nordicnest.comReviews:
2,350 reviews in the last 12 months9,664 total reviews
Excellent
TrustmarkValid
Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
Read more
Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
Read more
Reviews for nordicnest.com
Mar 15, 2024
Verified review
Good experience and very happy with the products. They did, however ship the items separately so I ended up paying shipping charges equals to that of one of the items. Then they sent me multiple emails to get clear images of the shipping charges when I sent them a comment that they should ship things together. I was not asking for anything. I was just passing on the concern so it was a little annoying to deal with.
Report review
Mar 15, 2024
Verified review
They came through but took a while.
Their shipping time scales are way off, almost infuriatingly, however their customer support is very kind and willing to make things right even if it means a partial refund on the products sent. If they just stuck to the original shipping time scales they would then not have to refund for a faulty service. Again that said, they are very polite and respond promptly to concerns.
Report review
Mar 30, 2024
Verified review
Great products, well packed, arrived safely. The only reason why I don’t give the max stars is because the shipping took a little bit long (one week) and I paid for the express
Report review
Mar 15, 2024
Verified review
Excellent and diverse products at a reasonable rate, but sometimes delivery is quite slow or inconsistent. If you can improve on that you will get a 5 star rating.
Report review
Mar 26, 2024
Verified review
Everything was fine, especially the price, but I had to wait more 3 months to get my chairs, and one of them was a little bit dirty already.
Report review
Apr 5, 2024
Verified review
The whoe experience was excellent
The whoe experience was excellent. Very helpful staff. The product is amazing
4 starts because the lead time is too long
Report review
Mar 15, 2024
Verified review
Item expensive . I bought two - would have been nice to have it recognised by further discount of 1 or 2 percent
Report review
Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services. The price of the blankets you have purchased is because they are the highest quality blankets, the wool requires a very delicate and complex treatment process. When producing a beautiful virgin wool blanket, this brand takes all the necessary steps to ensure that each one is unique and offers maximum comfort and warmth.
Regarding your order, we have verified that the order you placed for the blankets had a 5% discount with the welcome code. We are very sorry for the misunderstanding, if the discount was not clear on the invoice.
We always invite you to contact our customer care service, where we will be happy to assist you for any questions or suggestions.
Sincerely,
Nordic Nest
Mar 12, 2024
Verified review
The delivery was a little late, but everything else was ok.
Report review
Mar 15, 2024
Verified review
Love the products. Different. I usually buy during sales
Report review
Apr 5, 2024
Verified review
Takes top long.
Otherwise, perfect!
Report review
Apr 6, 2024
Verified review
Report review
Apr 5, 2024
Verified review
Report review
Mar 30, 2024
Verified review
Report review
Mar 22, 2024
Verified review
Report review
Mar 15, 2024
Verified review
We never got the order and was very diss
We never got the order and was very disappointed
Report review
Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time.
We would like to assure you that we always do our best and worked actively with the transport company in your case.
Apologies for all the inconveniences.
We hope that the solution offered has been satisfactory for you and one of our staff will contact you to assist you again.
Sincerely,
Nordic Nest
Mar 23, 2024
Verified review
I never received this order. They cancelled it
Report review
Answer by nordicnest.com
Mar 25, 2024
Thank you for your review.
I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this.
Sincerely,
Nordic Nest
Mar 15, 2024
Verified review
I didnt receive my order
Report review
Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We are very sorry for the incident with your purchase.
The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience.
We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that you are satisfied with the item.
If we can help you with anything else, do not hesitate to contact us, we will be happy to assist you.
Sincerely,
Nordic Nest
Mar 22, 2024
Verified review
Worst experience ever
Report review
Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us.
We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward.
Best regards,
Nordic Nest
Mar 22, 2024
Verified review
Report review
Answer by nordicnest.com
Mar 28, 2024
Thank you for your review,
We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution.
Sincerely,
Nordic Nest
Feb 12, 2024
Verified review
Wonderful products, timely delivery. No complaints
Products are as described and arrive timely and in good condition. Shipping costs are excellent! The only thing I would improve is the packaging - sometimes I feel that they could be packaged a bit more securely, but so far everything has arrived in good condition, so I'm happy!
Report review