I had a small issue with the courier as the delivery was delayed, but the seller handled everything very professionally. Communication was fast and clear, and they immediately followed up with the courier to resolve the situation. In the end, the Seiko watch arrived safely, very well packaged and exactly as described. Mistakes can happen with shipping, but what really matters is how they are handled, and in this case the support was excellent. I would definitely buy again.

Everything was perfect. The watch arrived well packaged and very well protected. Shipping was fast and reliable. I noticed that Citizen did not include a printed manual, so I contacted support. They replied immediately and kindly provided me with the manual in PDF. Later, I also confirmed that this is standard from Citizen. Overall, excellent experience and very professional customer service. I would gladly purchase again.

watch is perfect and original one. But they charged extra amount. Like I order a watch it's price on store was 1389 SAR and they give me a discount around 44.92 SAR And charged for my shipping 131 SAR so total become 1475.08 but the charged 1515 SAR, I don't know why. And Delivery was too late they show in store that in 4-6 working days but it's arrive after 23 days its ok BUT the problem is they charged me again for shipping 127SAR as I already pay for it. DHL handed over my shipment to saudi post to riyadh and from riyadh to my city saudi post deliver but not on my address and when I go to pick my parcel from the pickup point they charged for it. This is very disappointed.

Hola , después de unas semanas con el reloj tengo que decir que estoy muy satisfecho con la compra. Pedí mi Seiko y en cinco dias ya estabaen mi muñeca. La rapidez de gestión de esta tienda es de otro nivel. El reloj llegó perfectamente protegido, con su caja original, manuales y la tarjeta de garantía sellada. Da gusto comprar en sitios que se toman tan en serio la logística. ¡Repetiré sin duda!" Os recomiendo 100% repetiré Gracias.

Very satisfied with my experience with harveystore. I purchased a brand new Longines with official warranty, everything arrived exactly as described and shipping was on time. Communication was clear and professional throughout the process. I would gladly buy from them again. thanks!

The whole shopping process is really intuitive and quick! The products are clearly labelled and described! They have special offers! There are various delivery options! The product was well wrapped and protected! Perfect! I highly recommend it!

I’m really, really happy with my new watch! What impressed me most was the shipping speed; it got to my door in only two days! The packaging was also top-notch,very safely wrapped to ensure nothing got damaged during transit. Great service all around! 🙌

Last December 2025 I bought watch with them -Citizen BJ2167-03E Promaster Marine Aqualand Eco-Drive, brand new watch but when I received watch I noticed that watch wasn’t fully charged and I contacted them about my concerns and I said I want to return the watch and get refund for it but I was ignored and advised to charge the watch as they said is normal in winter time because lack of insufficient sunlight. Following all manufacturer recommendations how to charge unfortunately I wasn’t able to fully charge the watch. I requested service of the watch by Citizen service and Guess what? I received their expertise that after reset, watch is not charging fully so requires exchange for new accumulator and I have to pay for it - £235.20. Brand new watch, I paid over £500 in total including custom duty, tax etc and now I have to pay extra £235.20 because they sold me faulty Brand new watch although on display with scratches confirmed by Citizen service and now I have to pay extra for service to exchange accumulator but before they said to me not to worry as I got manufacturers warranty will free of charge. This is my experience with Harveystore.

Schnelle Abwicklung der Bestellung und gute Kommunikation bei Fragen an den Service. Absolut weiter zu empfehlen.

Ordered a Longines for my boyfriend, the team was very helpfull in answering my questions and shipping it in time! Super recommended

Tutto perfetto, ordinato il lunedi consegnato oggi Venerdi, imballo perfetto e spedizione rapida, grazie e alla prossima

Hi. Everything from the description, thru the delivery time and the precisity is all so good like the watch it self. Perfect!

Bought an Seiko Arnie and I am 100% satisfied with your business and service. I will soon buy again, Cherrs.

Attractive pricing, original product, good packaging, delivery in time

Positive: fast delivery. Negative: The watch was not delivered in its original box, but in a different box. A disaster for a gift. Even more negative: Why I had to pay a foreign currency processing fee of €8.13 for an order in euros in Germany and delivery from Germany defies all logic. All in all, unfortunately a disappointment!

Alles Gut, Danke!

Great service!