nordicnest.com

Reviews:

Dear Customer, Thank you for sharing your concerns, and I apologize for any frustration you've experienced with your recent interactions with us. I'd like to address each of your points to provide clarity and address your concerns: I apologize for any confusion regarding the 5% sign-up offer. We certainly do not intend to be dishonest. The offer is provided to welcome new customers, and I'm sorry to hear that you encountered difficulties in using it. Please contact our customer service team, and they will be more than happy to assist you with this matter. Our customer service team is composed of real individuals who are here to assist you. We are continuously working to improve the quality of our responses, and I'm sorry to hear that you found them unsatisfactory. We value your feedback and will use it to enhance our support services. We also apologize for any delays you've experienced in receiving your items. We understand how important timely delivery is, and we strive to meet your expectations. Please keep in mind that certain products may have longer lead times due to factors beyond our control, such as supplier availability and shipping delays. We appreciate your patience in these cases. We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes. Our goal is to provide a transparent and excellent shopping experience for our customers, and your insights are invaluable in helping us achieve that. If you require further assistance, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and ensuring your satisfaction. Best regards, Nordic Nest

Dear Customer, Thank you for your positive feedback regarding our product range and the satisfaction you found in your new blanket/throw. We're delighted to hear that you appreciate the quality and discounts we offer. However, we are genuinely sorry to learn about the less-than-ideal delivery experience you had. Your feedback is valuable, and we apologize for any inconvenience caused by the extended delivery time and the lapse in communication. We understand the frustration caused by the incorrect delivery information, and we deeply regret any confusion it may have caused. This is certainly not the level of service we strive to offer, and we take your concerns seriously. Best regards, Nordic Nest

Dear Customer, We appreciate your honest feedback, and we apologize for any disappointment and inconvenience you experienced with your Pixie cups and jug. We sincerely regret that the items did not meet the expected dishwasher-safe standards, and we acknowledge the flaw in the jug's glaze. We're pleased to hear that our customer support was able to provide a resolution by refunding the mugs and replacing the jug. However, we understand that the overall experience fell short of your expectations, and for that, we are truly sorry. If there's anything else we can do to make amends or if you have further feedback, please don't hesitate to contact us. We hope you might consider giving us another chance in the future to provide you with a more positive experience. Best regards, Nordic Nest

Dear Customer, thank you for your feedback. We are sorry to hear this. Of course, we understand it can be frustrating when encountering issues with an online order. You are always welcome to contact our customer service and we will always be more than happy to assist you with any issues that may occur. If you have not received your order, you are welcome to contact our customer service and we will make sure to solve this for you. Best regards, your Nordic Nest

Dear Customer, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and concerns regarding the origin of our products. We want to assure you that we share your passion for authentic Scandinavian designs made in Scandinavia. While we do offer a wide range of products that may originate from various places, it's important to note that every item we carry is subject to rigorous quality checks and inspections. We work closely with our partner factories to ensure that the quality and craftsmanship meet our high standards, regardless of their location. Moreover, I'm pleased to inform you that all our products are designed in Scandinavia, upholding the true essence of Scandinavian design principles. We take great pride in collaborating with talented Scandinavian designers who create unique and innovative pieces that embody the spirit of the region. We genuinely value your feedback on our customer service, and we're committed to improving our response times to ensure a more efficient and prompt service for you in the future. Have a lovely day! Best regards, Nordic Nest

Dear Customer, Thank you for sharing your experience! We understand that the overseas shipping and delivery challenges, including the courier's policy, caused inconvenience. We apologize for any disruption to your schedule and appreciate your feedback. If there's anything else we can assist you with or improve upon, please let us know. Best regards, Janet

Dear Customer, Thank you for contacting us! We are sorry to hear that your vase arrived damaged! In the meantime, I can see that my colleague has issued a refund for the damaged item, but we understand that this has been a disappointing experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. Kind regards, Nordic Nest

Dear Customer, Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us. It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received. We take this matter seriously, and we want to address it promptly. I will reach out to you right away. We genuinely appreciate your patience and understanding in this matter. Our goal is to provide you with the support you deserve, and we are committed to making things right. Best regards, Nordic Nest

Dear customer, Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve your experience with us. You are always welcome to contact our customer service team if you need any assistance. Best regards, Nordic Nest