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nordicnest.com
Reviews:

2,342 reviews in the last 12 months9,695 total reviews  

4.69
Excellent

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Jan 13, 2024
 Verified review
better/faster shipping from EU to USA
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Jan 27, 2024
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The product took a while to arrive.
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Jan 19, 2024
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Very good customer service!
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Feb 9, 2024
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goods arrived well packed
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Feb 4, 2024
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Nice quality things
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Feb 10, 2024
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Feb 3, 2024
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Feb 2, 2024
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Feb 2, 2024
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Feb 2, 2024
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Feb 2, 2024
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Jan 27, 2024
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Jan 27, 2024
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Jan 19, 2024
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Jan 19, 2024
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Jan 12, 2024
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Jan 28, 2024
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I placed an order of a Staub that would take 3 weeks to arrive. so far, all ok. Then I received a notification that the parcel was delivered successfully. I was on holidays I could not check it up. After a few days I received a second email saying that you received back the parcel from me and that the refund was being processed ... how is that possible...?? I contacted customer services and instead of receiving a solution ( a kind apology would have been nice too ) this person insisted I shoud have checked my tracking number...which was not the issue. After she understood that it was not a mistake from my side the only option I was given was to buy it again for a higher price and contact customer services to explain all over again so you could refund me the difference... Over all the experience was so frustrating and disappointing that I decided to find this product elsewhere. I always enjoyed buying and browsing from your website but your customer service is on a total different level.
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Jan 26, 2024
 Verified review

Incorrect delivery times quoted in website.

Your website stated the throw I ordered would be delivered in 2/3 weeks. This was in good time for Christmas. However when I enquired I was told the 2/3 weeks quoted was when the item would be received into your warehouse in Sweden. I should then expect a further 7/10 working days for receipt in the U.K. The throw was a Christmas present for my daughter and arrived after I had left for the Christmas break. This was extremely disappointing to say the least. You have quoted incorrect delivery times on your website which meant I did not have a Christmas present for my daughter. An extremely unhappy customer.
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Jan 19, 2024
 Verified review

Over one month waiting, two failed deliveries

very poor delivery experience, had ordered for a Christmas present in the end of November and our delivery stopped getting tracked after the first week of December. Turns out our parcel got lost, Nordic nest sent our delivery again which didn’t arrive to us and instead got sent back to the supplier for no reason. In the end we didn’t get the items even by early January which is where we just requested a refund instead of risking a third failed delivery and orderded the same goods elsewhere.
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Jan 12, 2024
 Verified review
We ordered 4 chairs in the Black Friday sales and the first ones came damaged. UPS uplifted the worst 2 chairs and the replacement chairs were re-delivered by UPS after Xmas, yes, the same chairs they collected before Xmas! The next day Parcelforce delivered what was probably the real replacement chairs. After emailing back and forth we were told to dispose of the chairs ourselves. What a complete waste of resources and our time. Very disappointed.
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