: el modelo Chacrona en suede. Desde el primer día me sorprendieron por lo cómodos que son, pero también por lo bien que se ven — funcionan perfecto incluso con un buen jean para un look casual pero cuidado.
Recientemente compré online dos pares adicionales y la experiencia fue igual de buena: el envío hacia Puerto Rico fue rápido y a un costo muy razonable.
Definitivamente me he enamorado de la marca. No solo destacan por su comodidad y diseño, sino también por su enfoque en la sustentabilidad y el respeto al planeta. Es una combinación difícil de encontrar hoy día.
Verified
I love the shoes but hate the US tariffs. Won’t be ordering again.
I love the shoes, but, when ordering from the USA, you end up paying outrageous tariffs to retrieve them from the carrier. I had to pay $140 extra just to get my shoes. I won’t be ordering from the US again.
Verified
Impressive quality and comfort
I’m impressed by the quality and comfort of these shoes. The speed of the delivery was also great. I didn’t know how long shipping would take—haven’t ordered many international items—and I wasn’t concerned about the time, so this was an unexpected plus. The extra laces and insoles are the cherry on top!
Verified
My new Chacrona Premium Evo | Verdes are the most comfortable shoes I've ever worn! My feet are so happy :-) And the shoes are really cute!
Verified
I love all the shoes I have purchased. Well made, comfortable and stylish. I also like how quickly they are delivered.
Verified
Love everything-
Comfort… (I have narrow feet and the Heisel feels great)
Style… unique, youthful but not childish or silly, lovely colors
Quality… well sewn and constructed leather. They wear well over time. Enjoy two pair of laces and additional insoles.
Verified
Love these shoes. Exactly what I’ve been seeking for a very long time. Great craftsmanship and style. Shipping to the US took only 2-3 days.
Verified
I own several pairs of these shoes. They are very comfortable and stylish. I will continue to buy. Shipping is very fast.
Verified
I love the style, dress or down, these shoes go with everything. Most of all the comfort level is a 10!
They can not be beat!
Verified
They very beautifully made! my favorite shoes! Just the one thing ,sizes doesn’t match. I purchases two sizes bigger.
Verified
El servicio internacional fue espectacular y el
Producto hermoso .
Gracias!
Verified
The shoes are great. I have no qualms. Soft lived in leather that looks good.
Verified
Love my shoes! A little wide and bulky looking but satisfied. Extra $30 shipping to US, but wish there would have been some discount to offset that. Will consider that next time I order. I have only worn them once. They made my feet as little sore. Think it will take time to fully break them in.