Reviews for Original Murano Glass s.n.c. OMG
4.80/5.00
Excellent
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Original Murano Glass s.n.c. OMGReviews
: 882Excellent
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Contact
Original Murano Glass S.N.C.
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
Authorised representative
Massimiliano Gatto
the most relevant positive review
2020-12-30T14:44:50Z 8 months ago
Was a little worrried ordering online from an unknown foreign supplier. The products are beautiful as you would expect from Murano Glass. The pictures match the products, as much as can be expectes with hand made products. Delivery was timely and the products were packaged superbly! Didn't need to talk to customer services as all went well, so can't comment on that. 100% be using OMG again!!!
the most relevant critical review
2021-03-24T21:39:10Z 5 months ago
The products are so beautiful and unique,
My issues was with the delivery and get in touch with customer
The driver carelessly throw the box at the front door, the box was damages, and the clock seconds handle was badly damaged.
It was impossible to get the customer services, neither by email, chat on webpage nor on phone, so my issues still unaddressed. Lamia hazins@hotmail.com,Phone 403540585
Original Murano Glass s.n.c. OMG- Logo - reviews
Answer by Original Murano Glass s.n.c. OMG
5 months ago
Sorry for the problem. We see from tracking number the parcel is delivered at your address. We always answer to our customers, during office time 9-17pm (italian time) by phone, email, whatapp and live support chat site. We dont have contact from you. We contact the customer in PM to resolve the issue. Everything ok.
Read the most relevant positive or most relevant critical review
Positive
Critical
2020-12-30T14:44:50Z 8 months ago
Was a little worrried ordering online from an unknown foreign supplier. The products are beautiful as you would expect from Murano Glass. The pictures match the products, as much as can be expectes with hand made products. Delivery was timely and the products were packaged superbly! Didn't need to talk to customer services as all went well, so can't comment on that. 100% be using OMG again!!!
2021-03-24T21:39:10Z 5 months ago
The products are so beautiful and unique,
My issues was with the delivery and get in touch with customer
The driver carelessly throw the box at the front door, the box was damages, and the clock seconds handle was badly damaged.
It was impossible to get the customer services, neither by email, chat on webpage nor on phone, so my issues still unaddressed. Lamia hazins@hotmail.com,Phone 403540585
Original Murano Glass s.n.c. OMG- Logo - reviews
Answer by Original Murano Glass s.n.c. OMG
5 months ago
Sorry for the problem. We see from tracking number the parcel is delivered at your address. We always answer to our customers, during office time 9-17pm (italian time) by phone, email, whatapp and live support chat site. We dont have contact from you. We contact the customer in PM to resolve the issue. Everything ok.
What other customers say about their experience with Original Murano Glass s.n.c. OMG
2021-07-13T01:18:11Z 24 days ago
My experience with OMG was excellent. The product was delivered on time. It was professionally wrapped to avoid breaking. The bowl I bought was beautiful, it came with a certificate of authenticity, and the free engraving was a nice added touch. The gift was very well received.
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2021-07-08T14:02:36Z 1 month ago
The piece of glass sculpture I wanted had just sold, but I was able to chat with a sales representative who rushed a new order. From order to delivery was less than three weeks. The almost 5 foot sculpture was well packed and arrived without incident. I love it!
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2021-07-08T14:59:44Z 1 month ago
Excellent service and excellent communication form Italy especially from Giulia who could not have been better at keeping me informed of my purchase. Packaging was very good and item was well protected hopefully will make next purchase in Venice. Many Thanks.
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2021-07-22T10:30:47Z 15 days ago
The horse I received was beautiful. The only problem that needs attention is correspondence with the seller, who did not respond to emails and contacts on their site to get a better handle on when the product would be received.
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2021-07-30T09:19:42Z 7 days ago
Everything was perfect! We bought a Lovers Sculpture for our best friend's anniversary, it was shipped quickly, packed perfectly and inscribed with their names and anniversary date.
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2021-07-08T13:57:45Z 1 month ago
They deliver from Italy to US within just a few days. Packaging is so safe and secure. I've ordered twice from them and both times, beautiful items and amazing service.
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2021-07-30T16:36:06Z 7 days ago
The drinking glasses/ flutes are stunning. The gold pattern is so effective. The communication was fantastic and the parcel arrived very quicky.
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2021-07-22T11:43:57Z 15 days ago
Gorgeous clock
Arrived beautifully packaged and timely
They gave us progress of transit and arrival every day
Couldn’t be hapoy
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2021-07-30T09:23:19Z 7 days ago
excellent craftsmanship, it's a shame that the glasses aren't also a bit smaller, they are a bit too big for small hands
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2021-07-12T03:45:45Z 25 days ago
Die Ware kam wie abgebildet. Die Lieferung wurde über verschiedene Kanäle angekündigt und war sehr, sehr gut verpackt.
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2021-07-30T10:27:31Z 7 days ago
Beautiful blue vase that arrived even earlier than expected! Absolutely would buy from them again.
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2021-07-22T12:04:49Z 15 days ago
The item arrived in only a few days and was in perfect condition. Totally satisfying experience.
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2021-07-08T13:35:20Z 1 month ago
Shipping was lightening quick! Packaging was spectacular. Nothing negative to say at all.
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2021-07-22T09:06:05Z 15 days ago
Rien de mieux, livraison rapide et produit qui correspond à notre demande
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2021-07-30T16:41:57Z 7 days ago
order arrived more quickly than expected and was very well packed.
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2021-07-08T19:47:08Z 1 month ago
The whole experience was pleasant and delivery time impressive .
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2021-07-08T20:14:13Z 1 month ago
A wonderful lamp. We are very happy and thank you very much.
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2021-07-30T21:32:55Z 7 days ago
Very well packaged item delivered quickly. Many thanks.
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2021-07-30T07:58:02Z 7 days ago
Article et livraison conformes à mes souhaits :-)
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2021-07-08T13:36:32Z 1 month ago
Great job of packaging and shipping - thanks!
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Reviews for Original Murano Glass s.n.c. OMG
4.80/5.00
Excellent
How is the rating calculated?
Details about Original Murano Glass s.n.c. OMG
Contact
Original Murano Glass S.N.C.
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
Authorised representative
Massimiliano Gatto