nordicnest.comReviews:
2,381 reviews in the last 12 months9,695 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 6, 2024
Verified review
Communicate where my order is…..
Communicate where my order is…..
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Jan 6, 2024
Verified review
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023.
Also, I tried to unsubscribe to your marketing emails but was unable to do so.
I will appreciate your help very much.
Cynthia Boyd
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Jan 5, 2024
Verified review
Delivery time was appalling.
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Answer by nordicnest.com
Jan 30, 2024
Thank you for your review,
We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers.
Thank you for bringing this to our attention, and we appreciate your understanding.
If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out to our customer support.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Ordered twice and neither order arrived, refunded on both occasions.
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Answer by nordicnest.com
Jan 29, 2024
Thank you fro your review,
We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Damaged product
After a little over a month of having my new rug . The rug has began to unravel.
Poor quality for such an expensive product
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Dec 30, 2023
Verified review
I only find out the item I’m ordering is out of stock after I place my order!!
Then I have to wait for months until the item is actually delivered.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support.
Best regards,
Nordic Nest
Dec 29, 2023
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 27, 2023
Verified review
Better returns policy - having to figure out & pay for shipping back to Sweden is a pain. Product was also too rubbish to keep.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We appreciate your feedback on our returns policy. We apologize for any inconvenience caused by the return process, since Brexit we are unable to provide returns label. We're actively looking for options to provide a more seamless experience for our customers. Additionally, we're sorry to hear that the product didn't meet your expectations,in those cases we can always check with our Claims department to see what is wrong woth the item. Your input is invaluable, and we aim to improve based on your insights.
Best regards,
Nordic Nest
Dec 22, 2023
Verified review
Although the service I received from the Customer Support team was helpful and friendly, both items I purchased in November were separately discontinued despite the order being confirmed.
Both items were originally sent to me, but due to delivery issues returned to sender and the order was then unable to be fulfilled.
I appreciate the quick refund, but am more than disappointed my order took over a month to then eventually be cancelled.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We genuinely regret the disappointment caused by the delivery issues with your November order. While we're glad to hear that our Customer Support team was helpful, we understand the frustration caused by the extended cancellation process. Your feedback is invaluable, and we'll use it to enhance our services. If there's anything we can do to regain your trust or assist you further, please let us know.
Best regards,
Nordic Nest
Dec 15, 2023
Verified review
They have very bad communication
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review.
We apologize for any communication lapses you've experienced. We're committed to improving and appreciate your feedback. If you have specific concerns, please feel free to share, and we'll do our best to address them promptly.
Best regards,
Nordic Nest
Dec 12, 2023
Verified review
Deliver as advertised.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your comment.
We are so sorry if the whole process with your order was not as you expected. We value your feedback and will use it to improve our services.
Sincerely,
Nordic Nest
Dec 11, 2023
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 9, 2023
Verified review
Hopeless company.my order of 3 baking tins has still not arrived after nearly 2 months.They sent generic email to ask my if I was happy with my purchase,not even realising I had not received them.Very apologetic but i had to down load ,print out and sign a form to state I had not received the items,then take a photo and email it back to them.That was last week and still nothing.Would not recommended this company and will not be buying from them again.I need these to make my son's birthday cake and our Christmas cake but both those plans are now having to be changed.Nof impressed at all.
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Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
We are sorry that the experience was not the one you expected. Our customer service will contact you to sort this case out.
Thanks again,
Sincerely,
Nordic Nest
Nov 24, 2023
Verified review
misrepresentation of brands on site
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Answer by nordicnest.com
Dec 15, 2023
Thank you for bringing this to our attention. We sincerely apologize for any misrepresentation and would appreciate more details to address and rectify the issue. Your feedback helps us improve, and we want to ensure your experience aligns with our commitment to accuracy. Please feel free to share more information or contact our customer support directly.
Sincerely,
Nordic Nest
Nov 10, 2023
Verified review
Unfortunately I ordered my item months ago and it still hasn't been delivered. I've had 3 emails asking me to rate the product and alas I still haven't received it.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 10, 2023
Verified review
Have a returns label for the uk. Still have £200 worth of products I can’t return because I have no label.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your review, and we sincerely apologize for any inconvenience you're facing regarding the returns process.
Regrettably, due to recent changes related to Brexit, we are currently unable to provide prepaid return labels for returns to the UK. We understand the importance of a smooth returns experience and are actively exploring alternative solutions to facilitate the return of your products.
We appreciate your understanding during this transitional period and thank you for your patience as we strive to improve our services.
Best regards,
Nordic Nest