nordicnest.comReviews:
2,381 reviews in the last 12 months9,695 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jun 16, 2023
Verified review
Ordered item in November and received it the following May, around 6 months later. Misrepresentation claiming 2 week lead time just to get the order. Deducted delivery cost but that is no consolation when i specifically ordered the item from them to ensure it was received in time which it wasn't. No discount or compensation etc of the sort offered.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should delivery times change after an order has been placed, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Jun 16, 2023
Verified review
Returns process flawed and slow response from customer service
I placed a return request for which Nordic Nest issued a return shipping label. I delivered the return to the postal drop off point more than three weeks ago and the package tracking shows that the return was handed over by my national postal carrier to DHL on the 25th of May 2023.
DHL cannot locate the package and I have been asked by Nordic Nest Customer Support to wait.
As the return shipping label that was used was provided to me by Nordic Nest the refund should be issued. I now have no product nor a refund.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you very much for your review.
I'm sorry to see that you haven't heard anything about your return yet!
Unfortunately, the long return has to do with us being an international company and based in Sweden. Because of this, the return unfortunately takes 2-4 weeks, but we are currently trying to get this shorter.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Jun 16, 2023
Verified review
It arrived broken the item ordered
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 2, 2023
Verified review
I waited weeks for my order, was told it was delivered. Then told it would be delivered several times. Then was told it was lost in the warehouse. Would not purchase here again.
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Answer by nordicnest.com
Jun 9, 2023
Dear Customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. We can see that you have found a satisfactory solution with one of our customer service representative.
You are always welcome to contact us again if needed
Kind regards,
Nordic Nest
May 15, 2023
Verified review
Don’t use from UK
Poor quality glassware and a convoluted returns process for UK customers that makes the experience poor when it goes wrong.
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Answer by nordicnest.com
May 23, 2023
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that the delivered items did not meet your expectations. The glasses that you received are a bit thinner because they are mouth blown, but if something were to happen to them during of after shipment, we would of course make sure to help you solve the issue. We are also sorry that our return policy from the UK is a bit more difficult. Of course we always strive to have the best customer service and our returns are a part of that. We are always working on new ways to make the processes a bit easier.
I can see that you have been in contact with my colleague, but if there is anything else we can do to help you further, please do not hestitate to contact our customer service again.
Have a lovely day!
Best regards,
Nordic Nest