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certified since: Sep 12, 2014
updated on: May 29, 2023
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Reviews for 3dprima.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Mar 6, 2023
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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the most relevant critical review
Aug 15, 2022
So...
When I found that the Ender S1 Pro that I received had a F1 chip (which Creality does not post Firmware updates for), I asked tech support what to do. After not believing me they told me to contact Creality.
The only reason I ordered from 3dprima, was that they promised good customer support, but this was not better than Amazon.
So what you can improve:
- Don't pretend to have good customer support.
- Don't sell printers that are not supported.
Oh, and yeah, the filament I ordered and the delivery time was really not impressive...
The reason you didn't get a one was the price... But since you're no better than Amazon, then... So it's a weak two...
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Reviews for 3dprima.com
Verified review
4 days ago
Because of this review that was forced on me. Thanks a lot.
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Verified review
Apr 12, 2023
I ordered a motor kit but I just received the motor, not the whole kit. I immediately opened a ticket asking for help with this issue, but after more than a week still no response. It's such a shame, this is the third order on this website and never had a problem.
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Verified review
Mar 31, 2023
Didnt recieve items they make me wanna wait weeks for investigation
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Apr 10, 2023
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Apr 10, 2023
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Mar 14, 2023
Shop dont respond to ticket. My shipment is lost, im waiting 10 days. No help, no goods, no money
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Mar 14, 2023
Im waiting 10 days for shipment. No contact from shop. No reply to email. No support, no help.
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Verified review
Feb 17, 2023
Havent received my product
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Feb 15, 2023
Oseriösa, okunniga
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Feb 4, 2023
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Verified review
Oct 18, 2022
So far, I have not received my order
Seems you are under-staffed:
It took from Oct12 to Oct 17 to acknowledge a wire transfer after several emails.
The last promise was to send it on Oct 17 but UPS does not recognize having the articles (Today is Oct 18 here and in Sweden)
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Verified review
Oct 19, 2022
Unable to send order send wrong items and service of this company is one of the worse in the world. Even seller from china have better service then 3d prima ( 3d Joke)
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Nov 7, 2022
I still haven't received my package which I ordered a week ago
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Sep 21, 2022
Very slow and unaccommodating support
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Dec 14, 2022
Tekniskt fel på produkten
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Dec 5, 2022
Horrible shipping time
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Jan 27, 2023
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Jan 14, 2023
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Jan 10, 2023
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Jan 5, 2023
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