Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Nov 30, 2023
Verified review
The flowers were lovely, true to the website picture and were delivered on time, as per my request. I really appreciated this especially as I live in Australia and it was really important to me that my daughter received the flowers at the time requested. The website was easy to use and the online tracking worked well. I was also lucky enough to score a Black Friday discount :) Many thanks for the excellent service and beautiful flowers :)💐
Expectation /reality.
Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo).
One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available?
Customer service is pretty useless. Needed daily calls and emails to get anything out.
The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours).
Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for Euroflorist.at/en
Filter
Rating
Sort by
Latest first
13 days ago
Verified review
Report review
Answer by Euroflorist.at/en
8 days ago
Guten Tag,
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Herzliche Grüße,
Kundenservice Team Euroflorist
Feb 10, 2024
Verified review
The flowers delivered do not match what was ordered and the look smaller . That is not ok.
Report review
Answer by Euroflorist.at/en
Feb 13, 2024
Hello,
Thank you for ordering and or sharing your review.
We are deeply sorry to not have met your expectations concerning the delivered flowers.
Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with similar colour and shape.
The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid.
Since the floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique.
Warm regards,
Customer Service Team Euroflorist
Jan 29, 2024
Verified review
Professional attitude
Report review
Answer by Euroflorist.at/en
Jan 30, 2024
The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers.
Jan 23, 2024
Verified review
Euroflorist did everything precisely and fast.
And the flower selection was great!
Report review
Answer by Euroflorist.at/en
Jan 24, 2024
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Jan 9, 2024
Verified review
Rip off
No delivery
No flowers
Report review
Answer by Euroflorist.at/en
Jan 9, 2024
Hello,
Thank you for using our service and your feedback.
Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation.
Warm regards,
Customer Service Team Euroflorist
Dec 29, 2023
Verified review
Report review
Answer by Euroflorist.at/en
Dec 30, 2023
Guten Tag,
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Herzliche Grüße
Kundenservice Euroflorist
Dec 22, 2023
Verified review
Gifts looked lovely and delivery instructions managed accordingly!
Report review
Answer by Euroflorist.at/en
Dec 23, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Dec 21, 2023
Verified review
fast service
Excellent quality
will be my go to place for my next order.
Thank you and keep up the good work.
Report review
Answer by Euroflorist.at/en
Dec 23, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Dec 18, 2023
Verified review
Flowers not delivered
Report review
Answer by Euroflorist.at/en
Dec 19, 2023
Hello,
Thank you for your feedback.
We are deeply sorry not to be able to offer a flower delivery to your desired place at this moment.
In order to prevent situations like this from happening in future we are constantly working on enhancing our delivery network – with unchanged high quality.
We hope to manage to also deliver in this region as soon as possible and very much regret not to have helped you to send flowers this time.
Thank you for understanding.
Warm regards,
Customer Service Team Euroflorist
Dec 17, 2023
Verified review
Easiness to order, nice products and delivery on time
Report review
Answer by Euroflorist.at/en
Dec 18, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Dec 13, 2023
Verified review
The flowers I sent to my sister for her birthday arrived yesterday,12th December instead of the 6th, as ordered, so 6 DAYS LATE! There was no excuse, address was clear, I had paid, everything was in place. where did they get to? Greatly disappointed! And grown up in a business setting I know customer service is vital. Surely you would not wilfully damage your firms reputation?
Report review
Answer by Euroflorist.at/en
Dec 20, 2023
Danke für Ihre Bestellung und das Teilen Ihrer Bewertung.
Dass Ihr Blumengruß nicht am gewünschten Lieferdatum ankam tut uns sehr leid. Unser Kundenservice steht bereits mit Ihnen in Kontakt um eine passende Lösung zu finden, vielen Dank für Ihre Geduld.
Dec 9, 2023
Verified review
Parcel is not yet delivered. After receiving the parcel, then i will rate.
improvement: first deliver the parcel on time and if delay, before i ask, you inform the customer, there is a delay in the delivery with valid reason to cover your mistake.
Report review
Answer by Euroflorist.at/en
Dec 12, 2023
Thank you for ordering with us and for your review.
We are very sorry to read that your flowers did not arrived at the desired delivery date. Your disappointment is understandable and we regret the situation you have found yourself in. Please note, that you have chosen a product that is being send via DHL (mail service), as stated on our website. Unfortunately, no delivery date can be confirmed with a DHL order as the delivery date can always differ by 1 or 3 business days. In order to prevent disappointments, we do mention this on different stages of the ordering process.
We can only guarantee a delivery date when choosing a product that is being delivered by one of our local florists.
Please be assured that we very much regret that you were not aware of this and apologize for any experienced inconveniences. Thank you for your understanding.
Dec 8, 2023
Verified review
Report review
Answer by Euroflorist.at/en
Dec 12, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Dec 8, 2023
Verified review
I had not had very good opinion of Eurofloris because shipping company used by Euroflorist failed to deliver the flower on time for a birthday. However, when I contacted Eurofloris customer service department by phone I received most friendly response and my payment was refunded to me without any hesitation.
Thank you Euroflorist Customer Service Department
Report review
Answer by Euroflorist.at/en
Dec 12, 2023
Thank you for using our service and your feedback.
Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Once again, our sincere apologies for the discomfort you experienced in this situation.
Dec 8, 2023
Verified review
Need to address communication issues, all my emails were stated .too late...albeit one was sent at 8.20am. let me down badly
Report review
Answer by Euroflorist.at/en
Dec 12, 2023
Thank you for your order and for sharing your review.
We are very sorry that your flower greeting did not arrive on the requested delivery date. Our customer service is already in contact with you to find a suitable solution, thank you for your patience.
Dec 4, 2023
Verified review
Hi there! Unfortunately this order was delayed at least 16 hours or s. Why??No my concern anyway I’d put 5 stars because quality of flowers is good. Y to thanks
Report review
Answer by Euroflorist.at/en
Dec 8, 2023
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Nov 30, 2023
Verified review
The flowers were lovely and delivered as requested
The flowers were lovely, true to the website picture and were delivered on time, as per my request. I really appreciated this especially as I live in Australia and it was really important to me that my daughter received the flowers at the time requested. The website was easy to use and the online tracking worked well. I was also lucky enough to score a Black Friday discount :) Many thanks for the excellent service and beautiful flowers :)💐
Report review
Answer by Euroflorist.at/en
Dec 8, 2023
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Nov 7, 2023
Verified review
A very quick response to my query about the delivery tracking link.Would it be possible to access the link a little easier,otherwise a faultless service,well appreciated.Thank you very much.
Report review
Answer by Euroflorist.at/en
Nov 7, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Oct 29, 2023
Verified review
I liked the prompt service and delivery. The lily that I bought as a gift was advertised as medium but while healthy I think it was a little small.
Report review
Answer by Euroflorist.at/en
Oct 30, 2023
Hello,
Thank you for your order and your feedback.
We deeply regret to hear that the delivered flowers did not meet your expectations.
Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de.
Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Oct 26, 2023
Verified review
Flowers delivered on time & its beautiful. Could have indicated the name of who actually received it when the recipient was not around.
Report review
Answer by Euroflorist.at/en
Oct 27, 2023
Hello,
Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order.
Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.