nordicnest.comReviews:
2,381 reviews in the last 12 months9,695 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Feb 9, 2024
Verified review
False promises on delivery
On 17/12/2023, Nordic Nest had a notice on their website which said that all purchases made that day would be delivered to UK addresses before Christmas. They didn’t ship my item until the New Year and they didn’t bother replying to my enquires until then either.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We apologize for the inconvenience caused by the delay in shipping your item and the lack of timely responses to your inquiries. Please be assured that we are taking steps to ensure a smoother experience for our customers in the future.
Sincerely,
Nordic Nest
Feb 5, 2024
Verified review
My order was never fulfilled
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email.
Sincerely,
Nordic Nest
Feb 3, 2024
Verified review
Awful in every way that it’s possible for retailer to be awful. Avoid.
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Feb 2, 2024
Verified review
Lost order and delay in delivery
I made an order in November, and I am still to receive the order (now it is February). I have to follow up a few times for updates. Not impressed as it was an expensive order
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Feb 2, 2024
Verified review
Better communication and quicker delivery.
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Feb 2, 2024
Verified review
Product never received!
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Feb 2, 2024
Verified review
Extremely poor customer service
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Answer by nordicnest.com
Feb 13, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 2, 2024
Verified review
Customer service is inadequate
Half order missing
Slow delivery
Returns impossible
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Jan 28, 2024
Verified review
I placed an order of a Staub that would take 3 weeks to arrive. so far, all ok.
Then I received a notification that the parcel was delivered successfully. I was on holidays I could not check it up.
After a few days I received a second email saying that you received back the parcel from me and that the refund was being processed ... how is that possible...??
I contacted customer services and instead of receiving a solution ( a kind apology would have been nice too ) this person insisted I shoud have checked my tracking number...which was not the issue.
After she understood that it was not a mistake from my side the only option I was given was to buy it again for a higher price and contact customer services to explain all over again so you could refund me the difference...
Over all the experience was so frustrating and disappointing that I decided to find this product elsewhere.
I always enjoyed buying and browsing from your website but your customer service is on a total different level.
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Jan 26, 2024
Verified review
Incorrect delivery times quoted in website.
Your website stated the throw I ordered would be delivered in 2/3 weeks. This was in good time for Christmas. However when I enquired I was told the 2/3 weeks quoted was when the item would be received into your warehouse in Sweden. I should then expect a further 7/10 working days for receipt in the U.K. The throw was a Christmas present for my daughter and arrived after I had left for the Christmas break.
This was extremely disappointing to say the least. You have quoted incorrect delivery times on your website which meant I did not have a Christmas present for my daughter.
An extremely unhappy customer.
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Jan 26, 2024
Verified review
Kay Bojesen Monkey was damaged when shipped.
Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
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Jan 26, 2024
Verified review
Never Again
Let people know it will take many weeks for anq order to arrive BEFORE they order. I placed an order for a Christmas present on 13th November it arrived the week before Christmas just as I was about to go away. On contacting the company they kept saying they hoped it would arrive in time! I hoped so too.
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Jan 26, 2024
Verified review
Poor service. Slow delivery and hidden charges. Never using again
You pay for postage after waiting more than a week for the items and then you have to pay a separate postage charge to actually get your parcel.
The shop has great pricing and products but they take too long to deliver and use crappy expensive delivery methods
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Jan 20, 2024
Verified review
I ordered two months ago and still have not received my items - very poor
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Jan 19, 2024
Verified review
Over one month waiting, two failed deliveries
very poor delivery experience, had ordered for a Christmas present in the end of November and our delivery stopped getting tracked after the first week of December. Turns out our parcel got lost, Nordic nest sent our delivery again which didn’t arrive to us and instead got sent back to the supplier for no reason.
In the end we didn’t get the items even by early January which is where we just requested a refund instead of risking a third failed delivery and orderded the same goods elsewhere.
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Jan 12, 2024
Verified review
Order not received
My order didn’t arrive & had very minimal communication from you. I would not order anything from this site again.
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Jan 12, 2024
Verified review
We ordered 4 chairs in the Black Friday sales and the first ones came damaged.
UPS uplifted the worst 2 chairs and the replacement chairs were re-delivered by UPS after Xmas, yes, the same chairs they collected before Xmas!
The next day Parcelforce delivered what was probably the real replacement chairs.
After emailing back and forth we were told to dispose of the chairs ourselves.
What a complete waste of resources and our time. Very disappointed.
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Jan 12, 2024
Verified review
I didn’t receive the item probably the carrier at fault but you’re a bit contacting me to check
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Jan 12, 2024
Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
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KH
katarina h.
London
Jan 8, 2024
Verified review
Utterly useless customer service ! Slow , incompetent and thoroughly inefficient.
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