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3dprima.com
Reviews:

400 reviews in the last 12 months4,581 total reviews  

4.73
Excellent

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Top positive review

Aug 19, 2023
 Verified review
Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.

Top negative review

Feb 13, 2024
 Verified review
I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible. Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Reviews for 3dprima.com

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May 6, 2024
 Verified review
No message, no return no information - Simply Nothing. This is all your getting from ordering a 1.000€ part from them. They cancelled my first order, and dident deliver my reorder. I did not hear anything from them at all. Really useless company.
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Apr 10, 2024
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Feb 23, 2024
 Verified review

SCARCE AND POOR HANDLING OF TRANSPORT AND SHIPMENT PHASES, DELIVERY NOT FULFILLED YET

I am sending a detailed description of the current status of the shipment. It has been scarcely handled and the delivery was not fulfilled at all, as there are already extensions for the timetables of final shipment to the customer's address.
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Answer by 3dprima.com
Mar 28, 2024
We are sorry you had a negative experience with the transporter. I see that there was a problem delivering it to your mailbox as it did not fit the slot, and you got a message about it before writing the review, giving you instructions on where to claim your package. I can also see that you have collected your shipment now. We do hope you reconsider your review, as we have no influence over your mailbox size and what mode of transportation you select for your shipments. Have a Nice Day.
Jan 30, 2024
 Verified review
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Nov 30, 2023
 Verified review

I ordered an item and they stopped responding

I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
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Answer by 3dprima.com
Feb 8, 2024
Thank you for taking the time to post a review about your recent purchase experience with us. We appreciate all customer feedback, both positive and constructive. As far as I can see your product has been delivered. Thank you again for your feedback and we wish you well in your future endeavors.
Oct 23, 2023
 Verified review

Arched buildplate and a defective thermistor

I bought five printers where two of five did not work. One had an arched buildplate and the second had a defective thermistor. There have been so much problem and taken far to long time getting this solved. And now I got an e-mail saying that there were something wrong with my payment more than three years ago!!!! This is how you loos a customer.
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Answer by 3dprima.com
Nov 2, 2023
Thank you for taking the time to provide your feedback. We understand that your experience with our printers had been a frustrating one and apologize for the delays in resolving any issues. We take customer satisfaction seriously and will continue working hard to ensure that all of our customers have a positive experience with us. Once again, we thank you for bringing this issue to our attention. The issue with the payment has now been solved and was a glitch from our side, so sorry for this. We will contact you asap regarding that issue.
Jul 22, 2023
 Verified review
I have no idea why you changed the carrier on my second order.. i had to walk so far to get my package..
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Sep 7, 2023
 Verified review
Sent me the wrong product without telling me about it and then requetsted me to send it back
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Answer by 3dprima.com
Sep 14, 2023
Thank you for taking the time to share your experience with us. We understand that you received a product other than the one you ordered and we apologize for any inconvenience this may have caused. We value customer feedback and are constantly looking for ways to improve our processes. Again, thank you for bringing this matter to our attention.
May 26, 2023
 Verified review
Because of this review that was forced on me. Thanks a lot.
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Dec 2, 2023
 Verified review
Got stung on Import Duty of nearly £50! BUYER BEWARE!
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Answer by 3dprima.com
Feb 8, 2024
Thank you for taking the time to share your experience with us. We understand that additional import taxes can be a surprise and we apologize for any inconvenience this may have caused. As you live outside the EU import duty´s will be applied. Thank you again for your feedback.
Dec 20, 2023
 Verified review
Order taking double the time said, to be delivered.
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Jul 20, 2023
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Jul 10, 2023
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Jun 20, 2023
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