Reviews for Original Murano Glass s.n.c. OMG



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 175 Trusted Shops reviews collected in the last 12 months.
In total, Original Murano Glass s.n.c. OMG has already collected 341 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/09/2019
Date of order
26/08/2019
16/09/2019
Lovely to deal with in person in Venice and also on-line. Thank-you
5.00
Excellent

Date of publication
16/09/2019
Date of order
10/09/2019
16/09/2019
Assolutamente consigliato. Veloci, puntuali,molto cortesi e professionali
5.00
Excellent

Date of publication
12/09/2019
Date of order
02/09/2019
12/09/2019
Loved the bracelet. Got to me in less than a week. It takes 2 weeks to get a parcel from Sydney to Townsville. Go figure. Thank you so much.
5.00
Excellent

Date of publication
12/09/2019
Date of order
04/09/2019
12/09/2019
We have visited Venice and have brought murano glass before
my wife bought me a murano glass wine stopper for my birthday
and I have brought her this bracelet for her birthday
we love Italy and have visited Rome Venice Sorrento Naples Florence Caprice and more we have been to Venice 3 times and have been to the island 2
5.00
Excellent

Date of publication
12/09/2019
Date of order
23/08/2019
12/09/2019
Fast delivery, beautiful articles.
One word: excellent.
5.00
Excellent

Date of publication
12/09/2019
Date of order
02/09/2019
12/09/2019
Perfetto. Ottimo imballaggio e veloce nella spedizione.
Grazie
5.00
Excellent

Date of publication
12/09/2019
Date of order
03/09/2019
12/09/2019
great
5.00
Excellent

Date of publication
30/08/2019
Date of order
15/08/2019
30/08/2019
Good very nice and delivery fast
5.00
Excellent

Date of publication
29/08/2019
Date of order
20/08/2019
29/08/2019
A truly beautiful item, even better than I expected. The glass was a brilliant red. Perfectly packed and seller kept me informed all the way through. Thank you so much OMG.
5.00
Excellent

Date of publication
28/08/2019
Date of order
10/08/2019
28/08/2019
Greeting card does not give importance to the object
4.00
Good

Date of publication
27/08/2019
Date of order
16/08/2019
27/08/2019
Seriuos seller with staff that help me during the order by giving me more information about the product, ship and other services lile engraving on the glass and and dedications of good wishes. The expedition was quck despite being abroad. I recommend this seller.
5.00
Excellent

Date of publication
24/08/2019
Date of order
19/08/2019
24/08/2019
goods delivered incredibly fast and in the required quality super thank you
5.00
Excellent

Date of publication
24/08/2019
Date of order
16/08/2019
24/08/2019
Great service
5.00
Excellent

Date of publication
23/08/2019
Date of order
16/08/2019
23/08/2019
Everything has always been very good. Excellant.
5.00
Excellent

Date of publication
23/08/2019
Date of order
13/08/2019
23/08/2019
Great transaction and fabulous products. Delivered quickly and well packed. Excellent work - I am thrilled I could not be more pleased
Thank you very much
5.00
Excellent

Date of publication
23/08/2019
Date of order
13/08/2019
23/08/2019
Very well packed and fast delivery. The glass works is wonderful
5.00
Excellent

Date of publication
09/08/2019
Date of order
27/07/2019
09/08/2019
They sent me the wrong bracelet, did not respond to my email. After three days my credit card company put the transaction into a disputed claim and cancelled payment.
2.67
Fair

Original Murano Glass s.n.c. OMG replies: 10/08/2019
We are sorry to read this. We did not received email about your complain. If you dont like the bracelet you can easley send it back for a full refund as terms of sale agreement.

Date of publication
09/08/2019
Date of order
27/07/2019
09/08/2019
Absolutely beautiful glassware
5.00
Excellent

Date of publication
09/08/2019
Date of order
04/08/2019
09/08/2019
The piece doesn’t look like I expected it to look. I had another one and was trying to match it however it’s nothing like the one I had and it’s not as pretty.
3.67
Good

Original Murano Glass s.n.c. OMG replies: 10/08/2019
We are sorry to read this. If you dont like the small plate ordered you can easely return it back to us and receive full refund as terms of sale agreement.

Date of publication
09/08/2019
Date of order
31/07/2019
09/08/2019
Received one glass broken. No response from OMG.
2.33
Poor

Original Murano Glass s.n.c. OMG replies: 10/08/2019
We dont have contact from you about this prpblem. Please contact our customer service by email ordini@originalmuranoglas.com sending broken glass picture, we will send a new glass asap.

Date of publication
09/08/2019
Date of order
29/07/2019
09/08/2019
Very fast and easy. Great communication. Grazie
5.00
Excellent

Date of publication
09/08/2019
Date of order
30/07/2019
09/08/2019
Everything worked smootly and the quality of the product is good
4.67
Excellent

Date of publication
09/08/2019
Date of order
05/08/2019
09/08/2019
Fast and easy to get the product which was even more beautiful than expected
5.00
Excellent

Date of publication
07/08/2019
Date of order
17/07/2019
07/08/2019
first order for necklace money taken but no information until I chased so initially unimpressed, then found same item on amazon at lower price.
ordered earrings with no problem
4.00
Good

Date of publication
02/08/2019
Date of order
16/07/2019
02/08/2019
I did receive my package on time, however it was supposed to be engraved but wasn’t. Made a big impact on gifting this item..wasn’t as special.
3.00
Fair

Date of publication
31/07/2019
Date of order
20/07/2019
31/07/2019
Beautiful lamps, very well packed, fast delivery (although UPS was a little bit of a hassle, but that is not OMG's fault) Wonderful transaction
5.00
Excellent

Date of publication
31/07/2019
Date of order
16/07/2019
31/07/2019
I made a special request on this order for more orange and red on the rim of the Re Sol vase. OMG duly obliged. Superb company to buy from. Ultra professional company offering exquisite glassware,superb fast delivery and full follow up re tracking of parcel. The packing of each piece is faultless - so securely packed, breakage not an issue. Highly recommended. 5 stars
5.00
Excellent

Date of publication
31/07/2019
Date of order
16/07/2019
31/07/2019
I am absolutely delighted with the Music vase. Another stunning piece Fast delivery and I was kept fully informed of the delivery progress. Very professional company. Hugely impressive 5 stars.
5.00
Excellent

Date of publication
27/07/2019
Date of order
22/07/2019
27/07/2019
Prodotto eccellente, di alta qualità
spedizione rapida
5.00
Excellent

Date of publication
27/07/2019
Date of order
07/07/2019
27/07/2019
Excellent quality and service
5.00
Excellent

Date of publication
27/07/2019
Date of order
18/07/2019
27/07/2019
Excellent description, product as described, shipped quickly and packed well.
5.00
Excellent

Date of publication
26/07/2019
Date of order
14/07/2019
26/07/2019
Love the glass
5.00
Excellent

Date of publication
26/07/2019
Date of order
22/07/2019
26/07/2019
Beautiful piece of glass, fast shipping, would recommend.
5.00
Excellent

Date of publication
26/07/2019
Date of order
27/06/2019
26/07/2019
A truly beautiful piece -stunning. Excellent company to purchase from. Extremely professional. Excellent delivery service. Kept fully informed of tracking progress. Highly recommended company. 5 stars.
5.00
Excellent

Date of publication
26/07/2019
Date of order
16/07/2019
26/07/2019
very helpful
4.00
Good

Date of publication
26/07/2019
Date of order
07/07/2019
26/07/2019
I have now placed 11 orders on OMG, which proves what a high regard I have for this company. All their glassware is exquisite and each piece is a work of art. On occasion, I have requested a colour enhancement on a vase and OMG accommodated my request ie the Vento vase: I requested more green on the vase and was delighted with the result. Their delivery service is excellent . Highly recommended
5.00
Excellent

Date of publication
26/07/2019
Date of order
10/07/2019
26/07/2019
Excellent Murano glasses
5.00
Excellent

Date of publication
26/07/2019
Date of order
13/07/2019
26/07/2019
Ho ricevuto l’ Orologio qualche giorno fa. Da poca intenditrice quale sono, posso tranquillamente affermare che la qualità è ottima, sia del vetro che del cinturino. Si tratta di un regalo speciale e sono convinta che farò un figurone
5.00
Excellent

Date of publication
22/07/2019
Date of order
04/07/2019
22/07/2019
Received one white glass that was received broken. It’s been a struggle to get any feedback on the replacement status. I sent photos of the glass and the box. My Order number was on the subject line of the email.
No response received afterwards. Was going to buy another set as a gift but not considering now
2.33
Poor

Original Murano Glass s.n.c. OMG replies: 23/07/2019
Dear customer, we are ready to send a new glass, once we receive photos of the broken glass, we never got it by your email. We answered you by email, as our terms: Our shipments are always insured by DHL company. If possible, check in front of the courier the status of the items, if problem confirm it to courier, and send photos of broken item and packaging to us. We will send a new objectt asap.

Date of publication
17/07/2019
Date of order
20/06/2019
17/07/2019
спасибо. все отлично.
5.00
Excellent

Original Murano Glass s.n.c. OMG customer reviews

Original Murano Glass s.n.c. OMG

Shop online the best original Murano glass goods

Contact
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
info@originalmuranoglass.com
Original Murano Glass s.n.c. OMG
Owner
Original Murano Glass S.N.C.
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
Authorized representative
Massimiliano Gatto
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Original Murano Glass s.n.c. OMG in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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