Review summary
Customers consistently praise the beauty, craftsmanship, and uniqueness of the glass products, often describing them as art pieces. The fast delivery is frequently highlighted, with many noting orders arrived quickly even internationally. Packaging is generally effective in protecting fragile items. The support and communication from the team are widely appreciated for being responsive and helpful. Additionally, the ordering process is smooth and clear both online and in person, with transparent updates. Some customers mention unexpected customs or duty fees for international orders. There are also occasional suggestions for improvements to packaging, though these are minor compared to positive feedback.
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How Trusted Shops prevents fake reviewsReviewsOriginal Murano Glass s.n.c. OMG
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Ain’t No Mountain High, Ain’t No Valley Low, Ain’t No “Ocean” Wide Enough Baby
Hesitant at first but the close contact by email made the process inclusive of the anticipated hassles with overseas shipping at Christmas time flawless (and awesome). Everything arrived on time and each item meticulously packaged with obvious care for the merchandise in the event of damage of any kind. The team gave new meaning to customer service! And did I mention the pieces were stunningly beautiful? YES they are!
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A Rick Steves Tour Sidequest!
Thank you so much to Giulia for her help with my one of my orders, and to Gianluca for his assistance in the showroom, following the demonstration! This was my first trip to Italy, so thank you for being my first solo outing before my tour. You guys were so kind and helpful, and have such great team! Everyone is going to love and appreciate their pieces from OMG for years to come. How could they not? Grazie per tutto, e’ stato bello conoscervi entrambi.
buon Natale, e arrivederci!
Dalton James Dowdy
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I love the look of the earrings and sparkly
I love the look of the earrings and they aren't super heavy either. However, the stainless wire is a little thick even for my "old" holes but I think if a younger person purchased them, they would hurt when inserted. I'm not sure why the earrings have such a great thickness to them. It looks like they do that to stamp a seal of authenticity. I'm not sure. I've already sent a review earlier with pictures.
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Customer service that goes the extra mile
I needed help filling out a set of three Christmas ornaments I bought last year because my wife gave one away to a good friend. The online sales rep viewed pictures of my remaining two ornaments and compared them to my original order to identify the missing piece in the set. Took my order and it arrived in time for Christmas. Great products and great customer service service.
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One Love Sculpture
The design of the sculpture I wanted was correctly supplied and the engraving of my words was perfect and now is the perfect memento for my son and new daughter-in-law whose marriage took place at the end of August. The sculpture arrived safely in excellent packaging. I forgot about the custom charges into the UK but wasn't unduly surprised. UPS slipped up a bit, in that I requested a change of delivery date, but they delivered whilst I was out, fortunately I tracked down the package with a neighbor after finding a tiny note to that affect the day after.
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Our purchase was for a gift for the leader of our city. He has visited Venice and loved the Murano Glass pieces. The large number of pieces available made it difficult to choose from as there are so many we know he would like. The online purchase could not have been easier, and it arrived quickly. The packing was incredible, guaranteeing our piece arrived intact and no damage.
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Very Pleased
I have purchased items on 2 occasions. They custom built a vase to my specifications. Cost is competitive or better, shipping time is very reasonable, workmanship is top notch. OMG is the best alternative to a trip to Murano ! I highly recommend.
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Stunning Products
Been buying Christmas decorations for my mother-in-law for the last 8 years or so. They are beautiful and always create a talking point on the tree.
DHL, always deliver to the wrong address, which is really annoying, but the product is great, never had 1 broken, which I was worried about!
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The Murano picture frame and rose were beautiful and great quality. The item was packaged securely and arrived safely. I’ve ordered several pieces and have been happy with all of them. I would order more but the delivery charges to the US are steep and add up. But I’m a big fan of OMG!
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OMG
I initially bought two pieces in the Murano showroom while in Venice in 2019, so I knew first hand what to expect when I purchased my current piece online.The shipping was extremely fast and arrived when expected. Beautiful product...great service!
Neil (Las Vegas, Nevada USA)
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Once again, OMG delivered an exquisite item of glass. An excellent ordering and delivery process that had no issues. Item was very well and professionally packed. Overall another beautiful, first class glass animal for our collection and will continue to add to it in future. Top quality all round and I would recommend OMG to others.
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Thank you so much OMG. All that is hand made is beautiful. Also thank you for the extra gift “beaded bracelet “. If OMG can find a way that we do not have to pay for Duties 😊 Thank you
Merry Christmas to all at OMG, and all the best in the NewYear!🌲🥂
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Excellent company to deal with. Good communication. My order arrived in great condition - a magnificent "packing exercise". Follow up good. Would definitely recommend your company
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As beautiful as shown, really well packaged and fast delivery.
The large bowl arrived in perfect condition, very securely packaged, with good communication. Even more beautiful than the online picture.
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Impressive !
Delivery was fast and very very well protected. The product is perfect great impression, I use to have a similar one and when I see this one there is so much more details it's very good job ! Thanks to the team !
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Amazing experience
We had a good time and learned a lot watching the master’s demonstration and shopping in your store. We had an amazing experience creating flowers during our glass blowing lesson. We love the beautiful pieces we purchased that were carefully shipped to us in California.
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The ordering process was extremely easy and I was given regular updates until my order was delivered.
The delivery time was exceptionally fast and the items well packaged.
Thank you so much for your care and attention. I really felt that my order was important to you.
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Birthday gift.
It was my Birthday and I was given money...so I decided to buy a piece of Murano glass.
I choose a cat which i am very pleased with.
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We are hooked! We visited Murano and Venice last year and it’s a wonderful art of glass fabrication….im sure we will continue to buy pieces for our family members…merry Christmas to the people at OMG
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The abstract sculpture I ordered is as beautiful as shown on the website. It was easy to track the very fast shipping and pay the customs. I have already ordered another beautiful piece from OMG.
