nordicnest.comReviews:
2,350 reviews in the last 12 months9,876 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 28, 2024
Verified review
I placed an order of a Staub that would take 3 weeks to arrive. so far, all ok.
Then I received a notification that the parcel was delivered successfully. I was on holidays I could not check it up.
After a few days I received a second email saying that you received back the parcel from me and that the refund was being processed ... how is that possible...??
I contacted customer services and instead of receiving a solution ( a kind apology would have been nice too ) this person insisted I shoud have checked my tracking number...which was not the issue.
After she understood that it was not a mistake from my side the only option I was given was to buy it again for a higher price and contact customer services to explain all over again so you could refund me the difference...
Over all the experience was so frustrating and disappointing that I decided to find this product elsewhere.
I always enjoyed buying and browsing from your website but your customer service is on a total different level.
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Jan 26, 2024
Verified review
Incorrect delivery times quoted in website.
Your website stated the throw I ordered would be delivered in 2/3 weeks. This was in good time for Christmas. However when I enquired I was told the 2/3 weeks quoted was when the item would be received into your warehouse in Sweden. I should then expect a further 7/10 working days for receipt in the U.K. The throw was a Christmas present for my daughter and arrived after I had left for the Christmas break.
This was extremely disappointing to say the least. You have quoted incorrect delivery times on your website which meant I did not have a Christmas present for my daughter.
An extremely unhappy customer.
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Dec 9, 2023
Verified review
Hopeless company.my order of 3 baking tins has still not arrived after nearly 2 months.They sent generic email to ask my if I was happy with my purchase,not even realising I had not received them.Very apologetic but i had to down load ,print out and sign a form to state I had not received the items,then take a photo and email it back to them.That was last week and still nothing.Would not recommended this company and will not be buying from them again.I need these to make my son's birthday cake and our Christmas cake but both those plans are now having to be changed.Nof impressed at all.
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Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
We are sorry that the experience was not the one you expected. Our customer service will contact you to sort this case out.
Thanks again,
Sincerely,
Nordic Nest
Jun 19, 2023
Verified review
Had my money for 2 months - no cushion covers
I bought 8 cushion covers for just under £200 at the beginning of April. It is now mid June and I still do not have them. Apparently they were sent back to Sweden (not by me) and their customer service department will not refund me until the cushion covers return to the warehouse. Why is this MY risk? Nordic Nest have now had my money for over 2 months and I do not have my products. Not acceptable.
Overall, they have good stuff on their site, but if you love in the UK it is slow and unreliable to order. I have used for things in the past but will NEVER use again.
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Answer by nordicnest.com
Jun 27, 2023
Dear Customer, thank you for your feedback!
We are very sorry you have experienced this issue with your order and we will of course do our best to assist you with this.
One of our customer service representatives will be contacting you shortly to find the best resolution for this.
Kind regards,
Nordic Nest Team
Jan 19, 2024
Verified review
Over one month waiting, two failed deliveries
very poor delivery experience, had ordered for a Christmas present in the end of November and our delivery stopped getting tracked after the first week of December. Turns out our parcel got lost, Nordic nest sent our delivery again which didn’t arrive to us and instead got sent back to the supplier for no reason.
In the end we didn’t get the items even by early January which is where we just requested a refund instead of risking a third failed delivery and orderded the same goods elsewhere.
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Jun 30, 2023
Verified review
Products that arrived were nothing like the website pictures, not just a variation colour or size, completely different. Saucers didn’t even fit the cups, the saucers were a different colour to the cups etc. When I emailed the company with pictures showing what I’d ordered and what I’d received they told me their website had stated they could be different and that was that. Unbelievable and rude. No apology, no offer of exchange or refund. Steer clear from this company.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for taking your time to leave feedback.
We are sorry to hear you had this unfortunate experience.
I will make sure to forward this case to our claims department and ask them to help you further with this, of course it is very important for us that our customers are happy with the items we send them.
One of our claims representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Sep 1, 2023
Verified review
Difficult and extremely tiring returns process
I tried to return a terrible piece of ceramic bowl, which is supposed to be an arty hand made piece, looking lovely in pictures, but in real life it looks like a 10 year old made it in school. They made such a fuss about taking it back and I ended up paying £36 to return it. It’s been a few days and I haven’t received my refund. If they want to service UK customers, they need to arrange free returns just like any other high quality European online shop.
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your review!
We apologize for the disappointing experience you've had with your recent purchase and the return process. Your feedback is incredibly valuable to us, and we take your concerns seriously. We are sorry to hear that the ceramic bowl did not meet your expectations and that returning it was a hassle. We understand the importance of a smooth return process, and we acknowledge that this aspect of your experience fell short of our usual standards.
Regarding the return shipping cost, we understand your frustration, and we are reviewing our policies to ensure a more customer-friendly approach, especially for our UK customers. We appreciate your feedback on this matter.
As for the refund, it can take a few days to process once we receive the returned item. However, we will expedite this process for you and make sure your refund is issued promptly. If you do not receive it within the expected timeframe, please don't hesitate to contact our customer support team, and they will assist you further.
We sincerely apologize for any inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services to better serve our valued customers.
Best regards,
Nordic Nest
Jan 12, 2024
Verified review
We ordered 4 chairs in the Black Friday sales and the first ones came damaged.
UPS uplifted the worst 2 chairs and the replacement chairs were re-delivered by UPS after Xmas, yes, the same chairs they collected before Xmas!
The next day Parcelforce delivered what was probably the real replacement chairs.
After emailing back and forth we were told to dispose of the chairs ourselves.
What a complete waste of resources and our time. Very disappointed.
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Dec 22, 2023
Verified review
Although the service I received from the Customer Support team was helpful and friendly, both items I purchased in November were separately discontinued despite the order being confirmed.
Both items were originally sent to me, but due to delivery issues returned to sender and the order was then unable to be fulfilled.
I appreciate the quick refund, but am more than disappointed my order took over a month to then eventually be cancelled.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We genuinely regret the disappointment caused by the delivery issues with your November order. While we're glad to hear that our Customer Support team was helpful, we understand the frustration caused by the extended cancellation process. Your feedback is invaluable, and we'll use it to enhance our services. If there's anything we can do to regain your trust or assist you further, please let us know.
Best regards,
Nordic Nest
Jan 26, 2024
Verified review
Poor service. Slow delivery and hidden charges. Never using again
You pay for postage after waiting more than a week for the items and then you have to pay a separate postage charge to actually get your parcel.
The shop has great pricing and products but they take too long to deliver and use crappy expensive delivery methods
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Nov 10, 2023
Verified review
Unfortunately I ordered my item months ago and it still hasn't been delivered. I've had 3 emails asking me to rate the product and alas I still haven't received it.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 30, 2023
Verified review
I ordered glasses from them and when they arrived they were very dirty like they had been used and were badly packaged. When I tried to return them it said email address not recognised. Strange as I used my email to order them. So unfortunately as it wouldn’t recognise my email I couldn’t return the dirty glasses. Will not buy from them again.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience, of course this should not happen and we are always happy to help if there are issues with an order you've placed on our website.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 30, 2023
Verified review
Explain to customers upfront, before they order, that returns from uk customers can take 4/5 weeks. To date I have not received confirmation of receipt or indeed a refund . My order was returned on 25th May. I have had to chase your customer service staff as they NEVER follow up. I am still no further forward !!!
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience and that the return has taken so long to arrive in our warehouse.
We are currently working on better methods for returns from the UK, but we are very sorry for the inconvenience this has caused you.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 10, 2023
Verified review
very disappointing… five weeks later and order not recieved!
ordered on 27 Sep, money taken, it’s now 10 Nov and i’ve not received it… wouldn’t mind if i’d been kept informed or it was a bespoke item… but it’s a £30 shoehorn.
All i’ve had is an order confirmation and dispatch email sent to me a week ago… how long does it take to ship a shoehorn.
very disappointing.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jan 26, 2024
Verified review
Never Again
Let people know it will take many weeks for anq order to arrive BEFORE they order. I placed an order for a Christmas present on 13th November it arrived the week before Christmas just as I was about to go away. On contacting the company they kept saying they hoped it would arrive in time! I hoped so too.
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Feb 9, 2024
Verified review
False promises on delivery
On 17/12/2023, Nordic Nest had a notice on their website which said that all purchases made that day would be delivered to UK addresses before Christmas. They didn’t ship my item until the New Year and they didn’t bother replying to my enquires until then either.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We apologize for the inconvenience caused by the delay in shipping your item and the lack of timely responses to your inquiries. Please be assured that we are taking steps to ensure a smoother experience for our customers in the future.
Sincerely,
Nordic Nest
Aug 11, 2023
Verified review
Return policy shambolic - no return postage. 30+ day wait for refund - still not received. Clearly understaffed in warehouse and unable to give timely returns refunds even though goods safely returned.
Beware if buying from UK
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Jan 6, 2024
Verified review
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023.
Also, I tried to unsubscribe to your marketing emails but was unable to do so.
I will appreciate your help very much.
Cynthia Boyd
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Feb 2, 2024
Verified review
Lost order and delay in delivery
I made an order in November, and I am still to receive the order (now it is February). I have to follow up a few times for updates. Not impressed as it was an expensive order
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Jan 26, 2024
Verified review
Kay Bojesen Monkey was damaged when shipped.
Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
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