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3dprima.comReviews

: 3,172Excellent

4.82

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certified since: Sep 12, 2014
updated on: Sep 30, 2022
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certified since: Sep 12, 2014
updated on: Sep 30, 2022
3dprima.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At 3dprima.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for 3dprima.com

695 verified reviews in the last 12 months

3,172 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 6, 2022
Store contains a LOT of items to modify, repair and tinker with your printer, as well as material to use for them, this makes it my Go-To store for filament etc. Support is nice and friendly, but unfortunately they don't seem to know the products too well, where "compatible" products might not work, nor is there a common knowledge on repairs of products, but they make due and assist as much as possible, to the end of replacing a device if it turns up damaged (like mine did).
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the most relevant critical review


Aug 15, 2022
So... When I found that the Ender S1 Pro that I received had a F1 chip (which Creality does not post Firmware updates for), I asked tech support what to do. After not believing me they told me to contact Creality. The only reason I ordered from 3dprima, was that they promised good customer support, but this was not better than Amazon. So what you can improve: - Don't pretend to have good customer support. - Don't sell printers that are not supported. Oh, and yeah, the filament I ordered and the delivery time was really not impressive... The reason you didn't get a one was the price... But since you're no better than Amazon, then... So it's a weak two...
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Reviews for 3dprima.com

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(8)
 Verified review
Aug 15, 2022
So... When I found that the Ender S1 Pro that I received had a F1 chip (which Creality does not post Firmware updates for), I asked tech support what to do. After not believing me they told me to contact Creality. The only reason I ordered from 3dprima, was that they promised good customer support, but this was not better than Amazon. So what you can improve: - Don't pretend to have good customer support. - Don't sell printers that are not supported. Oh, and yeah, the filament I ordered and the delivery time was really not impressive... The reason you didn't get a one was the price... But since you're no better than Amazon, then... So it's a weak two...
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 Verified review
Aug 17, 2022
If I want delivery to our site than I do not want delivery to a post office.
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 Verified review
Aug 2, 2022
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 Verified review
Oct 6, 2021
Ledsamt, men det blir inte ett bra omdöme. Beställde en skrivare för 35' och angav en annan leveransadress än fakturaadress. Skrivaren kom till fakturaadressen. Ganska snabbt iofs, men det var ju fel. Kontakten efter det var, till skillnad från vid köpet, otroligt långsam. Jag stod till slut själv för frakten till rätt ställe. Tråkigt.
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 Verified review
Dec 6, 2021
I placed my order 6 days ago and it's not even dispatched yet!
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Answer by 3dprima.com
Dec 7, 2021
Im sorry that your order has not been dispatched yet, but you have order items that are out of stock and therefore has not your order been sent yet. The information that the item are out of stock can clearly be found on our website when you added the item to your basket. Your order will be sent as soon as the items are back in stock again. We hope they arrive in 1-2 weeks if no delays.
 Verified review
Nov 1, 2021
Stop selling faulty hardware
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Answer by 3dprima.com
Nov 11, 2021
Hi Im sorry to hear that you have problem with your product. I cant find any email from you or see that you have been in contact with us regarding the issue, so please contact us on info@3dprima.com so can we help you solve your problem.
 Verified review
Oct 27, 2021
Poor customer service
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Answer by 3dprima.com
Nov 11, 2021
Hi Im sorry to hear that you feel this way, May we know what is wrong? As I can see we have replied to your emails shortly every time you sent us questions? Please send your feedback to info@3dprima.com so shall we see what we can improve. Have a nice day!
 Verified review
Nov 12, 2021
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