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Top positive review
Nov 30, 2023
Verified review
The flowers were lovely, true to the website picture and were delivered on time, as per my request. I really appreciated this especially as I live in Australia and it was really important to me that my daughter received the flowers at the time requested. The website was easy to use and the online tracking worked well. I was also lucky enough to score a Black Friday discount :) Many thanks for the excellent service and beautiful flowers :)💐
Expectation /reality.
Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo).
One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available?
Customer service is pretty useless. Needed daily calls and emails to get anything out.
The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours).
Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
Expectation /reality.
Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo).
One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available?
Customer service is pretty useless. Needed daily calls and emails to get anything out.
The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours).
Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
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Answer by Euroflorist.at/en
Jun 22, 2023
Hallo,
Vielen Dank für Ihre Bestellung und Ihr Feedback.
Wir bedauern sehr zu hören, dass Sie mit unserem Service nicht zufrieden sind. Da uns Ihre Zufriedenheit extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns eine Email an info@euroflorist.de zukommen lassen könnten und auch bitte die Rechnungsnummer schicken, damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Email so schnell wie möglich wieder mit Ihnen in Verbindung setzen.
Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören.
Herzliche Grüße
Kundenservice Euroflorist
Dec 13, 2023
Verified review
The flowers I sent to my sister for her birthday arrived yesterday,12th December instead of the 6th, as ordered, so 6 DAYS LATE! There was no excuse, address was clear, I had paid, everything was in place. where did they get to? Greatly disappointed! And grown up in a business setting I know customer service is vital. Surely you would not wilfully damage your firms reputation?
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Answer by Euroflorist.at/en
Dec 20, 2023
Danke für Ihre Bestellung und das Teilen Ihrer Bewertung.
Dass Ihr Blumengruß nicht am gewünschten Lieferdatum ankam tut uns sehr leid. Unser Kundenservice steht bereits mit Ihnen in Kontakt um eine passende Lösung zu finden, vielen Dank für Ihre Geduld.
Aug 4, 2023
Verified review
Unfortunately, it wasn’t as expected! the bouquet I chose was nothing like the one been received. i ordered a card with the bouquet, we received a piece of paper pined on the top of it! I paid €83 for nothing. So sad and disappointed with the service.
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Answer by Euroflorist.at/en
Aug 15, 2023
Dear Yassmin,
Thank you for using our service and for sharing your experience.
We highly regret to read that the delivered flowers fell short of your expectations.
We are saddened to read that you were not satisfied with the delivered flowers.
Our apologies for the caused disappointment, the florists are always trying to meet the appearance of the example pictures in our webshop, however, they have to consider their flower availability and daily price of the flowers. We thank you for understanding.
High quality of the bouquets our florists is extremely important to us, hence, we would very much appreciate if you could send a picture of the said flowers to info@euroflorist.de so we can follow up on your complaint. After receiving the pictures, we will contact you again as quick as possible.
For any caused inconveniences we deeply want to apologize and hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Dec 9, 2023
Verified review
Parcel is not yet delivered. After receiving the parcel, then i will rate.
improvement: first deliver the parcel on time and if delay, before i ask, you inform the customer, there is a delay in the delivery with valid reason to cover your mistake.
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Answer by Euroflorist.at/en
Dec 12, 2023
Thank you for ordering with us and for your review.
We are very sorry to read that your flowers did not arrived at the desired delivery date. Your disappointment is understandable and we regret the situation you have found yourself in. Please note, that you have chosen a product that is being send via DHL (mail service), as stated on our website. Unfortunately, no delivery date can be confirmed with a DHL order as the delivery date can always differ by 1 or 3 business days. In order to prevent disappointments, we do mention this on different stages of the ordering process.
We can only guarantee a delivery date when choosing a product that is being delivered by one of our local florists.
Please be assured that we very much regret that you were not aware of this and apologize for any experienced inconveniences. Thank you for your understanding.
Jun 22, 2023
Verified review
На каждое сообщение 3-4 дня жду ответ, букет на картинке не соответствовал действительности, букет был меньше, некоторые цветы были заменены на другие, розы были с подсохшими лепестками!
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Answer by Euroflorist.at/en
Jun 23, 2023
Vielen Dank für Ihre Bestellung und Ihr Feedback. Wir bedauern sehr zu hören, dass die gelieferten Blumen nicht Ihren Erwartungen entsprachen. Da uns eine hohe Qualität der Sträuße unserer Floristen extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns ein Bild von besagtem Strauß via Email an info@euroflorist.de zukommen lassen könnten damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Bilder so schnell wie möglich wieder mit Ihnen in Verbindung setzen. Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören.
Dec 8, 2023
Verified review
Need to address communication issues, all my emails were stated .too late...albeit one was sent at 8.20am. let me down badly
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Answer by Euroflorist.at/en
Dec 12, 2023
Thank you for your order and for sharing your review.
We are very sorry that your flower greeting did not arrive on the requested delivery date. Our customer service is already in contact with you to find a suitable solution, thank you for your patience.
Sep 26, 2023
Verified review
Make real pictures of what you offer
Ordered some not cheap flowers and got some very cheap ones, horrible ones!!!
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Jun 8, 2023
Verified review
Flowers have never reached the receiver. This is steeling money
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Answer by Euroflorist.at/en
Jun 14, 2023
Dear customer,
Thank you for ordering and or sharing your review.
We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, but your emailaddress is wrong and the emails have not been delivered. Please contact us via phoen or via email so we can help you further. Thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Jan 9, 2024
Verified review
Rip off
No delivery
No flowers
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Answer by Euroflorist.at/en
Jan 9, 2024
Hello,
Thank you for using our service and your feedback.
Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation.
Warm regards,
Customer Service Team Euroflorist
Dec 18, 2023
Verified review
Flowers not delivered
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Answer by Euroflorist.at/en
Dec 19, 2023
Hello,
Thank you for your feedback.
We are deeply sorry not to be able to offer a flower delivery to your desired place at this moment.
In order to prevent situations like this from happening in future we are constantly working on enhancing our delivery network – with unchanged high quality.
We hope to manage to also deliver in this region as soon as possible and very much regret not to have helped you to send flowers this time.
Thank you for understanding.
Warm regards,
Customer Service Team Euroflorist
Jul 3, 2023
Verified review
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Answer by Euroflorist.at/en
Jul 3, 2023
Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de. Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture. We hope to hear from you soon.
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