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Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
Orders need to be reviewed and checked before delivery
Please try and make sure that you deliver exactly what was ordered.
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Apr 23, 2024
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Often got wrong items. Or not what I ordered. Wrong sizes. Or often items not available when I’ve bought them.
Wrong items delivered by courier. Wrong clients items delivered to my door.
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Apr 22, 2024
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Becoming very disappointed
The quality is getting worse and the sizes are not as consistent as they used to be
I still appreciate the free delivery and returns as well as the different specials
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Apr 22, 2024
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Apr 22, 2024
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Clothing is often not of good quality.
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Apr 22, 2024
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Nowadays the delivery takes forever I have returned shoes for exchange last week Friday even today I’m still waiting for them
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Apr 22, 2024
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Apr 22, 2024
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Apr 21, 2024
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Apr 21, 2024
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Apr 20, 2024
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Apr 19, 2024
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Packaging large for products
I bought 5 cushion covers and they came in 2 boxes and a packet. I would much rather have 1 parcel. The box was massive for a cushion cover.
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Apr 18, 2024
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Apr 17, 2024
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Please bring back cash payments, atleast set a limit.
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Apr 17, 2024
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Some clothes are not quality like the last adidas pants I purchased the colour looks like it’s fading
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