Reviews for Original Murano Glass s.n.c. OMG



Excellent

4.78/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 128 Trusted Shops reviews collected in the last 12 months.
In total, Original Murano Glass s.n.c. OMG has already collected 229 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/01/2019
Date of order
26/12/2018
22/01/2019
When the ordered item arrived damaged (due to UPS’ fault, I sent an email & received a reply right away. In less than a week, I received the replacement The customer service was TRULY EXCELLENT Will definitely shop with this company again
4.67
Excellent

Date of publication
17/01/2019
Date of order
06/01/2019
17/01/2019
Ordered bracelet for my wife, which she loved, when she opened it, omg kept me in touch with emails at every stage of ordering through to delivery, will use again, from Italy and UK within a week, very good service
5.00
Excellent

Date of publication
17/01/2019
Date of order
05/01/2019
17/01/2019
Sister loved her birthday gift
5.00
Excellent

Date of publication
17/01/2019
Date of order
26/12/2018
17/01/2019
All of excellent.
5.00
Excellent

Date of publication
16/01/2019
Date of order
05/01/2019
16/01/2019
bought a figurine online after visiting the shop on murano island. packaged extremely well and arrived earlier than I thought it would will definitely order when we i can afford to
5.00
Excellent

Date of publication
16/01/2019
Date of order
24/12/2018
16/01/2019
Very pleased with products I have purchased. Will continue to be a valued customer
5.00
Excellent

Date of publication
16/01/2019
Date of order
03/01/2019
16/01/2019
Great experience
5.00
Excellent

Date of publication
16/01/2019
Date of order
29/12/2018
16/01/2019
Thanks for a great service from your friends in the UK
5.00
Excellent

Date of publication
16/01/2019
Date of order
03/01/2019
16/01/2019
Excellent product delivery on time very happy and returning customer
5.00
Excellent

Date of publication
16/01/2019
Date of order
05/12/2018
16/01/2019
Very happy thank you All went well and ex wife now best mate happy
at Christmas MBM
4.67
Excellent

Date of publication
16/01/2019
Date of order
03/01/2019
16/01/2019
Everything went okay
5.00
Excellent

Date of publication
03/01/2019
Date of order
15/12/2018
03/01/2019
Everything arrived on time in perfect condition.
5.00
Excellent

Date of publication
31/12/2018
Date of order
09/12/2018
31/12/2018
Packaging to be improved
4.00
Good

Date of publication
29/12/2018
Date of order
15/12/2018
29/12/2018
I see the delivery as a very excellent and well competent.Am honestly impressed and motivated.
5.00
Excellent

Date of publication
29/12/2018
Date of order
13/12/2018
29/12/2018
The bracelet we ordered was more beautiful than the picture. Delivery was very quick.
5.00
Excellent

Date of publication
28/12/2018
Date of order
13/12/2018
28/12/2018
Ok. Verucchio wellness.
4.00
Good

Date of publication
23/12/2018
Date of order
03/12/2018
23/12/2018
Easy to use, but remember to use english in your replies to uk parcels.
5.00
Excellent

Date of publication
20/12/2018
Date of order
24/11/2018
20/12/2018
Love mutant glass
5.00
Excellent

Date of publication
19/12/2018
Date of order
30/11/2018
19/12/2018
We visited the factory in September, and had a wonderful time This was a beautiful gift for my wife for Christmas. Thank you all, and Happy New Year.
5.00
Excellent

Date of publication
18/12/2018
Date of order
03/12/2018
18/12/2018
Un dono meraviglioso. La dedica personalizzata davvero curata. Veramente soddisfatta
4.67
Excellent

Date of publication
17/12/2018
Date of order
30/11/2018
17/12/2018
For an international operation, their execution was flawless.
5.00
Excellent

Date of publication
14/12/2018
Date of order
27/11/2018
14/12/2018
I did not get a receipt online or confirmation of my order. I emailed repeatedly but couldn’t find out if the order went through. The wrong order arrived with no receipt and no packing slip. I’m going to have to return this wrong merchandise with no paper of email trail. I do not recommend ordering from them online
1.00
Very Poor

Original Murano Glass s.n.c. OMG replies: 14/12/2018
We are sorry. Order was placed at 27th Nov, confirmation email sent 27th Nov. At 4th Dic parcel sent and email sent with shipping status, 5th Dic UPS sent email with tracking to customer. 8th Dic the parcel was delivered to client address in US. The parcel is always sent with packing slip, it can not leave without. Item (29€) sent was correct. Customer mailbox issue? We don't deserve this review.

Date of publication
13/12/2018
Date of order
26/11/2018
13/12/2018
Professionalita' e cortesia. Congratulazioni
5.00
Excellent

Date of publication
11/12/2018
Date of order
29/11/2018
11/12/2018
Easy ordering and quick international delivery
5.00
Excellent

Date of publication
10/12/2018
Date of order
19/11/2018
10/12/2018
No ability to reach someone - articles missing from order. Very disappointing
1.00
Very Poor

Original Murano Glass s.n.c. OMG replies: 14/12/2018
We are sorry to read this review. We answer only during working days (not during weekend). We are sure all articles were sent. We agree with customer for refund the disappeared items.

Date of publication
07/12/2018
Date of order
23/11/2018
07/12/2018
Tiny flaw on one of the tumbler lips (not a chip, just a flaw), but too small to bother with trying to send it back or replace it. Large enough to prevent an excellent rating though.
4.67
Excellent

Date of publication
07/12/2018
Date of order
29/11/2018
07/12/2018
Good service
4.33
Good

Date of publication
07/12/2018
Date of order
21/11/2018
07/12/2018
Beautiful merchandise and so carefully packed
5.00
Excellent

Date of publication
06/12/2018
Date of order
26/11/2018
06/12/2018
Tutto perfetto orologio stupendo
5.00
Excellent

Date of publication
06/12/2018
Date of order
27/11/2018
06/12/2018
Could not fault the transaction with OMG. Delighted.
5.00
Excellent

Date of publication
06/12/2018
Date of order
24/11/2018
06/12/2018
Prodotto conforme a quanto ordinato e consegna nei tempi previsti; complessivamente ottimo acquisto
5.00
Excellent

Date of publication
06/12/2018
Date of order
25/11/2018
06/12/2018
Univers artistique de haute qualité. Créativité, originalité, beauté du verre finement travaillé. Tons subtils. Magie
5.00
Excellent

Date of publication
30/11/2018
Date of order
17/11/2018
30/11/2018
Every thing ok
5.00
Excellent

Date of publication
30/11/2018
Date of order
16/11/2018
30/11/2018
Consegna veloce e prodotto perfetto. Assolutamente consigliabile.
5.00
Excellent

Date of publication
29/11/2018
Date of order
15/11/2018
29/11/2018
Excellent service. Goods just as described . Would recommend it to anyone
4.67
Excellent

Date of publication
29/11/2018
Date of order
16/11/2018
29/11/2018
A+ rating
5.00
Excellent

Date of publication
29/11/2018
Date of order
18/11/2018
29/11/2018
Excellent workmanship and artistry.
5.00
Excellent

Date of publication
29/11/2018
Date of order
20/11/2018
29/11/2018
Wonder frill p
5.00
Excellent

Date of publication
29/11/2018
Date of order
16/11/2018
29/11/2018
Good quality.. it's a Christmas present I'm sure they'll love it , My only concern was all my personal details printed on the front . Email, phone number etc...
4.33
Good

Date of publication
26/11/2018
Date of order
09/11/2018
26/11/2018
A little tricky to complete order form as all in Italian. Confirmation of order and delivery dispatch all very prompt. Item delivered very quickly. Did hesitate to order due to the expense of delivery.
5.00
Excellent

Original Murano Glass s.n.c. OMG customer reviews

Original Murano Glass s.n.c. OMG

Shop online the best original Murano glass goods

Contact
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
info@originalmuranoglass.com
Original Murano Glass s.n.c. OMG
Owner
Original Murano Glass S.N.C.
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
Authorized representative
Massimiliano Gatto
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Original Murano Glass s.n.c. OMG in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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