Review summary
Customers consistently praise the beauty, quality, and craftsmanship of the glass products, describing them as stunning, unique, and well-made. The fast and reliable delivery is frequently highlighted, with items often arriving sooner than expected and in excellent condition. Secure and careful packaging is another standout feature, ensuring that products arrive undamaged. Customer service receives high marks for being communicative, helpful, and attentive, frequently exceeding expectations with prompt and personalized support. Additionally, the online ordering process is regarded as easy, smooth, and user-friendly, and the wide selection of unique products is appreciated. Several customers express dissatisfaction with the high shipping charges and unexpected import fees, noting a desire for greater transparency or lower costs. While the product range is generally well-received, some customers wish for even more new or specific items to be added.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsOriginal Murano Glass s.n.c. OMG
(9)
(6)
(8)
(18)
(284)
Verified
I particularly love the beauty of the items I bought. People have given compliments on them and asked where I bought them. I always say, and even write it down for people. I did ask if I coculd buy the earrings without the necklace as I don't often wear necklaces, but I did not get a reply. I'm glad of this as the set looks stunning.
Verified
Ain’t No Mountain High, Ain’t No Valley Low, Ain’t No “Ocean” Wide Enough Baby
Hesitant at first but the close contact by email made the process inclusive of the anticipated hassles with overseas shipping at Christmas time flawless (and awesome). Everything arrived on time and each item meticulously packaged with obvious care for the merchandise in the event of damage of any kind. The team gave new meaning to customer service! And did I mention the pieces were stunningly beautiful? YES they are!
Verified
Love OMG..their product is quality, service outatanding, and the way they individually wrap each item is so caring and professional, all items arrive intact...they communicate with you if any concerns or questions. I have ordered many items, and love how they reflect Italy in my home.
Verified
Outstanding experience
The item we purchased actually looked better in hand than it did on line. The shipping was easy. The extra duty to be paid was a surprise, but not a problem. If you had something that looked good on line, we would definitely purchase it from you in the future. Overall, excellent.
Verified
A Rick Steves Tour Sidequest!
Thank you so much to Giulia for her help with my one of my orders, and to Gianluca for his assistance in the showroom, following the demonstration! This was my first trip to Italy, so thank you for being my first solo outing before my tour. You guys were so kind and helpful, and have such great team! Everyone is going to love and appreciate their pieces from OMG for years to come. How could they not? Grazie per tutto, e’ stato bello conoscervi entrambi.
buon Natale, e arrivederci!
Dalton James Dowdy
Verified
I love the look of the earrings and sparkly
I love the look of the earrings and they aren't super heavy either. However, the stainless wire is a little thick even for my "old" holes but I think if a younger person purchased them, they would hurt when inserted. I'm not sure why the earrings have such a great thickness to them. It looks like they do that to stamp a seal of authenticity. I'm not sure. I've already sent a review earlier with pictures.
Verified
Really good experience buying on line with this Company. No issues whatsoever and the product is beautiful and well worth the purchasing price.
Verified
Liked product; liked shipped when promised; DISLIKED added import tariff. I realize this was not your charge, but it would be nice to be warned that an additional import fee might be added.
Verified
Customer service that goes the extra mile
I needed help filling out a set of three Christmas ornaments I bought last year because my wife gave one away to a good friend. The online sales rep viewed pictures of my remaining two ornaments and compared them to my original order to identify the missing piece in the set. Took my order and it arrived in time for Christmas. Great products and great customer service service.
Verified
The object is wonderfull but...
The object is wonderfull. I would have appreciated it coming in a case. I bought it as a wedding gift, and I’m not going to give it in the shipping box.
Verified
One Love Sculpture
The design of the sculpture I wanted was correctly supplied and the engraving of my words was perfect and now is the perfect memento for my son and new daughter-in-law whose marriage took place at the end of August. The sculpture arrived safely in excellent packaging. I forgot about the custom charges into the UK but wasn't unduly surprised. UPS slipped up a bit, in that I requested a change of delivery date, but they delivered whilst I was out, fortunately I tracked down the package with a neighbor after finding a tiny note to that affect the day after.
Verified
I love all the Murano glass items at OMG, and I’ve ordered quite a lot. However, I live in New York and the shipping charges are horrendous.
Verified
Loved my Murano plate depicting the Rialto Bridge Brought back my memories of Venice
Verified
Our purchase was for a gift for the leader of our city. He has visited Venice and loved the Murano Glass pieces. The large number of pieces available made it difficult to choose from as there are so many we know he would like. The online purchase could not have been easier, and it arrived quickly. The packing was incredible, guaranteeing our piece arrived intact and no damage.
Verified
Very good selection and affordable delivery.
Very good selection, a well-structured online store, and—above all—very fast and affordable delivery.
Verified
Very Pleased
I have purchased items on 2 occasions. They custom built a vase to my specifications. Cost is competitive or better, shipping time is very reasonable, workmanship is top notch. OMG is the best alternative to a trip to Murano ! I highly recommend.
Verified
easy ordering, fast international delivery, no problems at all,
Verified
Nice selection and easy to order. Fantastic on shipping.
Verified
I ordered a birthday gift and it wasn’t opened within the the 7 day period to call regarding a damaged item. I was unaware of the 7 day timeframe maybe stamp the notice on the package.
William Dahl
Verified
Great service, great prices, ships fast. Great quality.