I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
When I found that the Ender S1 Pro that I received had a F1 chip (which Creality does not post Firmware updates for), I asked tech support what to do. After not believing me they told me to contact Creality.
The only reason I ordered from 3dprima, was that they promised good customer support, but this was not better than Amazon.
So what you can improve:
- Don't pretend to have good customer support.
- Don't sell printers that are not supported.
Oh, and yeah, the filament I ordered and the delivery time was really not impressive...
The reason you didn't get a one was the price... But since you're no better than Amazon, then... So it's a weak two...
Good overall but took longer than thought.
Website states orders will be ready in a few hours but mine wasn't. I called to ask and was told "the warehouse is busy, they won't get to it today". No apology considering I chose collection as I was in the area on that day.
Everyone knows warehouses can get busy but for the sake of a few minutes picking 2 items from the shelf cost me a second 50 km round trip.
Good printer parts though and all as expected on that side.
Jul 1, 2022
Good delivery, not as fast as intended but good.
The Prima 120 V4 is very compact.
Not a lot of tools in the box, but don't expected at this level of price.
Instruction are basic, don't forget to read the PDF.
A firmware update to improve some feature would be great like less noise from the engine or Improve calibration.
The magnetic bed is not very flat, should be improve too.
Good printer in this range of price.
Nov 8, 2022
Ordered a spare part to my resin printer, arrived two days later. Can't complain. Little higher price than the Chinese knockoff but alot higher quality so can't really complain there either. All and all a very good experience.
Dec 1, 2022
Service and stock has always been good. The only thing keeping me from full marks is that you really need to have a sharp talk with the post office that periodically refuse to honor your shipping agreement.
+ Quick delivery
+ Friendly support
+ Reasonable prices
- Still the wrong picture/data on this page:
Aug 25, 2022
No problem with the ordering, just a few problems initially with the delivery company. Delivery sorted - a few hiccups with the delivery company but my item has now finally
Jan 17, 2023
In order to be perfect I would like to see a larger assortment of spares for older printers who now tend to need more service.
Aug 22, 2022
Hanterade ett ångerköp bra, men tyvärr fick jag betala returfrakten, till skillnad mot många andra företag.
Jul 9, 2022
Snabb leverans, bra grejer.
Mer utförlig info om reservdelarnas tekniska specifikationer hade uppskattats.
Oct 3, 2022
Skulle ge 5 stjärnor om det var fraktfritt.
Kvaliteten och leveranstiden var mycket bra.
Oct 25, 2022
Bra sortiment men webplatsen är svår att överblicka bland alla filament.