nordicnest.comReviews:
2,354 reviews in the last 12 months9,657 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 12, 2024
Verified review
We ordered 4 chairs in the Black Friday sales and the first ones came damaged.
UPS uplifted the worst 2 chairs and the replacement chairs were re-delivered by UPS after Xmas, yes, the same chairs they collected before Xmas!
The next day Parcelforce delivered what was probably the real replacement chairs.
After emailing back and forth we were told to dispose of the chairs ourselves.
What a complete waste of resources and our time. Very disappointed.
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Jan 26, 2024
Verified review
Poor service. Slow delivery and hidden charges. Never using again
You pay for postage after waiting more than a week for the items and then you have to pay a separate postage charge to actually get your parcel.
The shop has great pricing and products but they take too long to deliver and use crappy expensive delivery methods
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Jan 8, 2024
Verified review
The only negative is the huge delivery time - Average time between order placed and order received has been 3 to 4 weeks. If I find a Nordic Nest product I like, I search to see, if product can be found somewhere else, purely because of the long delivering time. Apart from that Nordic Nest is fantastic !!
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Jan 26, 2024
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Never Again
Let people know it will take many weeks for anq order to arrive BEFORE they order. I placed an order for a Christmas present on 13th November it arrived the week before Christmas just as I was about to go away. On contacting the company they kept saying they hoped it would arrive in time! I hoped so too.
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Jan 13, 2024
Verified review
I had a lot of problems when I bought some products and didn't see that one had a little orange dot with words 'not in stock'. I hat to wait and wait... When I realized a problem, It was almost impossible to remove the missing product and deliver others. Please fix this issue. It was an awful experience.
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Feb 2, 2024
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Nice blanket let down by slow admin & dispatch
Throws ordered ‘in time for Xmas ‘ weren’t in time Misled on website by missing info pointing out they could arrive if you selected Express postage … slow to dispatch …. Slow to arrive - significant at such times however nice the item
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Jan 6, 2024
Verified review
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023.
Also, I tried to unsubscribe to your marketing emails but was unable to do so.
I will appreciate your help very much.
Cynthia Boyd
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Jan 26, 2024
Verified review
Lovely items but …
Lovely items but unfortunately very slow delivery time and tracking information did not work. Customer service was also quite slow in response time and did not actually answer my question.
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Feb 2, 2024
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Lost order and delay in delivery
I made an order in November, and I am still to receive the order (now it is February). I have to follow up a few times for updates. Not impressed as it was an expensive order
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Jan 26, 2024
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Kay Bojesen Monkey was damaged when shipped.
Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
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Jan 12, 2024
Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
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Jan 12, 2024
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Order not received
My order didn’t arrive & had very minimal communication from you. I would not order anything from this site again.
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Jan 12, 2024
Verified review
I didn’t receive the item probably the carrier at fault but you’re a bit contacting me to check
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Jan 12, 2024
Verified review
Took too long for delivery, nothing to suggest goods came from overseas. Wouldn’t use again
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Feb 2, 2024
Verified review
Customer service is inadequate
Half order missing
Slow delivery
Returns impossible
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Jan 13, 2024
Verified review
It took this company nearly 3 weeks t deliver my order, despite items being in stock.
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KH
katarina h.
London
Jan 8, 2024
Verified review
Utterly useless customer service ! Slow , incompetent and thoroughly inefficient.
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Jan 20, 2024
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I ordered two months ago and still have not received my items - very poor
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Feb 3, 2024
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Awful in every way that it’s possible for retailer to be awful. Avoid.
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Feb 2, 2024
Verified review
Better communication and quicker delivery.
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