Original Murano Glass s.n.c. OMG- Logo - reviews

Original Murano Glass s.n.c. OMG
Reviews:

351 reviews in the last 12 months1,949 total reviews  

4.79
Excellent

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Most relevant positive review

Sep 1, 2023
 Verified review
Super ware habe nicht das letzte mal hier gekauft traumhaftes objeckt wie beschrieben in wirklichkeit noch viel besser als auf den fotos bin mehr als zufrieden .Sehr sehr schneller versand

Most relevant negative review

Oct 13, 2023
 Verified review
The artistry is impressive, though my black ball was missing a lot of the coloured spots shown in the piece online. The ornament was also missing the gold string shown for hanging. The shipper DHL had the box opened and reopened, taped and re-taped—the thin box arrived crushed in a plastic bag. It was truly a miracle the glass was in one piece. The seller was informed and photos were sent. OMG told me they would file a case with DHL, but there was no offer of any return to me on the shipping I paid.
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Reviews for Original Murano Glass s.n.c. OMG

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13 days ago
 Verified review

Ordered and paid for an item and I received a different item. Moreover, they were unwilling to send me the correct piece, return my money and facilitate the return of the incorrect item they sent. or

Even though to this day they claim the item and color I ordered is in stock, they sent the item I purchased in a different and not acceptable color. They fully knew the color I wanted and ordered, and they sent me a different color which they previously wanted to do in lieu of the color I ordered. They won't correct the issue necessitating a credit card dispute. This issue gives one the impression of a bait and switch type matter. By sending me the wrong item, they created a secondary issue of returning the fragile and incorrect item. Most reputable companies would send a return label, preferably ensured, in order to help facilitate correcting their error; however, they did not do this either, and, in fact, did not respond to me further.
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Aug 2, 2023
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I was not happy with this piece at all

I was not happy with this piece. It is faulty, but a member of staff said basically that it couldnt be helped. Not so. It looks as though they have tried to palm me off with a factory second. The mouth is not finished off well and has gone wrong on the Picasso face piece. I was told that this was to be expected when producing many pieces. Surely this should be reflected in the price? Apart from that, one of the pieces of hair was broken off.
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Nov 23, 2023
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Glasses are very different in reality

Glasses you received are very different from the website colors. For instance, I received a black glass while the pictures and description do not mention it and colors are bright on website. Regular exchange before the order to make sure such issue do not happen. First after sales contact (Gianluca) confirmed there is an issue and they will ship the righ glass asap. More than a month after and despite my mails, no feedback or shipment.
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Dec 26, 2023
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Ho ordinato due palline con incisione. L'incisione è stata fatta male, ma nessuno del Servizio Clienti si è premurato, prima di procedere, di avvisare che il lavoro non sarebbe stato svolto aregola d'arte. Una volta ricevuta la consegna, ho dovuto contattare io il servizio clienti per chiedere spiegazioni, e la risposta è stata sbrigativa ed insoddisfacente.
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Answer by Original Murano Glass s.n.c. OMG
Dec 28, 2023
Ci dispiace leggere la sua recensione a 1 stella, in quanto le è stato spiegato al telefono, non in modo sbrigativo, che l'incisione viene eseguita a mano sulla superficie fine delle pallina soffiata, e su alcuni colori del vetro l'incisione si vede leggera. Considerato che ha acquistato due palline con messaggio personalizzato nel pacco, incisione personalizzata su entrambe le palline, la spedizione inclusa, e con offerta in sconto di blackfriday tutto a 85€, non riteniamo corretta la recensione a 1 stella. Le ricordiamo che ha sempre diritto di recesso per ricevere il rimborso del suo acquisto.
Mar 5, 2024
 Verified review

Poor and unresponsive customer service.

Company shipped me item that was other than as indicated on its website. In order to return the item, OMG expects me to incur the shipping cost along with the customs duty that I paid. All told, it will cost me about $150 to return an item I paid $350 for. This is unfair!!! The mistake was theirs- they should cover the cost to return the item.
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Feb 17, 2024
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Item purchased is not remotely similar to the one pictured on the site. Colors are not even close to what was advertised.
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Answer by Original Murano Glass s.n.c. OMG
Feb 19, 2024
We are sorry about this, please send us pictures of what you have received by email, so we can verified. Thanks
Sep 10, 2023
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