superbalist.comReviews:
28,291 reviews in the last 12 months184,035 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
Dec 6, 2023
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I ordered something and a wrong item was delivered.
I exchanged it and instead of alerting me that the product was out of stock they just refunded me without giving me an alternative to opt for something else
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Jan 10, 2024
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The 7 day period for collection, whereafter the product is returned and order cancelled is just preposterous. The product is paid for, therefore the customer should be able to collect it at their convenience.
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Nov 9, 2023
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There communication is too poor and I'm still waiting for my order even its order number is 20360704 they made a wrong delivery item and I returned it but they are failing to deliver my items i have ordered
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Jun 23, 2023
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Low stock…all the time
I have wanted to buy more of these pillows for months now but they only produce a small amount. If you guys make ten of these pillows, I will buy five right now as I am working on a project with this print.
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Jun 22, 2023
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Most of the clothes being sold are not of great quality and highly expensive
Start selling good wuality clothes, i have had to return many coats this winter because the quality was not matching the price
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Jul 7, 2023
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I purchased an item on sale. Apparently it was out of stock when it was supposed to be shipped to me. Yet the item was there. Even now the item is still showing on the website. At a different price now.
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Sep 12, 2023
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My recent interactions have been disappointing. Orders not being delivered and then being cancelled.
Orders being paid for and then cancelled afterwards with no explanation and no customer service
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Jan 10, 2024
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Incorrect order
The incorrect size was sent, ordered medium, received a size small, logged an exchange, and received the incorrect size again! resulting in out-of-stock item for the correct size.
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Nov 1, 2023
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I requested a return for products I bought that doesn't fit but have not heard back anything from them.
Product sizing and photography should be meticulous for tight fitting garments like swimwear.
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Sep 18, 2023
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Colour
I recently ordered a "white" top on Superbalist and I was not happy when to arrived and it was actually cream white. This is the second time this has happened. Please label the colours as they are.
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Oct 31, 2023
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Old shoes delivered
I received shoes that have been worn before, so disappointed. Now l am very skeptical to ever order again on Superbalist. Grateful l could get a refund, which is yet to reflect in 5 business days.
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Aug 20, 2023
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I bought a dress because of the special and no discount was granted when I pay. I send through a query for my account to be credited with the difference and to date such query has been ignored.
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Oct 29, 2023
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Today was the first time i had my Heels on, just to church, in a car, out of a car, and it already has this scratch on looks like the material of the shoe is broken. Not good quality then.
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Sep 2, 2023
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The delay in getting my order because of Takealot transport. In order to receive my parcel, I had to call and log complain otherwise my parcel would be kept in their warehouse till to day.
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Aug 14, 2023
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I ddnt get any clear answers on my item being hijacked and when i finally called to follow up thats when i was told about the incident to make matters worse im still waiting for my refund
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Aug 8, 2023
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The items are not always consistent with the description. My biggest disappointment is ordering shoes and receiving two right shoes, it was a mistake that I do not expect from Superbalist.
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Jan 15, 2024
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Please do not sell things while the stock is not available, i was not happy with my first time purchase i ordered but after two days you say the is an error the is no stock on that item.
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Nov 20, 2023
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Improve accuracy of orders delivered. Also return process does not work well if there are missing items from orders. I have been trying for two weeks to get my missing item with no luck
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Dec 18, 2023
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They only delivered 3 out of my 4 products. I ligged a complaint which they responded to but when I couldnt respond to their response within the same day they simply clised the ticket
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Dec 8, 2023
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My experience with Superbalist is that they sell you something they do not have and tell you about inventory error. You are lucky if you receive your order. Not a trusted online shop.
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