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Reviews for 3D Prima
Top positive review
3D Prima customer
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Mar 6, 2023
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I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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Top negative review
3D Prima customer
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Apr 21, 2023
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Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima
3D Prima customer
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10 days ago
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Very good products.
The 3 kg spools are convenient to use, inexpensive and the quality is vert nice.
I've just tested the Easy PETG and the print is a success directly.
Only Paypal paiement seems to work from France, which is a bit the plea as accounting is concerned.
I hope to see this issue solved someday, and I will become an even happier customer !
3D Prima customer
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5 days ago
Verified review
So long time for package to be delivered by FedEX depsite the times that are estimated on the website.
3D Prima customer
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3 days ago
Verified review
Fast delivery.
3D Prima customer
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Sep 7, 2023
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Sent me the wrong product without telling me about it and then requetsted me to send it back
Answer by 3D Prima
Sep 14, 2023
Thank you for taking the time to share your experience with us. We understand that you received a product other than the one you ordered and we apologize for any inconvenience this may have caused. We value customer feedback and are constantly looking for ways to improve our processes. Again, thank you for bringing this matter to our attention.
3D Prima customer
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Aug 22, 2023
Verified review
3D Prima customer
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Aug 16, 2023
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3D Prima customer
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Aug 4, 2023
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3D Prima customer
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Jul 29, 2023
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Bra shop. Dålig leveransalternativ
Plus:
Bra produkter och sortiment.
Bra support och kundtjänst.
Minus:
Det enda negativa är fraktalternativet med Budbee till box som tar långt över en vecka i leveranstid (detta alternativet borde förbjudas).
Föredrar leverans till ombud över box.
3D Prima customer
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Jul 26, 2023
Verified review
Fast service.
3D Prima customer
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Jul 4, 2023
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3D Prima customer
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Jul 22, 2023
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I have no idea why you changed the carrier on my second order.. i had to walk so far to get my package..
3D Prima customer
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Jul 20, 2023
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3D Prima customer
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Jul 10, 2023
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3D Prima customer
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Jun 19, 2023
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Product was delivered according to forecast.
3D Prima customer
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Jun 23, 2023
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3D Prima customer
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Jun 12, 2023
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3D Prima customer
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Jun 7, 2023
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3D Prima customer
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Jun 2, 2023
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3D Prima customer
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Jun 20, 2023
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3D Prima customer
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Dec 5, 2022
Verified review
Good overall but took longer than thought.
Website states orders will be ready in a few hours but mine wasn't. I called to ask and was told "the warehouse is busy, they won't get to it today". No apology considering I chose collection as I was in the area on that day.
Everyone knows warehouses can get busy but for the sake of a few minutes picking 2 items from the shelf cost me a second 50 km round trip.
Good printer parts though and all as expected on that side.