superbalist.comReviews:
25,896 reviews in the last 12 months177,903 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
8 days ago
Verified review
Used sneakers
We recently spoke about the mishaps with my order.
It was rather unfortunate to have experienced such poor service from Superbalist.
- I attempted to buy a pair of white
sneakers, which was delivered twice with
the wrong size (37)
- I tried a third time and received a pair of
black boots. At that point I returned it for a
refund and not exchange. The boots have
since been collected, yet there's no refund in my wallet.
- Yesterday I checked again, and a size UK6 was available and i bought it, although the
refund was not in my wallet.
The sneaker arrived yesterday, the right size. However they have been worn, clearly.
I took pics for proof. How long must a shoe be worn for the interior to already be brown?
At this stage this kind of service is just not acceptable. How can you send a customer used sneakers. Also I received a R350 on the previous two but this was full price. Why?
I would really appreciate a call on this with a proper remedy and honestly nothing but a huge discount would make up for this massive service deficiency.
Regards.
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4 days ago
Verified review
Deliver complete orders and communicate when you can’t fulfill complete orders. Don’t just deliver and say nothing.
Also your after sales is terrible. I have been waiting for two weeks for my issue to be resolved, all because your call centre staff have to wait for you ‘box’ or whatever it’s called to give feedback. I cannot escalate my query, I’m stuck with the same feedback and reference number that I have been receiving for two weeks. Do better.
Such a same that your service has deteriorated to this level.
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Apr 13, 2024
Verified review
Delayed delivery issues
Delivery of products took longer thank expected.The products were to be delivered in the 3rd of April 2024 but were delivered on the 5th of April. From my understanding the delivery address was not appearing for the driver. I understand such things happen at times but it is inconvenient and disappointing.
Based on previous orders tho was an exception as delivery is usually on time.
I received all my products in perfect condition, thank you.
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Apr 8, 2024
Verified review
My experience...
I love superbalist and I order quite often however I would be careful when ordering shoes cause their sizes aren't normal, I ordered with the help of their sizing charts and still it was incorrect . I ordered a size 8 shoe and when it arrived it didn't even fit a size 5 foot.
The second issue is when an item is out of stock they do not inform you, they allow you to proceed with payment and then offer you a credit.
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Apr 12, 2024
Verified review
The goods I have ordered, arrived damaged of which wants caused due to transit.
I have returned the order, of which Superbalist refunded me my money but on my wallet linked to my profile.
They do not have more of those slippers left, and I do not fancy any other available on the site. Instead of giving my money back, it is now stuck on their wallet initiative and I am experiencing the loss.
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9 days ago
Verified review
The delivery of my goods…
The delivery of my goods…
This is an issue.
This is the second time that I had a big item delivered and the delivery person insists on a signature but won’t open the item. “ I’m just the delivery man” he shouted at the top of his voice -
Not a good experience after the online is experience is so excellent.
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3 days ago
Verified review
I placed an order of home accessories, based on the delivery date I waited and waited also ultimately delaying my 8 hour trip to take the items I had purchased. We eventually left without the items I had carefully chosen. When they did arrive I no longer needed it as I had to make alternative arrangements.
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Apr 3, 2024
Verified review
Some of the brands are poor quality at max prices - the photos make the garments seem spectacular, but in reality the quality is shocking (at those prices) I recently paid R899 for a coat that felt like I was fitting plastic.
Let's be honest with H&M and Cotton on at least you know what you are getting.
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7 days ago
Verified review
Delivering a wrong product on my last order , the G- STAR RAW 3301 sim fit jeans displayed on your website is not the one i received after doing the purchase, i was disappointed but decided to take the one i received and i didn't return it.I like the discount code that is offered by Superbalist.
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Apr 8, 2024
Verified review
I find that superbalist’s customer service is great.
However, they usually only have very limited sizes (and extremely low stock on those they have) and I have received the wrong item a few times - wrong size in a children’s h&m top and now completely wrong size and item in right box.
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5 days ago
Verified review
Used to be amazing but was very disappointed with my recent experience. I called to find out if my order was being dispatched the day before it was expected to arrive because I knew that I would usually get an update. Was assured it was coming. It was only delivered 5 days later.
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Apr 8, 2024
Verified review
I ordered shoes and the order somehow got the size wrong. I picked it up right away and notified them. But it could not be changed and the order had to first be canceled, then a refund given, and then I had to reorder my shoes at the different size.
Not a great user experience.
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5 days ago
Verified review
Not a fan of your customer service
The lack of humanness and personal touch from your customer service staff. They respond via standard responses regardless of what you ask. It’s frustrating. They even eventually stop responding altogether. And leave you speaking into the void like you’re mad. It’s quite sad.
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Apr 15, 2024
Verified review
I ordered a shoe and thr wrong one was delivered. I requested a replacement and the same shoe was sent again. I give up.
Now I have a second return and possibly facing a cost for returning the product.
Also so number to call to speak to a human being!!!!
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Apr 11, 2024
Verified review
Delivery takes too long
The wait between ordering and delivery is too long, especially when compared to other online e-commerce platforms.
Furthermore, I did not receive the item I ordered. I did note this in my correspondence, but I have not been contacted as yet.
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Apr 8, 2024
Verified review
Two items were cancelled due to inventory issues, but I was not informed of this prior to delivery. I could have changed my order or found a replacement. Yes I got a 20% discount voucher as an apology, but a higher one would have been better.
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8 days ago
Verified review
Delivery was seamless, arrived one day earlier, nice first time buy discount of R250, for delivery you have to buy for R500, you price you items at R1 less to basically force you to buy another item to take your total over R500, very clever.
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Apr 11, 2024
Verified review
The should changed their courier it's…
The should change their courier it's annoying paying for something and it gets delivered two weeks later. When payment is needed immediately.Also the payment method of Cash payment should be brought back! It's more convenient for everyone
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2 days ago
Verified review
Items disappear on the cart within the 30min of being reserved. Sometimes that you are planning to buy at that time are out of stock but early morning the next day are available again. Which means you have lost on the daily discount.
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Apr 8, 2024
Verified review
Some items are not true to size, they run small. Especially for bends like Mango and Trendyol.
H&M never has enough sizes. They are always sold out.
Delivery times have increased, deliverY for my latest order food over 6days.
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