Reviews for Original Murano Glass s.n.c. OMG



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 194 Trusted Shops reviews collected in the last 12 months.
In total, Original Murano Glass s.n.c. OMG has already collected 378 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
12/11/2019
Date of order
30/10/2019
12/11/2019
Beautiful wine stopper. Was packaged really well and arrived very quickly.
Highly recommended
5.00
Excellent

Date of publication
08/11/2019
Date of order
23/10/2019
08/11/2019
Everything perfect.
5.00
Excellent

Date of publication
06/11/2019
Date of order
27/10/2019
06/11/2019
Excellent from order to delivery. Very quick delivery to UK. Product is beautiful.
5.00
Excellent

Date of publication
06/11/2019
Date of order
22/10/2019
06/11/2019
Good service..
4.00
Good

Date of publication
06/11/2019
Date of order
25/10/2019
06/11/2019
Excellent service
5.00
Excellent

Date of publication
06/11/2019
Date of order
22/10/2019
06/11/2019
Top quality and reliable service
5.00
Excellent

Date of publication
06/11/2019
Date of order
22/10/2019
06/11/2019
Delivery as promised and on time item purchased as described online. Assistance given by salesperson excellent
5.00
Excellent

Date of publication
27/10/2019
Date of order
13/10/2019
27/10/2019
I ordered a glass gondola. The delivery was ok, I asked for fast delivery (standard is 3-5 days) but received the product in 4 working days.

I am not 100 satisfied with the product quality, as the product received is not exactly what I was expecting. The letters on the product (engraved) on the website pics are gold, while the ones in the product received have no colour and are hardly visible
3.00
Fair

Original Murano Glass s.n.c. OMG replies: 28/10/2019
We are sorry to hear you are not happy with our service. The problem is that you chose the engraving sentence on surface and this is what we made. If you would like to have the gold sentence you had to order the gold decoration that has additional cost, as specified in product description and during ordering process.

Date of publication
24/10/2019
Date of order
14/10/2019
24/10/2019
Fast delivery, item as expected.
5.00
Excellent

Date of publication
24/10/2019
Date of order
12/10/2019
24/10/2019
My delivery arrived and I wanted to let you know how much I love them They are absolutely beautiful Christmas decorations and I will make sure to tell my friends and family in Australia where they are from

Grazie mille
Christina
5.00
Excellent

Date of publication
23/10/2019
Date of order
14/10/2019
23/10/2019
Brilliant brilliant brilliant
5.00
Excellent

Date of publication
23/10/2019
Date of order
17/10/2019
23/10/2019
Perfetto. arrivato due giorni prima del previsto
5.00
Excellent

Date of publication
18/10/2019
Date of order
08/10/2019
18/10/2019
thankyou
5.00
Excellent

Date of publication
13/10/2019
Date of order
02/10/2019
13/10/2019
Disgusting The item of 590 euros was delivered broken in six pieces. We reported by email the situation accompanied by 6 photos. Unanswered, we relaunched it after five days for a replacement. Never received a response to our emails since. Also, UPS denies their responsibilities. The shipping box did not show any apparent damage. The cause comes from a packaging error. I'm afraid I lost my money.
1.00
Very Poor

Original Murano Glass s.n.c. OMG replies: 14/10/2019
We are already processing your order with a new piece, sending to you asap, and claming by ourself to UPS the demaged delivery for insurance. About your late answering complain: received your first email Thersday night, considering our office is closed Saturday and Sunday, we are in perfect time to answer now Monday morning. No client lost money, we are seriouse company, we dont deserve this.

Date of publication
13/10/2019
Date of order
05/10/2019
13/10/2019
Very fast delivery time and goods well packaged for travel to Australia
5.00
Excellent

Date of publication
12/10/2019
Date of order
02/10/2019
12/10/2019
Ordering was easy and they let me know what was going on every step of the shipment. Great service. Love the glasses.
5.00
Excellent

Date of publication
12/10/2019
Date of order
25/09/2019
12/10/2019
Excellent service all round.
5.00
Excellent

Date of publication
11/10/2019
Date of order
06/10/2019
11/10/2019
I ordered online and what i ordered i have received in good condition, well packed and on time. The statue i ordered is lovely and just what it looked like on your website.Thank you also for bracelet and i would have no hesitation in recommending OMG. Thank you Sandra
5.00
Excellent

Date of publication
11/10/2019
Date of order
23/09/2019
11/10/2019
Great glassware, came I quickly, nothing broke. So happy.
5.00
Excellent

Date of publication
11/10/2019
Date of order
03/10/2019
11/10/2019
helpful from the order being placed to the order being delivered.
received my pelican on time and in perfect condition.
will be ordering again soon.
thanks,
ted
5.00
Excellent

Date of publication
11/10/2019
Date of order
26/09/2019
11/10/2019
Ordering overseas is always a little daunting. However OMG kept me informed of my purchase all the way. My black glass cat arrived on time and well wrapped so no damages. The cat was exactly as pictured and I love it.
5.00
Excellent

Date of publication
11/10/2019
Date of order
04/10/2019
11/10/2019
Bicchieri bellissimi, la scritta personalizzata sulla base poteva essere più curata. Imballaggio eccezionale.
4.67
Excellent

Date of publication
11/10/2019
Date of order
26/09/2019
11/10/2019
DANIELE IS A VERY NICE
4.33
Good

Date of publication
11/10/2019
Date of order
23/09/2019
11/10/2019
first class and highly courteous service. strongly recommended
5.00
Excellent

Date of publication
06/10/2019
Date of order
15/09/2019
06/10/2019
Well packed and delivered. The glass is gorgeous
5.00
Excellent

Date of publication
03/10/2019
Date of order
19/09/2019
03/10/2019
Price was higher that what I saw in a store in Venise.
Also order on line was not confirmed timely. I had to ask. Thanks
4.00
Good

Date of publication
03/10/2019
Date of order
04/09/2019
03/10/2019
Gorgeous products which I can’t afford in any case good customer service from ordering to delivery.
5.00
Excellent

Date of publication
01/10/2019
Date of order
19/09/2019
01/10/2019
Great
5.00
Excellent

Date of publication
29/09/2019
Date of order
13/09/2019
29/09/2019
Everything from the point of order to receiving carefully packed and undamaged goods worked perfect, smooth and fast Thank you
5.00
Excellent

Date of publication
27/09/2019
Date of order
15/09/2019
27/09/2019
Fastest shipment ever. Love the quality and engraving. The perfect gift .
5.00
Excellent

Date of publication
27/09/2019
Date of order
16/09/2019
27/09/2019
Quick delivery and always lovely glass work
5.00
Excellent

Date of publication
26/09/2019
Date of order
21/09/2019
26/09/2019
Shipment arrived very size bracelet is exactly as stated beautiful would definitely use OMG again
5.00
Excellent

Date of publication
26/09/2019
Date of order
15/09/2019
26/09/2019
Quick delivery, great product
5.00
Excellent

Date of publication
26/09/2019
Date of order
17/09/2019
26/09/2019
I love my piece. So very special
5.00
Excellent

Date of publication
26/09/2019
Date of order
20/09/2019
26/09/2019
Tutto oki grazie
5.00
Excellent

Date of publication
24/09/2019
Date of order
28/08/2019
24/09/2019
Delivery is very bad It was promised to deliver within 3 weeks, but for 4 weeks there is nothing. The courier does not call or provide location.
Customer service is terrible in addition, they cannot tell the location of the order, they do not give the carrier’s contacts, so that you can find out about the delivery process yourself. So also do not answer emails with questions about the order. BA
1.00
Very Poor

Original Murano Glass s.n.c. OMG replies: 26/09/2019
Sorry for bad experience with delivery. Due to very restrictive import rules in Russia (EU sanctions), it take more time to receive parcels compare to all other countries. As it is marked in our terms, delivery to Russia has made by cargo to avoid customs and it is not traceable. However they always have all contact details and we never lost any order so far. It will be delivered in a few days

Date of publication
20/09/2019
Date of order
30/08/2019
20/09/2019
Slow delivery
4.33
Good

Date of publication
16/09/2019
Date of order
26/08/2019
16/09/2019
Lovely to deal with in person in Venice and also on-line. Thank-you
5.00
Excellent

Date of publication
16/09/2019
Date of order
10/09/2019
16/09/2019
Assolutamente consigliato. Veloci, puntuali,molto cortesi e professionali
5.00
Excellent

Date of publication
12/09/2019
Date of order
02/09/2019
12/09/2019
Loved the bracelet. Got to me in less than a week. It takes 2 weeks to get a parcel from Sydney to Townsville. Go figure. Thank you so much.
5.00
Excellent

Original Murano Glass s.n.c. OMG customer reviews

Original Murano Glass s.n.c. OMG

Shop online the best original Murano glass goods

Contact
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
info@originalmuranoglass.com
Original Murano Glass s.n.c. OMG
Owner
Original Murano Glass S.N.C.
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
Authorized representative
Massimiliano Gatto
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Original Murano Glass s.n.c. OMG in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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