Original Murano Glass s.n.c. OMGReviews

Very efficient and fast delivery

My one complaint is 1 The length of time between ordering and shipping. I placed my order near the end of November for an item which said it was in stock and ready to ship. I made an inquiry on the 10th of December and received a reply that the order was ready to ship and would be going out within the next couple of days. They guaranteed arrival prior to Christmas. I did not receive any shipping confirmation that week so I inquired again And was informed on the 19th that it would be shipped that day. The next day I received an email from DHL that The package was in route and the estimated delivery date would be December 27th. I was annoyed that The package obviously sat for one week after it was ready to be shipped before it actually was. The delay caused me to have to Source a replacement Christmas gift for the recipients. I did speak to DHL locally after the package had arrived in the US And convince them to expedite the package For delivery on the 24th of December.

Beautiful pieces in stunning colors. My wife didn’t agree with all of my selections, and the return process isn’t that easy from the YSA ( shipping and uncertainty about getting thru customs),

The necklace I bought is beautiful. However, the package was sent in a simple bubble envelope. The box was obviously crushed, it is torn on one side. I suggest that the packages be reinforced.

I was so thrilled with free shipping and how rapidly I received my order

Very nice service, but product looked different.

Excelente 👌 servicio en proceso de compra y entrega eficiente del producto comprado , con la salvedad que al momento de pagar la mercancía comprada fue cobrada una suma muy superior a la mostrada en la página de muramos, esto es, $450.000.oo más en pesos colombianos que tuve que cancelar. Pregunte por correo a quien me atendió y no obtuve respuesta satisfactoria. Ante, Orlando Castaño

The 2 glasses were too different. Inunderstand that they are manually made , but the differences are too big. One much thinner and has the base significantly smaller than the other one…

The order and delivery process went perfectly. I was disappointed that the item I received had a different design than the one I saw and ordered. I did not like it as well.

The products are beautiful so I’m very happy with them, the only thing I would say is that all the emails I received from you were all in Italian and I don’t speak Italian

Meine Vase finde ich klasse. Leider musste ich erst nachfragen wo die Ware bleibt. Dann ging aber alles perfekt und superschnell. Vielen Dank!

I don't recall seeing the size of the pendant on the site ,but I could of missed it I was looking for a smaller size. The product is great .

The quality pf the vase is excellent.however, the size was smaller than expected from the picture.. but the price is adequate.

Easy to use website and easy to transact. Only complaint is that the delivery time took longer than advertised