nordicnest.comReviews:
2,354 reviews in the last 12 months9,657 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Mar 22, 2024
Verified review
Worst experience ever
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Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us.
We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward.
Best regards,
Nordic Nest
Mar 22, 2024
Verified review
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Answer by nordicnest.com
Mar 28, 2024
Thank you for your review,
We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it took over a month and countless emails and calls to get a refund back even though the delivery company admitted loosing the item.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items.
Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences.
If you have any further concerns, please let us know.
Sincerely,
Nordic Nest
Feb 16, 2024
Verified review
Fab products, fab cust service, not so fab about product reviews
Fabulous range of products, excellent prices, and impeccable customer service whenever needed. However, Nordic Nest invite verified purchasers to review products, only for the reviews never to be published - if they are negative reviews. This is not fair. Unless they contain profanity or unacceptable things such as discrimination etc., ALL product reviews from verified buyers ought to be published.
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Mar 1, 2024
Verified review
Had to wait 3 months for our order
Having to wait 3 months for our order was extremely annoying. It had been meant as a Christmas present for our son and his partner. Fortunately they were very understanding and patient but to be honest don’t think we will be ordering from Nordic Nest again. When placing the order we had been lead to believe that the goods would be with us in plenty of time
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Feb 24, 2024
Verified review
Extraordinarily rude customer service
One of my two orders in January got lost. When I approached customer service I received an extraordinarily rude reply. I actually took a picture of it as it was such an outstanding example of poor service I have it if anyone can be bothered to see it though I doubt any of you will…
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Answer by nordicnest.com
Feb 26, 2024
Thank you for taking the time to review our service.
I am sorry that you had that experience, our goal is to deliver a great experience instead .
One of our representatives will contact you as regarding this matter.
Sincerely,
Nordic Nest
Feb 9, 2024
Verified review
False promises on delivery
On 17/12/2023, Nordic Nest had a notice on their website which said that all purchases made that day would be delivered to UK addresses before Christmas. They didn’t ship my item until the New Year and they didn’t bother replying to my enquires until then either.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We apologize for the inconvenience caused by the delay in shipping your item and the lack of timely responses to your inquiries. Please be assured that we are taking steps to ensure a smoother experience for our customers in the future.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
They take too long to deliver . I placed an order on 20/1/24 and it is still not arrived while take charge you right away . I will not be buying from them. Other online retailers deliver in 2 to 3 weeks
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Answer by nordicnest.com
Mar 7, 2024
Thank you for taking the time to feedback us.
One of our customer care representatives will contact you in order to figure this situation out.
We apologize for all the inconveniences you had with this order.
Sincerely,
Nordic Nest
Feb 16, 2024
Verified review
I think the goods are overpriced, and you could be more transparent on international delivery times.
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Feb 23, 2024
Verified review
Too much plastic used for packaging. Could and should be more eco friendly.
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Feb 23, 2024
Verified review
Slow delivery and dishonest delivery charges. Not impressed
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
I apologize for the inconvenience caused by the delivery issues you mentioned. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Mar 1, 2024
Verified review
Still waiting for my order I made before Christmas!
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the delay in shipping your order. Our supplier encountered unexpected delays, impacting our original shipping timeline. We understand your frustration and appreciate your patience. Please accept our apologies for any inconvenience caused.
Best regards,
Nordic Nest
Mar 1, 2024
Verified review
Ordered a salt and pepper pot, only 1 arrived
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Feb 5, 2024
Verified review
My order was never fulfilled
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email.
Sincerely,
Nordic Nest
Feb 26, 2024
Verified review
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Jan 28, 2024
Verified review
I placed an order of a Staub that would take 3 weeks to arrive. so far, all ok.
Then I received a notification that the parcel was delivered successfully. I was on holidays I could not check it up.
After a few days I received a second email saying that you received back the parcel from me and that the refund was being processed ... how is that possible...??
I contacted customer services and instead of receiving a solution ( a kind apology would have been nice too ) this person insisted I shoud have checked my tracking number...which was not the issue.
After she understood that it was not a mistake from my side the only option I was given was to buy it again for a higher price and contact customer services to explain all over again so you could refund me the difference...
Over all the experience was so frustrating and disappointing that I decided to find this product elsewhere.
I always enjoyed buying and browsing from your website but your customer service is on a total different level.
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Jan 26, 2024
Verified review
Incorrect delivery times quoted in website.
Your website stated the throw I ordered would be delivered in 2/3 weeks. This was in good time for Christmas. However when I enquired I was told the 2/3 weeks quoted was when the item would be received into your warehouse in Sweden. I should then expect a further 7/10 working days for receipt in the U.K. The throw was a Christmas present for my daughter and arrived after I had left for the Christmas break.
This was extremely disappointing to say the least. You have quoted incorrect delivery times on your website which meant I did not have a Christmas present for my daughter.
An extremely unhappy customer.
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Jan 19, 2024
Verified review
Over one month waiting, two failed deliveries
very poor delivery experience, had ordered for a Christmas present in the end of November and our delivery stopped getting tracked after the first week of December. Turns out our parcel got lost, Nordic nest sent our delivery again which didn’t arrive to us and instead got sent back to the supplier for no reason.
In the end we didn’t get the items even by early January which is where we just requested a refund instead of risking a third failed delivery and orderded the same goods elsewhere.
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Jan 6, 2024
Verified review
Delivery & customer service was poor
My first order took 5 weeks and it was returned to sender. I had to contact Nordic Nest 5 times to get the order resent. They said that as a gesture they would send it for free. It was not my fault that their delivery company had failed to deliver and I should not have pay for re-delivery.
Also I was told tat some items that I had ordered might no longer be available - it was a hassle to get the delivery finally after 78-8 weeks (missed birthday present & Christmas presents!)
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Jan 26, 2024
Verified review
Great customer service but terrible packaging
We ordered 5 side plates, and 2 large ceramic canisters, among other things. The plates were packed in a thin layer of bubble wrap and placed in the box, standing up, with no other protection between them and the box. 4 of the 5 plates broke. One of the canisters had no bubble wrap over the lid, so this broke also.
I've given them 3 stars however, because they replied to my complaint quickly, and offered a refund or replacement, without quibbling.
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