Reviews for Original Murano Glass s.n.c. OMG
4.82/5.00
Excellent
How is the rating calculated?
Original Murano Glass s.n.c. OMGReviews
: 933Excellent
Details
Contact
Original Murano Glass s.n.c. OMG- Logo - reviews
Contact
Original Murano Glass S.N.C.
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
Authorised representative
Massimiliano Gatto
the most relevant positive review
2020-12-30T15:44:50Z 10 months ago
Was a little worrried ordering online from an unknown foreign supplier. The products are beautiful as you would expect from Murano Glass. The pictures match the products, as much as can be expectes with hand made products. Delivery was timely and the products were packaged superbly! Didn't need to talk to customer services as all went well, so can't comment on that. 100% be using OMG again!!!
the most relevant critical review
2021-03-24T22:39:10Z 8 months ago
The products are so beautiful and unique,
My issues was with the delivery and get in touch with customer
The driver carelessly throw the box at the front door, the box was damages, and the clock seconds handle was badly damaged.
It was impossible to get the customer services, neither by email, chat on webpage nor on phone, so my issues still unaddressed. Lamia hazins@hotmail.com,Phone 403540585
Original Murano Glass s.n.c. OMG- Logo - reviews
Answer by Original Murano Glass s.n.c. OMG
8 months ago
Sorry for the problem. We see from tracking number the parcel is delivered at your address. We always answer to our customers, during office time 9-17pm (italian time) by phone, email, whatapp and live support chat site. We dont have contact from you. We contact the customer in PM to resolve the issue. Everything ok.
Read the most relevant positive or most relevant critical review
Positive
Critical
2020-12-30T15:44:50Z 10 months ago
Was a little worrried ordering online from an unknown foreign supplier. The products are beautiful as you would expect from Murano Glass. The pictures match the products, as much as can be expectes with hand made products. Delivery was timely and the products were packaged superbly! Didn't need to talk to customer services as all went well, so can't comment on that. 100% be using OMG again!!!
2021-03-24T22:39:10Z 8 months ago
The products are so beautiful and unique,
My issues was with the delivery and get in touch with customer
The driver carelessly throw the box at the front door, the box was damages, and the clock seconds handle was badly damaged.
It was impossible to get the customer services, neither by email, chat on webpage nor on phone, so my issues still unaddressed. Lamia hazins@hotmail.com,Phone 403540585
Original Murano Glass s.n.c. OMG- Logo - reviews
Answer by Original Murano Glass s.n.c. OMG
8 months ago
Sorry for the problem. We see from tracking number the parcel is delivered at your address. We always answer to our customers, during office time 9-17pm (italian time) by phone, email, whatapp and live support chat site. We dont have contact from you. We contact the customer in PM to resolve the issue. Everything ok.
What other customers say about their experience with Original Murano Glass s.n.c. OMG
2021-10-15T15:37:47Z 12 days ago
Very glad I included in my order the LED Base since it provides a very interesting effect in a darkened room.
Very well protectively packed but required over an hour to clean up and dispose the packing material, total mess. Still have to get rid of the gigantic box.
Verified review|
2021-10-15T21:42:45Z 11 days ago
Glasses & pitcher are beautiful and shipped very secure! I know my daughter and her husband will cherish them. A very special thank you to Gianluca Rossi for the email letting me know of the challenge we encountered with the solution I chose. Happy Holidays
Verified review|
2021-09-27T08:43:31Z 1 month ago
Easy experience. Bought online, easy payment options, free delivery. Delivery was quick & kept me updated of its courier journey. Quality of the item excellent. Carefully well packed so it did not get damaged. Would certainly use this company again
Verified review|
2021-10-08T15:11:55Z 19 days ago
Item arrived in good time. It's absolutely beautiful! It was very well packaged - strong, sturdy box, polystyrene bits and bubble wrap. Delivery updates were received every couple of days via email and text. Very happy with the whole process.
Verified review|
2021-09-27T15:35:31Z 1 month ago
I would have given a 5 star rating but 1 of the figures attached to the glass base had come off. I had to purchase a glass to glass adhesive. It was easy enough to fix but would have much better if item had arrived intact.
Verified review|
2021-10-15T12:54:29Z 12 days ago
The carafe I bought is even more lovely than in the photos. It was swathed in multiple layers of protective packaging and arrived in 5 days, including a weekend. Excellent service!
Verified review|
2021-10-24T05:43:38Z 3 days ago
Highly recommend OMG!
Exquisite products,
much more so than the picture can describe. I am very pleased with the purchase and will order another art piece soon.
Verified review|
2021-09-27T20:03:13Z 1 month ago
The bracelet was bought for a Birthday present for my sons partner, she loved it,also the message sent with it,it was very beautiful and was sent very quickly.
Verified review|
2021-09-27T07:35:11Z 1 month ago
The piece was very solid and beautiful, much more so than the picture can describe
Very happy with it and will order another art piece very soon.
Verified review|
2021-10-08T13:08:22Z 19 days ago
Arrived in a few days very prompt! A very nice gift and well packaged! Cant fault it!! Recommend! Will be using OMG again. Thanks very much
Verified review|
2021-10-15T10:36:33Z 12 days ago
Very efficient service. Received the items ahead of time and was kept updated throughout the process. The vases are a work of art!
Verified review|
2021-10-15T07:37:57Z 12 days ago
Great service , contacted customer advisers by email , response very quick , ordered items delivered within 3 days
Verified review|
2021-09-29T15:28:04Z 1 month ago
Exquisite purchased product, securely packaged item, prompt detailed delivery service. Highly recommend OMG!
Verified review|
2021-10-08T09:28:12Z 19 days ago
Service à la clientèle 10/10.
Qualité de la marchandise 10/ 10.
Très satisfaite!!! Merci OMG.
Verified review|
2021-10-15T07:55:50Z 12 days ago
Wszystko przebiega sprawnie, szybka przesyłka. Zegarek piękny, żona w niebo wzięta. POLECAM
Verified review|
2021-10-08T07:57:55Z 19 days ago
Très beau clown 🤡
Envoi rapide et emballage très soigné 😍
La très grande Classe
Verified review|
2021-10-15T16:46:49Z 12 days ago
Awesome service! Faster than expected delivery even in COVID period.
Verified review|
2021-09-27T15:54:28Z 1 month ago
Beautiful watch and a very good support team. Can only recommend.
Verified review|
2021-10-15T09:32:21Z 12 days ago
Shipping was fast, the product was perfect! Packaging was great.
Verified review|
2021-09-27T08:07:08Z 1 month ago
Excellent service, fast delivery and beautiful product.
Verified review|
Reviews for Original Murano Glass s.n.c. OMG
4.82/5.00
Excellent
How is the rating calculated?
Details about Original Murano Glass s.n.c. OMG
Original Murano Glass s.n.c. OMG- Logo - reviews
Contact
Original Murano Glass S.N.C.
Fondamenta San Giovanni dei battuti 4b
30141 Murano, Venezia
Italy
Authorised representative
Massimiliano Gatto