nordicnest.comReviews:
2,388 reviews in the last 12 months9,610 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 20, 2024
Verified review
I ordered two months ago and still have not received my items - very poor
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Jan 5, 2024
Verified review
Ordered twice and neither order arrived, refunded on both occasions.
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Answer by nordicnest.com
Jan 29, 2024
Thank you fro your review,
We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 6, 2024
Verified review
Communicate where my order is…..
Communicate where my order is…..
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Jan 5, 2024
Verified review
Delivery time was appalling.
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Answer by nordicnest.com
Jan 30, 2024
Thank you for your review,
We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers.
Thank you for bringing this to our attention, and we appreciate your understanding.
If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out to our customer support.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 29, 2023
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 9, 2023
Verified review
Hopeless company.my order of 3 baking tins has still not arrived after nearly 2 months.They sent generic email to ask my if I was happy with my purchase,not even realising I had not received them.Very apologetic but i had to down load ,print out and sign a form to state I had not received the items,then take a photo and email it back to them.That was last week and still nothing.Would not recommended this company and will not be buying from them again.I need these to make my son's birthday cake and our Christmas cake but both those plans are now having to be changed.Nof impressed at all.
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Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
We are sorry that the experience was not the one you expected. Our customer service will contact you to sort this case out.
Thanks again,
Sincerely,
Nordic Nest
Jun 19, 2023
Verified review
Had my money for 2 months - no cushion covers
I bought 8 cushion covers for just under £200 at the beginning of April. It is now mid June and I still do not have them. Apparently they were sent back to Sweden (not by me) and their customer service department will not refund me until the cushion covers return to the warehouse. Why is this MY risk? Nordic Nest have now had my money for over 2 months and I do not have my products. Not acceptable.
Overall, they have good stuff on their site, but if you love in the UK it is slow and unreliable to order. I have used for things in the past but will NEVER use again.
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Answer by nordicnest.com
Jun 27, 2023
Dear Customer, thank you for your feedback!
We are very sorry you have experienced this issue with your order and we will of course do our best to assist you with this.
One of our customer service representatives will be contacting you shortly to find the best resolution for this.
Kind regards,
Nordic Nest Team
Jun 16, 2023
Verified review
Returns process flawed and slow response from customer service
I placed a return request for which Nordic Nest issued a return shipping label. I delivered the return to the postal drop off point more than three weeks ago and the package tracking shows that the return was handed over by my national postal carrier to DHL on the 25th of May 2023.
DHL cannot locate the package and I have been asked by Nordic Nest Customer Support to wait.
As the return shipping label that was used was provided to me by Nordic Nest the refund should be issued. I now have no product nor a refund.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you very much for your review.
I'm sorry to see that you haven't heard anything about your return yet!
Unfortunately, the long return has to do with us being an international company and based in Sweden. Because of this, the return unfortunately takes 2-4 weeks, but we are currently trying to get this shorter.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Jun 30, 2023
Verified review
Products that arrived were nothing like the website pictures, not just a variation colour or size, completely different. Saucers didn’t even fit the cups, the saucers were a different colour to the cups etc. When I emailed the company with pictures showing what I’d ordered and what I’d received they told me their website had stated they could be different and that was that. Unbelievable and rude. No apology, no offer of exchange or refund. Steer clear from this company.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for taking your time to leave feedback.
We are sorry to hear you had this unfortunate experience.
I will make sure to forward this case to our claims department and ask them to help you further with this, of course it is very important for us that our customers are happy with the items we send them.
One of our claims representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Sep 1, 2023
Verified review
Difficult and extremely tiring returns process
I tried to return a terrible piece of ceramic bowl, which is supposed to be an arty hand made piece, looking lovely in pictures, but in real life it looks like a 10 year old made it in school. They made such a fuss about taking it back and I ended up paying £36 to return it. It’s been a few days and I haven’t received my refund. If they want to service UK customers, they need to arrange free returns just like any other high quality European online shop.
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your review!
We apologize for the disappointing experience you've had with your recent purchase and the return process. Your feedback is incredibly valuable to us, and we take your concerns seriously. We are sorry to hear that the ceramic bowl did not meet your expectations and that returning it was a hassle. We understand the importance of a smooth return process, and we acknowledge that this aspect of your experience fell short of our usual standards.
Regarding the return shipping cost, we understand your frustration, and we are reviewing our policies to ensure a more customer-friendly approach, especially for our UK customers. We appreciate your feedback on this matter.
As for the refund, it can take a few days to process once we receive the returned item. However, we will expedite this process for you and make sure your refund is issued promptly. If you do not receive it within the expected timeframe, please don't hesitate to contact our customer support team, and they will assist you further.
We sincerely apologize for any inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services to better serve our valued customers.
Best regards,
Nordic Nest
Dec 22, 2023
Verified review
Although the service I received from the Customer Support team was helpful and friendly, both items I purchased in November were separately discontinued despite the order being confirmed.
Both items were originally sent to me, but due to delivery issues returned to sender and the order was then unable to be fulfilled.
I appreciate the quick refund, but am more than disappointed my order took over a month to then eventually be cancelled.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We genuinely regret the disappointment caused by the delivery issues with your November order. While we're glad to hear that our Customer Support team was helpful, we understand the frustration caused by the extended cancellation process. Your feedback is invaluable, and we'll use it to enhance our services. If there's anything we can do to regain your trust or assist you further, please let us know.
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
Unfortunately I ordered my item months ago and it still hasn't been delivered. I've had 3 emails asking me to rate the product and alas I still haven't received it.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 16, 2023
Verified review
Ordered item in November and received it the following May, around 6 months later. Misrepresentation claiming 2 week lead time just to get the order. Deducted delivery cost but that is no consolation when i specifically ordered the item from them to ensure it was received in time which it wasn't. No discount or compensation etc of the sort offered.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should delivery times change after an order has been placed, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Jun 30, 2023
Verified review
I ordered glasses from them and when they arrived they were very dirty like they had been used and were badly packaged. When I tried to return them it said email address not recognised. Strange as I used my email to order them. So unfortunately as it wouldn’t recognise my email I couldn’t return the dirty glasses. Will not buy from them again.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience, of course this should not happen and we are always happy to help if there are issues with an order you've placed on our website.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 30, 2023
Verified review
Explain to customers upfront, before they order, that returns from uk customers can take 4/5 weeks. To date I have not received confirmation of receipt or indeed a refund . My order was returned on 25th May. I have had to chase your customer service staff as they NEVER follow up. I am still no further forward !!!
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience and that the return has taken so long to arrive in our warehouse.
We are currently working on better methods for returns from the UK, but we are very sorry for the inconvenience this has caused you.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
May 6, 2023
Verified review
A package I ordered in February never arrived. It’s been 3 months and now there is a claim with USPS. I would appreciate if Nordic Nest would refund my order. The package was never delivered from DHL. The customer service representative did not demonstrate much urgency to resolve this issue. It has not been resolved.
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Answer by nordicnest.com
May 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you have experienced these issues with your order. Of course, this is not how we would like for your experience with us to be! One of our customer service representatives will be contacting you shortly to assist you with this issue and find a satisfactory solution. We wish you a lovely day!
Best regards,
Nordic Nest Team
Nov 10, 2023
Verified review
very disappointing… five weeks later and order not recieved!
ordered on 27 Sep, money taken, it’s now 10 Nov and i’ve not received it… wouldn’t mind if i’d been kept informed or it was a bespoke item… but it’s a £30 shoehorn.
All i’ve had is an order confirmation and dispatch email sent to me a week ago… how long does it take to ship a shoehorn.
very disappointing.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest